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“VIVA GARDEN HOTEL”

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The Garden Hotel Guangzhou
Ranked #12 of 3,446 Hotels in Guangzhou
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“VIVA GARDEN HOTEL”
Reviewed August 29, 2014 via mobile

I lived in this hotel for 8 months and is a great place the reason I left is because I moved to another country. The apartment has nice furniture , lots of space, great service & food, you have a beautiful garden with a waterfall, nice gym and big pool.
I stayed in the hotel rooms too, the bed is delicious and I ate in all there outlets, magnified!! this hotel is like a cruise, you have everything what you want and need... I have nothing bad to say about this hotel. Congratulations to the GM and he's team.
Love from Panama

Stayed August 2014, traveled with friends
Helpful?
1 Thank Camila B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Guest and Event Experience at The Garden Hotel Guangzhou, responded to this review, August 31, 2014
Dear Camila B,

Thank you for your positive review in regards to your accommodation here in the hotel.

We appreciate your positive feedback about our product offerings for both the hotel and the apartments as well as food offerings in our outlets. As we are constantly evolving, I am certain that upon your next return there will be something new to discover.

Your review and comments will be shared with the entire team here to ensure that we continue to create experience that our guests remember.

We are looking forward to be your first choice for accommodation in the near future.

Best regards


Jochen Schuermann
Director of Guest and Event Experience
Jochen@thegardenhotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,532 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (124)
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lethbridge
Level 3 Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 29, 2014

this place was sooooo amazing!! , My boyfriend and i stayed there in march, and i was speechless, that takes a lot ;) the lobby is absolutely beautiful and very edgy!! they also have very cute little shops all along the the lobby that you can go check out also there is a beautiful waterfall!! we were on the second floor from the top with the most breathtaking view... the rooms are flawless with very beautiful top of the line furniture and extremely comfortable beds!! their rooms have all sorts of things in it , bottles of win , snacks, toothbrushes, anything really , for a small fee! and the bath room tub/shower is amazing, most relaxing time i had the whole 3 weeks in china !! i would recommend this hotel to anyone! i felt like i was home while i was there , the most i felt like i belonged the whole time i was there

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  • Stayed March 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank funinthesun014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Guest and Event Experience at The Garden Hotel Guangzhou, responded to this review, August 31, 2014
Dear funinthesun014,

Thank you very much for your taking your time to review your stay with us.

We highly appreciate your feedback and comments about your experience at our hotel. I’m glad to read that you’ve discovered most of the property and were pleased with what you’ve found.

Our Executive Floors offer great views with an array of great benefits for any type of traveler to enjoy whilst staying with us here in Guangzhou.

Your review will be shared with all our Operations Teams to ensure we continue to strive in providing an outstanding experience to our guests.

Please do not hesitate to contact me once you’re planning your next visit to the Garden Hotel.

Best regards.


Jochen Schuermann
Director of Guest and Event Experience
Jochen@thegardenhotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 22, 2014 via mobile

Our stay there was great! Staff we very accommodating and friendly. They went over the top to make our stay there for 16 days nice. Free breakfast buffet was outstanding, so many choices to choose from. Five star service and nice rooms. We had a standard room with king size bed with a soft mattress not hard like other reviews say. If it's hard ask and they will put a comfy pillow top cover on it. On our 5th day there our door lock stopped working and they had to drill the door open. But like I said 5 star service they quickly got it open and upgraded us to an executive suite without us asking. They helped us pack up our stuff and moved us to our new suite. Let me tell you the suite had plenty of room for our baby boy to crawl around and play. Thanks garden hotel.

Stayed August 2014, traveled with family
Helpful?
1 Thank Scott H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Guest Services Department at The Garden Hotel Guangzhou, responded to this review, August 25, 2014
Dear Scott H,

I appreciate that you’ve taken time out of your schedule to write a review about your recent stay with us.

I’m glad to hear that you and your family enjoyed your stay and the services that were provided to you. Please rest assured that those comments will be shared with our Operations Teams which they will be happy to hear about.

In regards to your door lock, please accept my apologies for the inconvenience that had been caused. Fortunately, our Guest Services Team reacted promptly and efficiently to turn around this experience. We are currently renovating some of our hotel rooms and will provide an improved product in only a few weeks time. This includes updated door locks with a new key card system as well.

In case you are planning a return trip to Guangzhou, please do not hesitate to contact me directly.

Best regards


Jochen Schuermann
Director of Guest and Event Experience
Jochen@thegardenhotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 13, 2014

What a great hotel to stop at whilst we were transiting in Guangzhou. The hotel is so grand and the lobby is so beautiful. There's even a HSBC in the same complex to get cash as soon as you arrive! It's also just across the road from a 24hr Starbucks! The staff were so pleasant and helpful and the grounds around the hotel were lovely. We had a fabulous stay and would recommend.

