We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“looks like a five stars”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Crowne Plaza Guangzhou City Centre
Ranked #14 of 3,462 Hotels in Guangzhou
Certificate of Excellence
Guangzhou
1 review
“looks like a five stars”
Reviewed November 7, 2012

I liked the hotel, the food is good, and the rooms are big and clean!!! And the Hotel is new , and has a great SPA. I loved the massage there........

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank VanessaMyplace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPCityCentreGZ, Public Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review, November 11, 2012
Dear guest,
Thank you for taking your time to write the review and we are happy to hear that you had a wonderful stay with us at Crowne Plaza Guangzhou City Centre.
Our team strives to exceed the expectations of our guests and provide the true hospitality of a 5 star hotel.Please do not hesitate to contact me if you need any assistance, we are looking forward to welcoming you back to Crowne Plaza Guangzhou City Centre in the near future.

Cynthia Xia
Public Relations
cynthia.xia@gz63.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

548 reviews from our community

Traveler rating
    295
    178
    54
    12
    9
See reviews for
34
49
23
347
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Dubai, United Arab Emirates
Level 4 Contributor
35 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed November 5, 2012

stayed here in April (visiting the Canton Fair).
very nice,clean,big rooms ; its been recently renovated.
right in the middle of the city center...very lively area.
Being a muslim,it helped that there were lots of restaurants catering to muslims.
There was Halaal food for breakfast (there being a lot of Turkish visitors,so i guess their tour/group had it arranged).
About 10 mins walk from the hotel to most of the Arabic/Turkish (halaal) restaurants.
I would say its a bit expensive,but then during the Canton Fair most hotels in Guangzhou are.
Airport Shuttle Bus has a stop right outside the hotel which really helps.
I would definitely come back!

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Abdul Ghani M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPCityCentreGZ, Public Relations at Crowne Plaza Guangzhou City Centre, responded to this review, November 6, 2012
Dear guest,
Thank you for taking your time to write the review and we are happy to hear that you had a wonderful stay with us at Crowne Plaza Guangzhou City Centre.
Our team strives to exceed the expectations of our guests and provide the true hospitality of a 5 star hotel. In the last Canton Fair(Oct 14th-Nov 04 2012) we launched a "Turkish Food Festival" in our Fresh All Day Dining Restaurant in joint hand with Turkish Consulate General Guangzhou and Turkish Airlines. Guests' comments have been quite positive and we sincerely hope you can come back next year to enjoy our new feast! Next time you come to Guangzhou, welcome to explore more about Guangzhou as well as our hotel.
Please do not hesitate to contact me if you need any assistance, we are looking forward to welcoming you back to Crowne Plaza Guangzhou City Centre in the near future.

Cynthia Xia
Public Relations
cynthia.xia@gz63.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai
Level 6 Contributor
78 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed October 29, 2012

This is a typically busy hotel during fair season. It's a big operation with a lot of rooms. This can cause elevator lineups in the am and confusion as they have a tiered elevator system. It also means rushes at breakfast. The hotel seems to handle this aplomb doing a bang-up buffet that caters to all tastes and even providing a mobile bar service for thirsty trade-show attendees when the disembark from buses. Hotel is very clean and modern. The service can be up and down is is very normal for China. Food ordered from room service is much better than average with strength in local Chinese foods. Noodles and Chinese dishes are done well and priced reasonably without the usual ridiculous room service markups. Proximity to the metro is excellent and the area itself is interesting and includes abundant nightlife options. A good hotel for someone who wants to be downtown and enjoy a little comfort.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShanghaiJululu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPCityCentreGZ, Public Relations at Crowne Plaza Guangzhou City Centre, responded to this review, October 30, 2012
Dear guest,
Thank you for taking the time to share your feedback with regards to your recent stay with Crowne Plaza Guangzhou City Centre. We are happy that most of your experience has been positive.

Thanks for your understanding that hotel is busy during Canton Fair period. We have been trying our best to make guests feel at home with our best service. The elevator girls in the elevator aisle are very helpful in guiding you to the correct elevator, so you are welcome to ask them for help.

We are very happy that you have had a great experience with our mobile bar, cleanness, room service and location.All your great comments are the encouragement for us to continuously maintain the highest standards which you have experienced when you stayed with us.

