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“Every thing is OK. Realy 5 star hotel.”

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The Garden Hotel Guangzhou
Ranked #16 of 3,559 Hotels in Guangzhou
Certificate of Excellence
Reviewed July 30, 2013

I was there for 3 night on october 2011 for business with my friends.
It was really really great.

before continue it must be told, after reading lot of reviews of many hotels, something I undrestand , is some negative reviews are belong to those have a travel with a very bad condition. something like bad transfering, bad plane, force to change hotel and .... it is very clear in negative reviews. so it's better to say opinion about a hotel in a dispassionate state.

continue about garden hotel: all things were great. for the first, you will be pleased by royal lobby that invites you to come in. our room was delux room and was big enough. the room was so clean with modern architectural design. the room was refurbished every day as the first day we saw the room. mini bar was good with all kind of drinks and charged every day too. the elevators were good.
the staff were so polite and helpful with good skill to speak engilsh. even bellboy. but not the cleaners.
breakfast was superb. and we ate delicious food until we cannot had lunch. (the real meaning of Gobblers).
The garden behind the restaurant was very beautiful. dont forget to be there and spend a lot of time on that place and see the waterfall too. the name of garden hotel was graceful for it.
the bar at the lobby was good too. you can drink good taste of every kind of drinks while hearing the songs of piano that played live in front of you.
we didnt use pool. but it seemed very clean and nice.
I can not find any fault on that and I strongly recommend this hotel for both family and friends group.

  • Stayed: October 2012, traveled with friends
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1  Thank Mehdi4949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Resident Manager at The Garden Hotel Guangzhou, responded to this reviewResponded August 2, 2013

Dear Guest,

Thank you for taking the time to share your wonderful experiences on Tripadvisor.

We are delighted to learn that you had an enjoyable stay with us and were impressed with our facilities, breakfast and the friendliness of our team. Besides, we regret to learn about your comment for cleaners' speaking English and had been shared with our operation team. Actually, operational English courses will be conducted regularly in order to improve staffs' English level and please do not hesitate to contact our Duty Manager Team whenever you need assistance.

Thank you once again for your compliments and we look forward to welcoming you again in the near future.

Kind Regards

Ralph Tang
Resident Manager
Email: RalphTang@thegardenhotel.com.cn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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522 - 528 of 2,617 reviews

Reviewed July 22, 2013

I stayed there on an official visit. Our office arranges the Garden Hotel or the Crowne Plaza every time we go to Guangzhou for our business trips. The hotel is very nice although the rooms are a little smaller compared to the Crowne plaza. The reception area is huge and the staff are friendly and helpful. Location is also good with numerous restaurants around the area and easy access to transportation.

  • Stayed: September 2012, traveled on business
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1  Thank Mifta H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Resident Manager at The Garden Hotel Guangzhou, responded to this reviewResponded July 25, 2013

Dear Guest,

Thank you for taking the time to share your experience on Tripadvisor.

I am delighted to learn that you had an enjoyable stay with us and were impressed with our services and location. Besides, we have promotions and special offers to Deluxe room category and above, which is more spacious (64㎡) with an elegant design, it is suitable for business and leisure travel.

Once again, thank you for sharing your experience with us and we look forward to welcoming you back for your next visit in Guangzhou.


Kind Regards

Ralph Tang
Resident Manager
Email: RalphTang@thegardenhotel.com.cn

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Reviewed July 14, 2013

a very nice hotel, seems to be very famous in Guangzhou city. Said to be a platinum 5 star hotel, never heard of this ranking but it did show it's value.
The perfect location of this hotel, just opposite the metro station and close to the shopping centre.
The hotel staffs are very friendly and helpful, especially the front office staffs, thanks to them i had a very pleasant trip in the strange place. The front office manager Jerry, a real gentleman, and the team is very professional.
The hotel room is a bit small and old, but consider the hotel is more 20 years, i have to say that i'm impressed by their effort in the maintenance.
In a word, it's a nice hotel, look forward to be back and stay in garden hotel

Room Tip: the elite room will be a nice choice, recently renovated
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  • Stayed: July 2013, traveled on business
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2  Thank sean g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Resident Manager at The Garden Hotel Guangzhou, responded to this reviewResponded July 18, 2013

Dear Guest,

Thank you for taking the time to share your experience on Tripadvisor.