Stayed August 2014, traveled as a couple
Helpful?
1 Thank Karina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Guest Relations Manager at The Garden Hotel Guangzhou, responded to this review, August 18, 2014
Dear Karina M,
Thank you for taking your time in reviewing your stopover stay.
I’m happy to hear that we’ve made your transit a great stopover at the hotel. It seems you have discovered quite a lot of the hotel while staying with us.
During your next transit here in Guangzhou, there’s a lot more for you to discover from our culinary offerings all the way to our suites.
In case you are planning a follow-up visit, please do not hesitate to contact me. I’d be happy to assist with anything you may require.
Best regards

Jochen Schuermann
Director of Guest and Event Experience
Jochen@thegardenhotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zwolle, The Netherlands
Level 6 Contributor
199 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed August 12, 2014

Very nice hotel just outsider the city centre of Guangzhou. An impressive lobby and a nice welcome. Comfortable room. Wellness including swimming pool was good. Excellent breakfast and also the Chinese specialties restaurant was very nice.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Service
Helpful?
1 Thank Robby D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Guest Relations Manager at The Garden Hotel Guangzhou, responded to this review, August 18, 2014
Dear Robby D,
Thank you very much for your short but rewarding review.
I’m glad to hear that during your recent visit, you’ve enjoyed every aspect of the hotel. Your comments and feedback will gladly be shared with our Operations Team which they will be happy to hear about.
In case you are planning your next visit to the Garden Hotel, please do not hesitate to contact me for any assistance.
Best regards

Jochen Schuermann
Director of Guest and Event Experience
Jochen@thegardenhotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Avon Park, Florida
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 9, 2014

We stayed here in July 2014 while we completed our adoption. We LOVED this place. Everything was topnotch. I so appreciate this hotel, staff and the location. The customer service representative met us in the lobby and so graciously gave our new adopted daughter a backpack full of goodies that she dearly loved and held onto. What a nice gesture.

  • Stayed July 2014, traveled with family
    • Location
    • Rooms
    • Service
Helpful?
3 Thank Sherri A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Guest Relations Manager at The Garden Hotel Guangzhou, responded to this review, August 11, 2014
"Dear Sherri A,
Thank you for reviewing your recent stay with us.
I’m glad to read that you and your family enjoyed your stay with us while processing your paperwork here in Guangzhou.
The backpacks are a symbol of appreciation for families who are staying with us. The most popular item inside is the stuffed panda which most kids love. It seems to be the case for your daughter as well.
I wish you all the best for you and your family and hope to welcome you back to the Garden Hotel someday.
Best regards,

Jochen Schuermann
Director of Guest and Event Experience
Jochen@thegardenhotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed August 9, 2014 via mobile

We stayed here on 2 separate overnight stops on way to Malaysia. Pleasant hotel, suites clean and well equipped, but corridors give impression of wear and tear. Staff helpful. Would stay here again, but a little out of the way for the International airport.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank WanderingGekko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Guest Relations Manager at The Garden Hotel Guangzhou, responded to this review, August 11, 2014
Dear Gekko2476,
Thank you for your time in reviewing your recent stays with us.
I’m glad to hear that you have enjoyed your stay with us during your recent layover here in Guangzhou.
In regards to the corridors, we are currently running a renovation project which is covering all areas of the hotel. From guest rooms to function rooms, all the way to our restaurants. This is all done step-by-step, so I hope once you return to the Garden Hotel, you will find a brand-new product to discover the new Garden Hotel.
Best regards,

Jochen Schuermann
Director of Guest and Event Experience
Jochen@thegardenhotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Garden Hotel Guangzhou

Property: The Garden Hotel Guangzhou
Address: No. 368 Huanshi Dong Road, Guangzhou 510064, China
Phone Number:
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Guangzhou
#9 Romantic Hotel in Guangzhou
#11 Spa Hotel in Guangzhou
#12 Luxury Hotel in Guangzhou
#16 Business Hotel in Guangzhou
#46 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Garden Hotel Guangzhou 5*
Number of rooms: 828
Official Description (provided by the hotel):
The Garden Hotel, Guangzhou is one of the first landmarks of 5 star luxury hotels , it showcases a perfect blend of Cantonese heritage and contemporary sophistication. Garden Hotel offers welcoming ambience, memorable experience and classic culinary tour. Garden Hotel boasts 828 guest rooms & suites, 150 apartments, 8 multi - function rooms and 10 dining venues. The perfect choice for your journey in Guangzhou! ... more   less 
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Also Known As:
Garden Hotel Guangzhou

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