We are looking forward to welcoming you again in the near future. Please do not hesitate to contact me if I can be any of your assistance I would be more than happy to help.

Cynthia Xia
Public Relations
cynthia.xia@gz63.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weston, Florida
Level 6 Contributor
110 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed October 29, 2012

Great hotel for the money and super convenient if you are going to Canton Fair. Rooms are large, beds are great, A/C is not restricted like in some other hotels. Staff is outstanding and very helpful with a pretty good knowledge of surrounding area. Most of the front desk staff speaks very good English. There are really good restaurants within a 5 min walk of the hotel and some good pubs. The night club just outside the front door is one of the oddest I have ever seen, there is no bar, only VIP table service and bottles only, at ridiculous prices

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Joe S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPCityCentreGZ, Public Relations at Crowne Plaza Guangzhou City Centre, responded to this review, October 30, 2012
Dear guest,
Thank you for taking your time to write the review and we are happy to hear that you had a wonderful stay with us at Crowne Plaza Guangzhou City Centre.
Our team strives to exceed the expectations of our guests and provide the true hospitality of a 5 star hotel. Next time you come to Guangzhou, welcome to explore more about Guangzhou as well as our hotel.
By the way, if you felt uncomfortable in the night club outside the front door, you can have a try in out Lobby Lounge where you can enjoy various drinks, cocktails and, an excellent live band singing and performing! Many guests love them! I'm sure you will enjoy your night there.
Please do not hesitate to contact me if you need any assistance, we are looking forward to welcoming you back to Crowne Plaza Guangzhou City Centre in the near future.

Cynthia Xia
Public Relations
cynthia.xia@gz63.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 5 Contributor
48 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed October 28, 2012

I was looking for my friend who was a hotel guest at the hotel. She travelled all the way from the other side of the world and I came from Hong Kong and we both did not have a local mobile number.

On evening of 27 October/morning of 28 October, I was waiting for my friend who was supposed to be waiting the lobby. She wasn't there yet, so I approached the reception asking nicely for help so that I could try contact my friend at her room. For some reason, the male receptionist was very defensive and told me to call the guest's mobile and because it was "sleeping time" he cannot help me connect to the room and there is absolutely NOTHING he can do about it. I asked him, if I rang the hotel now what would they do - "your call would not be connected," he bluntly said. He did not apologise for the inconvenience nor offered any ways he could help and just sat down and continued to look at the computer monitor and ignored me.

With my experience of calling guests at various international hotel chains, I was pretty sure that there is no such thing as "sleeping time" unless the guest specifically requested DND and no calls are to be connected to the room. In this case, he did not even try to ask for the guest's name and check whether such request was placed.

Regardless of whether there is an actual "sleeping time" policy when no calls can be connected to any guest's rooms, I am extremely disappointed with the attitude of your staff, Crowne Plaza Guangzhou City Centre. Sorry, I will not recommend this hotel to my friends visiting GZ anymore, like I did this time - simply for the reason that your staff was rude and that being a guest there would therefore become non contactable.

  • Stayed October 2012, traveled with friends
    • Value
    • Service
Helpful?
1 Thank nodnarb0312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPCityCentreGZ, Public Relations at Crowne Plaza Guangzhou City Centre, responded to this review, October 28, 2012
Dear guest,
Thank you for taking your time to write the review during your short stay at Crowne Plaza Guangzhou City Centre.
We are concerned to hear about your unhappy experience with the service of our front desk staff and would like to further clarify this matter with you, all the FO staff wanted to do was to ensure the guest(your friend) had a good, undisturbed rest in our hotel, which is also our promise to all guests. We are very sorry that his manner annoyed you and please accept our apology. The training of our colleagues is a vital part of our operation and we do apologies if they have not been attentive and focused, this has been addressed to the concern departments. If time allows please do contact me and I would be more than happy to address this concerns with you.
Whilst I certainly regret that your recent experience at Crowne Plaza Guangzhou City Centre left you feeling disappointed, I do hope that you will allow us the opportunity to restore your confidence in our service standards.
I hope that we would have the opportunity to welcome you back again in the near future and do not hesitate to contact me if I can be of any assistance to you.
Thanks with best regards.