I am delighted to learn that you had an enjoyable stay with us and were impressed with our location and services. The Garden Hotel, Guangzhou, the first and only Platinum 5-Star Hotel in Guangzhou, the flagship hotel of the Lingnan Group's deluxe hotel collection — LN Garden Hotel and the Headquarter Hotel of The 16th Asian Games. Besides, we have renovation plan for rooms on lower floors and I suggest you to choose Deluxe and Executive room categories which is more spacious (64㎡) with an elegant design.

Once again, thank you for sharing your experience with us and we look forward to welcoming you back for your next visit in Guangzhou.

Kind Regards

Ralph Tang
Resident Manager
Email: RalphTang@thegardenhotel.com.cn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2013

The late night bus from the airport had its first stop literally in the hotel lobby of this grandiose hotel...The Garden Hotel in the hub of Guangzhou. For a first time visitor to the The People's Republic of China, I had the first taste of the renowned Chinese hospitality in this hotel. With a major on-going renovation at its main entrance, an alternative entrance, good enough for a main entrance welcomed me into this magnificent masterpiece of hospitality. With a generous room space, deluxe and comfortable bed, I slept off into the earlier hours of the morning.

My evenings were spiced up by a live singing duet at the raised hotel lobby bar. A lovely pair of multi lingual talented musicians - kept me company through the early hours of the nights.

Have you seen the waterfall in this hotel? A genius of creativity.

Price? A bit above being moderate. A bit stingy with the complimentary (room) coffee though.

Save for some noisy neighbours who moved in next room, my seven nights stay at The Garden Hotel was great. Charming and ever smiling staff. Nice place to be. Should be back end of August and I hope the renovation works would have been completed.

I would be back.

  • Stayed: July 2013, traveled on business
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1  Thank Wole A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Resident Manager at The Garden Hotel Guangzhou, responded to this reviewResponded July 18, 2013

Dear Guest,

Thank you so much for taking the time to share your wonderful experience during your recent stay at The Garden Hotel, Guangzhou!

I am delighted to learn that there were so many great points during your stay. I think many readers will find your information very helpful to them. Our front entrance will be reopened on August 25. Your comment for improvement will be highly appreciated.

Thank you once again for your compliments and we look forward to welcoming you again in the near future.

Kind Regards

Ralph Tang
Resident Manager
Email: RalphTang@thegardenhotel.com.cn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2013

I had previously stayed in another hotel whilst in Guangzhou (3.5 star) but this time I was travelling with 2 colleagues and we chose this 5 star hotel on its reputation. Never again!! The reception area is very grande, but the room stank of smoke (was on a non smoking floor) it was small, tired and dated. I also got sick from a coffee served in the bar downstairs which was from cream that was off. I stayed no more than one night!! Further when i arrived home to Australia I noticed Id been charged for my room and the holding deposit - as had my colleague. So I'm now trying to get this back. I'm sorry to say it's the worst hotel I've stayed in and it's most definitley not 5 star.

  • Stayed: June 2013, traveled on business
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Thank raspberry1301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Resident Manager at The Garden Hotel Guangzhou, responded to this reviewResponded July 18, 2013

Dear Guest,

Thank you for taking the time to share your experiences on Tripadvisor.

