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“Best hotel we've ever stayed in”
5 of 5 bubbles Review of Chimelong Hotel

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Chimelong Hotel
Ranked #35 of 3,396 Hotels in Guangzhou
Brisbane, Australia
1 review
“Best hotel we've ever stayed in”
5 of 5 bubbles Reviewed August 22, 2011

We stayed at the Chimelong Hotel in March 2011 and found it amazing.
The staff are very pleasant (even though some weren't fluent in English, they always ensured that they passed us onto someone who was).
We stayed in one of their more nicer rooms on the newer part of the hotel. The price difference for the room was bugger all when converting back to the Aussie dollar and we figured we may as well go the nicer room. Definately worth it!
We've stayed at the Crown in Melbourne who boast a five star hotel, and I can honestly say that they have something to learn from the Chimelong Hotel. Room was huge and decorated beautifully and worked out MUCH cheaper.
The white tigers and flamingos on the other side of the glass windows adjoining the restaurant was awesome as well. There were heaps of shops inside the hotel as well as a bowling alley, arcades room, gym etc. But we only stayed the one night (wish we stayed longer) and after going to the circus and zoo, it didn't leave much time to do the extra things at the hotel.
DEFINATELY RECOMMEND STAYING HERE!
We also went to the Circus and Zoo and they were great too.

  • Stayed March 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Kat D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,251 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Los Angeles, California
Level Contributor
943 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 253 helpful votes
2 of 5 bubbles Reviewed August 12, 2011

Stayed at section 1, second level and room opens to a nice view of the pool. However, that's pretty much the only thing good about the room. It's worn, beds are uncomfortable, and service was bad. It's great they have a white tiger/flamingo sanctuary DO eat here but DON'T stay here unless you have to.

By the way the check in process took over 45 minutes and their staff are morons.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank daikin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed August 7, 2011

April and October will be the busiests months due to GZ fairs ;city will thrive with tourists . In case you choose Chimelong for holiday ,try to avoid the busiess peak periods .
Nice spacious rooms, multitude of parks and green areas.
White Lions can stare at you - or you at them ! - from the huge glass while you have breakfast or sip a glass of wine at the lobby bar
Has live music in the evening ;
Reasonable nice Japanese restaurant -though quite expensive
Pick foot massage and try to relax after a long flight
Breakfast might be a nightmare if peak season as extremely crowded and cannot find tables in time
Hotel is build up on a horizontal layout, with many separate blocks and be sure you remember which building is your room located in

Room Tip: Get a hotel map in case you cannot manage all at once- huge space and long walking from restaurants...
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  • Stayed April 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank experiencematter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hk
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed August 4, 2011

We went to Chime Long hotel and stayed for 1 night last year. The food there was Okay. We had a lunch buffet in the White Tiger Restaurant. You can spend longer time to watch them. There was a bar which you can also watch white tigers. But it was always crowded.
In general, the accomodation was ok but expensive( about $2000 per night).
We went to the zoo. You could take a ride on the car and it took you travelling around the zoo. There's no animal shows at the zoo. They mainly provided "food feeding" service. You needed to pay for the food and feed the animals.
We also watched the circus show at night outside the hotel. It was amazing but cheap! It only costed you $150 for VIP seat.

  • Stayed September 2010, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank HKoli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 26, 2011

Chime Long Hotel at Panyu, Guangzhou, is a world class hotel. The facility itself is worthwhile for the visit. The hotel room is very comfortable with cozy beds and sofas. The front lobby is grand, with sculptures of a jungle and a lion family on the top. We went up to the third floor to enjoy viewing this beautiful art work. The breakfast buffet offers a huge variety of western and oriental choices of food. The service is prompt and efficient. I loved their milk tea while my husband enjoyed their freshly brewed coffee. We ate so much that we hardly had room for lunch. There are flamingos and white tigers for viewing in the enclosure while one enjoys the breakfast. The zoo and circus shows right by the hotel is world class. Since we joined a tour, checking in and out were taken care of so everything went smoothly. When we toured around the hotel trying to look for the snow tigers, some of the staff members did not seem to know much its whereabout. It seems to me that the staff only know about the area where they are stationed at. I think the hotel can provide a better service if they educate all the staff the general layout of the hotel. Since I speak Chinese, I had no trouble asking my way around. My English speaking husband would find it a challenge at Chime Long, I think.