Cynthia Xia
Public Relations
cynthia.xia@gz63.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level 5 Contributor
74 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed September 17, 2012

Stayed here for a night at the weekend (leisure trip), the hotel was fine, nothing to complain about in terms of:
* cleanliness
* service

However, I would advise leisure travellers to look elsewhere, the location is not very good.
The surrounding area is a ghost-town, nothing happening at the weekend.

Breakfast was OK, not really up to the level for a Crowne, but I suppose it's tailored to the place it's in.

I was on the 53rd floor, nice view of the city, you can certainly begin to comprehend the scale of GZ from up there.

Hotel bar was dead, not even a pianist in sight.

Room was fine, nice shower and bath, comfortable bed, if I had to complain, I'd say the TV was too small (but no big deal).

in short, choose this hotel if and only if you have business in the vicinity, else you're going to get to know the metro (very good) very well.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hkrob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPCityCentreGZ, Public Relations at Crowne Plaza Guangzhou City Centre, responded to this review, September 18, 2012
Dear guest,
We would like to thank you for taking your time to write your review on your recent visit to Crowne Plaza Guangzhou City Centre.
After reading your review I was very concerned to learn that your experience was far from satisfactory, please accept our sincere apology for not being able to meet up to your expectation.
However, I ensure that the surroundings has much more to offer if you would like to explore. Actually the area our hotel is located is a top night life district in Guangzhou recommended by many guide books and magazines. There is a club "LiliMarleen" just beside the hotel. If you go further(not far really, within a few minutes's walking distance), you will find Jianshe Road Six is a hotspot of exotic bars, coffee shops, restaurants and book stores. Among them "Peoples Cafe"
"No. 9 Garden""1920 Restaurant and Bar" "37º2 Paradise""Pandan Indonesian Restaurant" "Yazhuang Vietnamese Restaurant""Amber Cantonese Restaurant""Buongiorno Italian Restaurant""Tomatoes Pizzeria""Sabah Malaysian Restaurant""Latin Mexican Restaurant""Tekila Authentic Mexican Bar&Restaurant""La Colonial Shanghai Restaurant""Bellagio Taiwan Cafe"“Brothers Hong Kong Cafe""Happy Monk Bar""Vincent Bar" and also two exclusive art stores "The Benshop" and "Tangning Bookstore". They are most popular among the young and I am sure you will enjoy them!
Our new appointed Western Executive Chef from Vancouver has been improving our breakfast in Fresh All Day Dining Restaurant and now we have much more delicious specialties to offer. Next time you stay with us, Fresh will present you a surprise!
We have a band performing at the hotel Lobby Lounge every night from 19:15 to 22:15. There is pianist, guitarist and vocalist in the band and the band has been much loved since they performed at our hotel this year. You can have good rest just listening to their music and enjoying drinks and snacks in the Lobby Lounge.
Most of the hotel rooms offer excellent views for guests, You can enjoy the view of Baiyun Mountain and Guangzhou's city view.

Whilst I certainly regret that your recent experience at Crowne Plaza Guangzhou City Centre left you feeling disappointed, I do hope that you will allow us the opportunity to restore your confidence in us.
We all are looking forward to the possibility of welcoming you back to our hotel. Please do not hesitate to contact me directly if you wish to further discuss your stay or any other assistance required.

Cynthia Xia
Public Relations
cynthia.xia@gz63.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tokyo, Japan
Level 6 Contributor
130 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed August 28, 2012

I've visited Guangzhou for several times and taken metro and bus so often. This time, I came to go up to Canton Tower (600m, observation deck:433.2m), look Guangzhou International Finance Center (437m) and go to Foshan (about 30km south west of Guangzhou). The reason why I stayed at this hotel was to take a higher floor room and look them through south faced window.
I could take a room at 50th floor (the hotel has 63 floors), but unfortunately it was a rainy day (next day too), I couldn't. I asked how to get there and got a small fold type map where the Tower and the Center were shown. And I was taught that now metro was extended to Foshan (Zumiao station). On the first day, I visited the Center and looked the Tower, and on the second day, I went up the top of the Tower and looked the Center from there. After that, I went to Foshan by metro. When I came back, I dropped at Gongyuanqian station and walked Beijinglu (busiest street) for the third time.
The reception people were all kind and the map was very convenient. And there was a big study desk in the room different from Ambassador hotel, Vienna. I took lunch and dinner at Japanese restaurant every day. I was fully satisfied during the stay at this hotel and in Guangzhou.