I regretted to learn that our room and coffee are failed to meet your expectations. Your comments on initial response have been shared with the associates concerned and corrective measures have been taken to improve those. Beside that, refurbishment plan of lower floor rooms have been scheduled, it will enhance our room design and product to meet our guest needs. We have the Deluxe Room and Executive Room of 64㎡ are more spacious with elegant design, equipped with exceptional facilities and superior amenities, which are more suitable for you. In regards of handling deposit, kindly contact us at: contactus@thegardenhotel.com.cn , so that we could have more details for us to follow up.

Once again, please accept our sincere apologies and we do hope to be able to welcome you back to the Garden Hotel on your next visit.

Kind Regards

Ralph Tang
Resident Manager
Email: RalphTang@thegardenhotel.com.cn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 5, 2013

This was one of the best hotels I ever stayed at in Guangzhou China. The Rooms were clean and relaxing with all the amenities possible with. The Food at Breakfast buffet was very good and all the staff from servers to bellboys and front desk were very helpful and polite. I upgraded the room when offered at checkin to executive floors which was about 50% higher but The room size was double and lot of extras were included such as Breakfast buffet and High Tea/ Cocktails etc.The Décor in the rooms was very modern and clean with highend washroom.
It was very close to Starbucks, Seven Eleven, Barista, Mcdonalds, KFC, Barista and lot of other Bars, Taverns and restaurant.

Room Tip: upgrade to an executive room at check in and get Breakfast, High Tea / Cocktails and laundry servi...
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  • Stayed: June 2013, traveled on business
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1  Thank Kool P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Office at The Garden Hotel Guangzhou, responded to this reviewResponded July 15, 2013

Dear Guest,

Thank you for taking your time to share your wonderful experience during your recent stay at The Garden Hotel, Guangzhou!

We are delighted to learn that you had an enjoyable stay with us and were impressed with our food, room, location and the friendliness of our team.

Thank you once again for your compliments and we look forward to welcoming you again in the near future.


Yours Sincerely
Quality Assurance Office
Email: QAoffice@thegardenhotel.com.cn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2013

We stayed at the Garden during our son's adoption in July.
The hotel was large and clean with gorgeous grounds.
Beds had nice bedding and the bathrooms were large.
The outdoor pool was nice for exercise and had a children's pool.
We weren't impressed with the breakfast buffet's food choices or seating area.
While the hotel staff was polite they weren't necessarily friendly!
There were good restaurant choices nearby but you had to take a cab to go to the downtown shopping area and Shamian Island.

  • Stayed: July 2013, traveled with family
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1  Thank TheHemmesFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Office at The Garden Hotel Guangzhou, responded to this reviewResponded July 15, 2013

Dear Guest,

Thank you for taking the time to share your experiences on Tripadvisor.

We do apologize that the breakfast buffet's food choices and staff courtesy failed to meet your expectation during your recent stay with us. we have immediately shared your comments among our operation team for improvement. You are rest assured that hotel is keen to raise the worthy of value to customer. 

Once again, we thank you for your comments and we look forward to welcoming you back in the near future.


Yours Sincerely
Quality Assurance Office
Email: QAoffice@thegardenhotel.com.cn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Garden Hotel Guangzhou

Address: No. 368 Huanshi Dong Road, Guangzhou 510064, China
Phone Number:
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Guangzhou
#9 Romantic Hotel in Guangzhou
#14 Spa Hotel in Guangzhou
#16 Luxury Hotel in Guangzhou
#16 Business Hotel in Guangzhou
#49 Best Value Hotel in Guangzhou
Price Range: $108 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Garden Hotel Guangzhou 5*
Number of rooms: 828
Official Description (provided by the hotel):
The Garden Hotel, Guangzhou is one of the first landmarks of 5 star luxury hotels , it showcases a perfect blend of Cantonese heritage and contemporary sophistication. Garden Hotel offers welcoming ambience, memorable experience and classic culinary tour. Garden Hotel boasts 828 guest rooms & suites, 150 apartments, 8 multi - function rooms and 10 dining venues. The perfect choice for your journey in Guangzhou! ... more   less 
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Also Known As:
Garden Hotel Guangzhou

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