I have stayed in this hotel for the last eight years. The only reason why I keep returning is the location. The staff is clueless and is neither interested in answering your questions nor meeting your needs. Not that they can't, they only have a very local mentality. The only way to get their attention was when I reminded them I was their customers not their friends. It's frustrating. I must admit they got me so trained that i have learned all the tricks to be self-reliance. I give it an average because of the location and the price does justify it. But I tell you, i would rather pay more to stay at a better hotel if I had a choice.

first the good stuff: rooms were nice since we booked a newly renovated room. i dont know what the other rooms look like that are not newly renovated. near the train station, a mcdonalds and some shopping places.

the not so good stuff: check-in took forever! we were waiting in line for more than 20 minutes...and we were the next in line! Front desk did not give us the right room. We had to transfer rooms. I had to call to correct them when I saw we had no river view. I ust want what I paid for.

The other room we booked was given a tiny view of the river even if we booked a river view room. The room smelled of cigarettes even if I requested for a non smoking room. Maybe they should not put trainees at the front desk during peak hours like 12nn to 3pm. It was the trainee that checked us in. The trainees should speak and understand a little english. Room service kept on getting our orders wrong, one item was always missing.

So, if you disregard their service, and just want a hotel to sleep in, it's a good hotel to stay in if the room you get is "newly renovated."