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The Garden Hotel Guangzhou
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Reviews (2,672)
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612 - 617 of 2,672 reviews
Reviewed August 23, 2012

Friendly and efficient check-in - confusion on check-out Overall service satisfactory. Excellent location, rooms adequate and clean but dated with small bathrooms and no separate shower. WIFI connectivity and TV channel choices however perfect .
Breakfast rather mediocre and for what is on offer expensive hence we gave up after one try. Food & Beverage outlets generally overpriced like $ 50 for two not very tasty club sandwiches and softdrinks. No wonder the outlets are empty in the evenings as there are some great Italian, Spanish etc restaurants offering excellent food at reasonable prices just round the corner.- food for thought for the management to try and capture their clients to remain in-house..............

  • Stayed: August 2012, traveled on business
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Thank eveisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Office at The Garden Hotel Guangzhou, responded to this reviewResponded September 9, 2012

Dear Guest,

Thank you for taking the time to share your feedback on Tripadvisor.

Please do accept our sincere apologize with regards to the room which you were staying in, our Deluxe category and above are more spacious which has a separate bedroom and living room, it has a large bathroom that has a separate cubicle for the shower and toilet. We also apologize for the breakfast not meeting to your expectation, we would like to suggest you to try breakfast buffet which provide various of food and soft drinks.

We do hope that you will allow us the opportunity to restore your confidence in our service standards and welcome you back in the near future. Please contact us for your next visit so that we can recommend a room which will meet your expectations.

Yours Sincerely


Quality Assurance Office
Email: QAOffice@thegardenhotel.com.cn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 21, 2012

Our family stayed here recently for an adoption trip. We had 2 deluxe suites, which were so very nice! What a beautiful facility with attentive staff. Our hallway seemed to have a housekeeper on duty around-the-clock. Anytime I needed something, I could easily find someone to help. The breakfast buffet satisfied everyone from my uber-picky 2 yr old, to the eat-everything-offered 7 yr old, to our Grandma who vowed not to eat anything in China! The restaurant staff was fantastic at anticipating our needs and always very responsive. The cost of a Coke ordered at the restaurant was a little silly, but oh well. Plan ahead and bring your own! We used the children's playroom, which was small, but usually my kids were the only ones in there. We also visited the library and the swimming pool and found all areas to be squeaky clean and well-equipped. The outdoor playground was closed while we were there; my kids would have loved that as a daily diversion! The hotel has several restaurants, but with small children, we usually opted for dining at less-exclusive places. Within walking distance, there are plenty of affordable Chinese restaurants as well as several Western chains (McDonalds, Subway, Starbucks, etc.) and non-chain Western restaurants. The shops are pricey, and really, the hotel is nicer than anyplace we would stay in the U.S., but it was so very nice and welcoming. It's the nicest hotel I have stayed at in China (20+ hotels in 10+ cities) There is even a United Airlines on the bottom floor that can help with your travel needs if that is your departure airline. I would readily stay here again, and I've already told my friends getting ready to travel to China that the extra cost of this hotel versus some of the other options is so worth it. Thanks, Garden Hotel, for a lovely, relaxing stay.

  • Stayed: August 2012, traveled with family
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2  Thank TravelingMomfromTX76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Office at The Garden Hotel Guangzhou, responded to this reviewResponded September 9, 2012

Dear Guest,

Thank you for taking the time to share your wonderful experience you had during your recent stay at The Garden Hotel, Guangzhou.

We are delighted to read that you have been overall impressed with the quality of our hotel, service and facilities. Your feedback inspires us to consistently maintain the high standards at all times for our valued guests.

We do appreciate your recognition of our staff. It is with great pleasure that we extend such positive feedback to our colleagues who are dedicated to ensuring each of our guests stay is memorable.

We look forward to the opportunity to welcome you back in the near future.

Yours Sincerely


Quality Assurance Office
Email: QAOffice@thegardenhotel.com.cn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2012

I've been to this hotel 20 years while it was one of the only four 5-star hotel in Guangzhou. I revisited it in August and stayed there for 3 nights. Although this is an old hotel, it has been maintained very well. Room was clean and comfortable with a very good city view. The location is perfect. It is closed to both old portion of the city as well as other places like TianHe. Subway station is about100 meter from the hotel entrance. Taxi was always available. This is a hotel with good value.

  • Stayed: August 2012, traveled with family
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1  Thank gchen2328
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assureance Office at The Garden Hotel Guangzhou, responded to this reviewResponded September 9, 2012

Dear Guest,

Thank you for taking your time to share your wonderful experience during your recent stay at The Garden Hotel, Guangzhou!

We were delighted to learn that you enjoyed your stay with us and was impressed with our location and hotel maintenance which made your stay memorable.

Once again, thank you for your positive comments and we look forward to welcoming you again in the near future.

Yours Sincerely

Quality Assurance Office
Email: QAOffice@thegardenhotel.com.cn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2012

Very good hotel at perfectlocation. It is literally the center of the town. Shopping nd dining options all around. Huge hotel with 1000+ rooms. The rooms are modern and newly renovated i guess. Huge lobby and wonderful spa. Enjoy it , recommended

  • Stayed: June 2012, traveled on business
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3  Thank Mehmet A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Office at The Garden Hotel Guangzhou, responded to this reviewResponded July 25, 2012

Dear Guest,

Thank you for taking your time to share your wonderful experience during your recent stay at The Garden Hotel, Guangzhou!

We were delighted to learn that you enjoyed your stay with us and was impressed with our location, modern rooms, huge lobby and wonderful spa which made your stay memorable.

Once again, thank you for your positive comments and we look forward to welcoming you again in the near future.

Yours Sincerely,

Quality Assurance Office
Email: QAOffice@thegardenhotel.com.cn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2012

After work I don,t like to use a taxi in China. Just very near by the Garden Hotel I can find good Restaurants and always got to meet new people.
I stay frequently at the Garden Hotel and will be back soon.

  • Stayed: July 2012, traveled on business
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2  Thank Luigi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 12, 2012

Dear Guest,

Thank you for sharing your wonderful experience and for your continuous loyalty to our hotel.

We were delighted to learn that our convenient location, may it be for business or leisure, has always given you everything you seek.

Once again, thank you for your positive comments and we look forward to welcoming you again in the near future.

Yours Sincerely

Quality Assurance Office
Email:QAOffice@thegardenhotel.com.cn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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