  • Stayed January 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tadahiro H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPCityCentreGZ, Public Relations at Crowne Plaza Guangzhou City Centre, responded to this review, August 30, 2012
Dear Tadahiro,
Thank you so much for choosing Crowne Plaza Guangzhou City Centre while you are travelling to Guangzhou! It was such an honor that we could have your comments and high valuation regarding to our service. We are delight that you enjoyed our facilities and service. Most of our guests rooms offers you the best view and scenery of Guangzhou including Luhu Lake Park, Baiyun Mountain and Tianhe Downtown.
Next time you come to Guangzhou, please do contact our colleagues for more local information and I am sure that they are happy to show you the nice scenery and facility in Guangzhou.
Thank you for choosing our hotel while you back to Guangzhou, We are looking forward to welcoming you again for a renewing experience at Crowne Plaza Guangzhou City Centre and wish you all the best!


Cynthia Xia
Public Relations
cynthia.xia@gz63.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Guangzhou hotels
The Garden Hotel Guangzhou
#12 of 3,462 in Guangzhou
2,546 reviews
Oakwood Premier Guangzhou
#1 of 3,462 in Guangzhou
611 reviews
DoubleTree by Hilton Guangzhou
#17 of 3,462 in Guangzhou
446 reviews
Show Prices
Show Prices
Show Prices
Hilton Guangzhou Tianhe
#18 of 3,462 in Guangzhou
783 reviews
Yuexiu District
China Hotel, A Marriott Hotel, Guangzhou
Holiday Inn Shifu Guangzhou
#23 of 3,462 in Guangzhou
783 reviews
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza Guangzhou City Centre? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Guangzhou City Centre

Property: Crowne Plaza Guangzhou City Centre
Address: No.339 Huanshi East Road, Yuexiu District, Guangzhou 510098, China
Phone Number:
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotel in Guangzhou
#11 Business Hotel in Guangzhou
#14 Luxury Hotel in Guangzhou
#34 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Crowne Plaza Guangzhou City Centre 4.5*
Number of rooms: 460
Official Description (provided by the hotel):
The new Crowne Plaza Guangzhou City Centre is an exclusive international 5-star hotel located on Huanshi Road East, the heart of downtown’s bustling commercial and shopping district. An airport express bus station is located at the hotel’s entrance, 7km to Guangzhou East Railway Station and walking distance 200m to Guangzhou Metro Station. The hotel features 460 well appointed guest rooms and suites with an extensive city or greenery view. Complimentary wi-fi and a collection of specialty pillows are on offer. Club floors with 73 rooms and suites offer personalized service and additional privacy for the needs of today’s busy executives. In addition, three superb restaurants and a lobby lounge are on offer, including Baiyuelou, a popular Cantonese restaurant featuring organic, fresh and healthy specialties; Fresh, all-day international dining hosted by engaging chefs in show-kitchens offers a lavish buffet selection; Hao Chi, a casual Asian restaurant, serving exquisite dim-sum, hand-made noodles and a variety of delicate snacks; and the Lobby Lounge, offering a relaxing atmosphere where guests can enjoy a variety of cocktails, fine wines and beers, as well as an array of your favorite appetizers. Over 2,000 sq meters of meeting space includes a 985 square-meter pillar-less Crystal Ballroom with an impressive 9 meter high ceiling. The Pearl Ballroom, Diamond Boardroom and 9 Jade function rooms feature state-of-the-art audio-visual equipment. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Ctrip TA, Booking.com, Priceline, Hotels.com, Expedia, Orbitz, Agoda, Cancelon, TripOnline SA, Hotwire, Cheap Tickets, Travelocity and HotelQuickly so you can book your Crowne Plaza Guangzhou City Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Guangzhou City Centre Hotel Guangzhou
Guangdong International Hotel
Guangdong International Guangzhou

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing