The front desk people were dishonest and tried to make us upgrade to what was supposed to be the only room type that could accommodate our family of four, two adults and two children. So we paid a lot more money for this supposedly better room. The new room we were assigned was indeed large but felt very humid and smelled musty. After a night sleep we all had very uncomfortable throat aches that steadily worsened throughout the following week. We complained to the front desk and they put us in a room in another building which had enough beds for the four of us, a king bed and bunker beds. Not humid and no musty smell. But then, they told us at first that this smaller room was an upgrade to that way larger suite we were put into. That way larger suite that we paid a whole lot of extra money for. And they were doing us a favor by not charging extra for this second "upgrade". It was only until we checked the room price list and literally showed them their own room prices that they relented that this new room was indeed a downgrade. But then they wouldn't refund the price difference until after 5 frustrating phone calls took place. A very unpleasant experience!!!
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- Also Known As:
- Chime Long Guangzhou
- Hotel Chime Long