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“Dishonest”
Review of Chimelong Hotel

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Chimelong Hotel
Ranked #36 of 3,479 Hotels in Guangzhou
Reviewed June 21, 2013

The front desk people were dishonest and tried to make us upgrade to what was supposed to be the only room type that could accommodate our family of four, two adults and two children. So we paid a lot more money for this supposedly better room. The new room we were assigned was indeed large but felt very humid and smelled musty. After a night sleep we all had very uncomfortable throat aches that steadily worsened throughout the following week. We complained to the front desk and they put us in a room in another building which had enough beds for the four of us, a king bed and bunker beds. Not humid and no musty smell. But then, they told us at first that this smaller room was an upgrade to that way larger suite we were put into. That way larger suite that we paid a whole lot of extra money for. And they were doing us a favor by not charging extra for this second "upgrade". It was only until we checked the room price list and literally showed them their own room prices that they relented that this new room was indeed a downgrade. But then they wouldn't refund the price difference until after 5 frustrating phone calls took place. A very unpleasant experience!!!

  • Stayed: June 2013
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2  Thank Personnn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed June 3, 2013

Absolutely great Stay, Amazing place. Great Ambience. A lot of things to do for the kids. Shuttle service to all the theme parks and and major metro stations. Value for money through and through. 4 theme parks around the resort and fantastic and would appeal to anyone from 5- 15. Great destination for a family. If one reaching guangzhou in the day the metro from the airport to guangzhou south should be taken and then the shuttle bus from there should pick u up.

  • Stayed: May 2013, traveled with family
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1  Thank Nikhit F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2013

The hotel is located inside the Chimelong recreation park, connected by hotel shuttle bus from ferry terminal as well as Chimelong subway station. The room is big, clean & comfortable, with balcony. There is complementary of fruits & 2 tiny tiger soft toys from hotel. The breakfast hall is so huge that the hotel have to devided into three big section separated by 2 glass gardens (flamingoes garden & white tigers garden). Lucky visitors can have seats near the window, having breakfast with the White Tiger at beside ! There are many choices of delicious food in breakfast. You may also walk through the rainforest hotel gardens & enjoying the breeze of fresh air and animals, birds inside the garden. Great hotel for couples or family with kids who look for enjoyable & relaxing trip.

Room Tip: Higher floors have great view from balcony
  • Stayed: March 2013, traveled as a couple
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1  Thank YuenYW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 27, 2013

We stayed at the Resort for a night. Adequately furnished room, Unique location as it comes with its own Drive-in Safari park, interestingly for Resident guests the Resort also has Animal Islands built within the resort where you spot Free roaming white Tigers ( while having your meals ;).

Drinking water is not freely available that is a little surprising ( Has to be bought). The Internal coach service is efficient.

The Deli shop within the resort has good variety of bakes available. The International circus is by far the best we have seen in Asia. The Drive-thro' safari park attached is impressive and well maintained.

All in all your money's worth.

Room Tip: At times they have a promotional offer of a room with tickets for a couple free..check for it.
  • Stayed: April 2013, traveled with family
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1  Thank nimeshrathod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 24, 2013

The rooms were great, very clean, comfortable and bigger than I expected. The service was absolutely wonderful -- from the concierge to the maids, everyone was friendly and efficient. The location of the hotel is very convenient. In fact we tried to extend our stay but the airlines wouldn't cooperate.

  • Stayed: May 2013, traveled with friends
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Thank Antonio N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 20, 2013

We stayed here during the long weekend between 17 and 19 May 2013 and booked a trip to the hotel via a local Hong Kong Travel agent. That included a trip by ferry between Hong Kong TST Ferry station (Kowloon) and Guangzhou (2 hours) and a 30 minute bus ride to the hotel. The hotel accommodation for 2 nights (Hunter room) and 6 adult tickets for any of the 6 theme parks as well as 4 dinner/lunch vouchers, 4 breakfast vouchers and 6 vouchers for thempark lunches were included.

Overall the stay was very good. The hotel is nice, reasonably efficient. English is ok (if you ask for the right people) and convienently located from the themeparks. Some of them are within walking distance, some can be visited using a free shuttle bus service.

We visited the waterpark (great for kids), the safari/zoo (also very entertaining with a lot of different species + a good safari trip through the 'wild') and the circus (an evening show of approx 90 minutes, very modern and entertaining).

We had breakfast and dinner in the White tIger restaurant with 4 locations in the big restaurant with a buffet style setup. Plenty of food options to choose from (also for kids). If you are lucky (make a reservation in advance) you can have your food looking at flamingo's or white tigers).

Good value for money!

  • Stayed: May 2013, traveled with family
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Thank htbHongKong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 18, 2013

We went to Chimelong for 2 nights over Easter holiday. It was the perfect amount of time. The hotel lobby was impressive. There are live white tigers in 2 different courtyards of the hotel. One courtyard is just off the lobby in front of the lobby lounge. The other is where we ate breakfast every morning.

The rooms were large and not bad. The bathroom was a good size and the ammenities were pretty good. They offered free mineral water each day, which was a nice touch. Beds were huge. I found the mattress to be a little too firm for my taste and the pillows too flat. Otherwise, service was great and our stay was pleasant.

There are many things to do at Chimelong. On the first night we went to the International Circus. The next day we went to the safari and the last day we went to the amusement park. The water park was not open yet for the season. We ate out in town both nights. There is a shuttle that took us to the subway station so it was very convenient. We took a taxi back from town and it wasn't that expensive. However, be sure to bring the hotel business card out with you since English is not widely spoken.

It was a fun mini vacation and we would love to come again.

  • Stayed: March 2013, traveled with family
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1  Thank third_culture_family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chimelong Hotel

Address: Panyu Avenue, Panyu District, Guangzhou 511430, China
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#14 Family Hotel in Guangzhou
#34 Luxury Hotel in Guangzhou
#72 Best Value Hotel in Guangzhou
Price Range: $135 - $398 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Chimelong Hotel 5*
Number of rooms: 1500
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Also Known As:
Chime Long Guangzhou
Hotel Chime Long

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