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“Great lobby, average room” 3 of 5 bubbles
Review of The Garden Hotel Guangzhou

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The Garden Hotel Guangzhou
Ranked #10 of 3,392 Hotels in Guangzhou
Certificate of Excellence
Carmel, Indiana
Level Contributor
308 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
“Great lobby, average room”
3 of 5 bubbles Reviewed November 24, 2013 via mobile

The lobby is spectacular, and it has few rivals outside of Vegas. The art is impressive, and the lobby bar was enjoyable. The rooms, however, are small, not so clean, and have two small uncomfortable beds. The wifi was also very unreliable, and the breakfast was expensive with limited western options. If an impressive lobby is important to you (for say impressing clients), this is your place, but otherwise I'm not so sure.

Stayed November 2013, traveled on business
Helpful?
1 Thank MizzouLizard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Department at The Garden Hotel Guangzhou, responded to this review, December 1, 2013
Dear MizzouLizard,

Thank you for taking the time to share your experiences on Tripadvisor.

I regretted to learn about your comment for our room, wifi and western options in the breakfast issues. Your comment had been shared with our operation team; they certainly will focus and improve the areas that you have mentioned. Besides, we have promotions and special offers to Deluxe room category and above, which is more spacious(64㎡) with an elegant design and buffet breakfast at The Cascade Cafe (maximum two persons), it is very popular products.

Once again, thank you for sharing your experience with us and we look forward to welcoming you back for your next visit in Guangzhou.

Kind Regards

Ralph Tang
Resident Manager
Email: RalphTang@thegardenhotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,446 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
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  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
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  • Any
English first
Melbourne
Level Contributor
92 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 bubbles Reviewed November 23, 2013 via mobile

I stayed at this hotel as I had to be in the area. One thing about the hotel is it is BIG and it has the feel of a very large hotel. But the service remains very good. Staff are very helpful and try very hard to please and show hospitality - person standing by the elevators to show you which way to walk. Greet and smile as you enter. Lots of door openings etc.

PROs:
Good location
Quite nice, modern and reasonably spacious rooms.
The executive rooms are modern and seem recently renovated
Comfy bed
Free wifi internet
Courteous, friendly and always helpful staff
Room very quiet

CONS
Being big, there can be a delay checking in and out as lines can gather, but they have plenty of front staff to address this
Bit difficult to get a simple breakfast. If you just want a coffee and croissant you still have to order the full buffet at approx USD40
Bit pricier than the nearby hotels which don't seem much different (by looking at the reviews)
Still has some very old fittings like the electronic door lock - which broke and kept me locked out for a couple of hours (to their credit they were very helpful and offered drinks vouchers)
Pity the outdoor pool is not heated.
They could supply another bottle or two of water, or invite you to call for more free water.

TIPS: order the hotel car service for travel to and from airport. Not expensive and the car HAS SEATBELTS unlike the taxis!
Go for a walk into the neighbouring community suburbs - if you are an overseas visitor this is truly a fascinating experience.

Will I come back?
Yes - I am back next weekend.

Stayed November 2013, traveled on business
Helpful?
1 Thank DocM-Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Department at The Garden Hotel Guangzhou, responded to this review, December 1, 2013
Dear Melbournetraveller18,

Thank you for taking your time to share your experience during your recent stay at The Garden Hotel, Guangzhou!

I’m glad to read that you enjoyed the in-room facilities, location and services.

I regretted to learn about your comment for the price of breakfast buffet, the electronic door lock and the outdoor pool issues. Actually, we are not only offering Buffet Breakfast, but also A La Carte service during operation hours. Besides, we are scheduling to upgrade our electronic door lock system for more convenient use.

Once again, I apologize for any inconvenience caused and welcome you back next weekend.

Kind Regards

Ralph Tang
Resident Manager
Email: RalphTang@thegardenhotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
53 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed November 21, 2013

This place is convenient to alot of places. I don't normally book with breakfast as I prefer the Guangzhou dim sums at chinese restaurants which are much better. Garden hotel dim sum is good with its service. Taxi readily available outside the hotel. Booked it during promotion at low peak.

  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank EstelleFoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Department at The Garden Hotel Guangzhou, responded to this review, December 1, 2013
Dear EstelleFoo,

Thank you for taking your time to share your wonderful experience during your recent stay at The Garden Hotel, Guangzhou!

I am delighted to read that you have been impressed with our dim sum and services. Your comments will encourage us to maintain high service standards which you have experienced during your stay with us.

Once again, thank you for your positive comments and we look forward to welcoming you again in the near future.