Room Tip: I think there is a senior discount for room rate. My older brother paid the regular price but got u...
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  • Stayed July 2011, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ChanCalgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
141 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 bubbles Reviewed July 25, 2011

Stayed one night following visits to the zoo and circus. Room was large and comfortable and came with free internet. Not the best place to stay if you don't like crowds or children. The hotel could come with better signange (we got lost looking for a place to eat, although our sense of direction may have been impaired by hunger pangs and low blood sugar) but overall Chime Long is a fun, resort-style place to stay. We would highly recommend watching the circus show - the memories of the death-defying motorcyclists will stay with me for a Long time!

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank flapflap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Budapest, Hungary
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed July 16, 2011

Let me start with the figures: me and my two collegues stayed in this hotel six times during the recent three years. It means about 150 guest nights, plus restaurants, bars, circus, zoo etc., so we spent about 20.000,- USD in this hotel during these three years. One may think that having these impressive figures we were highly respected guests. Well, it was not the case.

Okay, this hotel is is simply phenomenal. An extreme investment, 2200 huge rooms, high quality materials, well tended garden, white tigers in the middle of the building. Moreover, an amazing circus, a zoo and an aqua park belong to the hotel. You can not find any similar in Europe. This is such an experience that I will never forget. But...

The staff is so unqualified and caused us so much trouble, that finally we had to give it up and we decide to go to another hotel. I guess the basical problem was that they spoke a very poor english. Another usual problem that none of them is entitled to make any decisions and they do not even know who and where the decision maker is. Not even the Assistant Manager (who seemed to hold the highest position in the hotel) could manage anything. We always had problems checking in and out. Changing money or booking a plane ticket was an insolvable problem for them. Payment by credit card was always a critical episode and we had to be very attentive not to let them overcharge us by mistake. Solving all these problems took us a lot of energy and time.

After all we still thought the we can live with all these troubles, since the place is so wonderful that we can forgive them their weaknesses. But finally our latest affair with them was so rude that we had no other chance, but to leave.

And it was it: we booked our rooms in february for april. We wanted to book the so called "Early bird" booking (1098.- RMB / night, including breakfast), but we missed the deadline, so they did not confirm it at that price, but at 1498,- / night without breakfast (+88.- RMB). That is a huge difference. So we tried to convince them, telling that we are frequent guests. They did not care at all. Okay, it was our mistake, to miss the deadline, so finally we could not even blame them.

But on the next day when we visited the Canton Fair (the purpose of our visit), we found that the hotel's booth on the fairground advertises a special rate for fair visitors at 998,- RMB / night including breakfast. We went back to the hotel and told them that we want the special rate since we are fair visitors. They said that there are no rooms available at that rate. What? Why do they advertise it then? Anyway, we told them that we do not need new rooms, we want our rooms to be charged at the special rate. That was not possible.
It took us a few hours, we talked to the totally ignorant Assistant Manager, but without any results.
So, finally we paid more than 50% more for the rooms than the officially advertised rate.
We told them that we will never go there again, but they did not care at all.

This is a big pity. This is how the most fantastic hotels can fall just because of the lack sufficient customer service.

  • Stayed April 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank MagdolnaandLaszlo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chimelong Hotel

Property: Chimelong Hotel
Address: Panyu Avenue, Panyu District, Guangzhou 511430, China
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#14 Family Hotel in Guangzhou
#33 Luxury Hotel in Guangzhou
#73 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Chimelong Hotel 4.5*
Number of rooms: 1500
Reservation Options:
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Also Known As:
Chime Long Guangzhou
Hotel Chime Long

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