Kind Regards

Ralph Tang
Resident Manager
Email: RalphTang@thegardenhotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dubai
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed November 16, 2013

I enjoyed staying in the Garden Hotel. They have very nice food and so had an enjoyable stay. The sweet and sour pork was especially delicious.
This hotel offers a variety of different TV channels as well.
The staff were also helpful and polite.

  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kenny424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Department at The Garden Hotel Guangzhou, responded to this review, November 18, 2013
Dear Kenny424,

Thank you for taking your time to share your wonderful experience during your recent stay at The Garden Hotel, Guangzhou!

I am delighted to read that you have been impressed with our food, TV channels and services. Your comments will encourage us to maintain high service standards which you have experienced during your stay with us.

Your compliments will serve as an added motivation to our team to carry on the service that you have experienced. We look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 14, 2013

1)It was nice staying in Garden Hotel as per my experience the customer sservice was excellent and breakfast also,The prices provided by Frances was also good i shall highly recommend the Garden hotel to all my freinds during their visit to china

Room Tip: i prefer 1302 which i stayed good
See more room tips
  • Stayed November 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Taiyebi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Department at The Garden Hotel Guangzhou, responded to this review, November 18, 2013
Dear Taiyebi M,

Thank you for taking your time to share your wonderful experience during your recent stay at The Garden Hotel, Guangzhou!

I am delighted to read that you have been impressed with our services and breakfast. Your comments will encourage us to maintain high service standards which you have experienced during your stay with us.

We do appreciate your recommendation of The Garden Hotel and we look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
109 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
2 of 5 bubbles Reviewed November 6, 2013

Pros
1. Stayed in this hotel because it is walking distance to our local office
2. Grand reception area
3. Rooms are pretty standard

Cons
1. Breakfast sucks
2. Airport pick up is not practical - they charged me double rate to pick me up from the airport for drop off at my local office which is a few metres from the hotel. Justification - they consider 1x charge from airport-hotel and another 1x charge from hotel-office.
3. Hotel stinks of food everywhere you go

Recommenations
1. Stay here if your local office/counterpart says so - otherwise go somewhere else

  • Stayed May 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Sweeteners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Department at The Garden Hotel Guangzhou, responded to this review, November 19, 2013
Dear Sweeteners,

Thank you for taking the time to share your experience on Tripadvisor.

I regretted to learn that our breakfast failed to meet your expectations. In order for us to improve our breakfast offerings, please send us more details. Once received, we will be able to address the issue that you have mentioned with concerned departments. In regards of pick up charges and the smell of food issues, kindly contact us at: contactus@thegardenhotel.com.cn , so that we could have more details for us to follow up.

Once again, thank you for your comments and we look forward to welcoming you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed October 26, 2013

The saying is you get what you pay for, but this hotel exceeds this in leaps and bounds! The Customer Service, Food, Hotel Quality and entire experience was above and beyond and we would HIGHLY recommended this hotel to anyone traveling to China!

Great Garden Resturant! All staff were super helpful, the Hotel Manager comes around and chats to all the guests. Great location, right in the middle of town so near shops, other restaurants. Great western food range as well as fresh local options.

Could not recommend this highly enough! It is worth every cent!

Room Tip: Any!! Everything was top quality and service was above and beyond!
See more room tips
  • Stayed October 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank sharrynmcnamara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Department at The Garden Hotel Guangzhou, responded to this review, October 28, 2013
Dear Sharrynmcnamara,

Thank you for taking your time to share your wonderful experience during your recent stay at The Garden Hotel, Guangzhou!

We are delighted to read that you have been impressed with our food and services. Your comments will encourage us to maintain high service standards which you have experienced during your stay with us.

We do appreciate your recommendation of The Garden Hotel and we look forward to welcoming you back in the near future.

Kind Regards

Ralph Tang
Resident Manager
Email: RalphTang@thegardenhotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Garden Hotel Guangzhou

Property: The Garden Hotel Guangzhou
Address: No. 368 Huanshi Dong Road, Guangzhou 510064, China
Phone Number:
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Guangzhou
#9 Romantic Hotel in Guangzhou
#9 Spa Hotel in Guangzhou
#10 Luxury Hotel in Guangzhou
#16 Business Hotel in Guangzhou
#55 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Garden Hotel Guangzhou 5*
Number of rooms: 828
Official Description (provided by the hotel):
The Garden Hotel, Guangzhou is one of the first landmarks of 5 star luxury hotels , it showcases a perfect blend of Cantonese heritage and contemporary sophistication. Garden Hotel offers welcoming ambience, memorable experience and classic culinary tour. Garden Hotel boasts 828 guest rooms & suites, 150 apartments, 8 multi - function rooms and 10 dining venues. The perfect choice for your journey in Guangzhou! ... more   less 
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Also Known As:
Garden Hotel Guangzhou

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