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“Great Rooms but mediocre service”

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Vertical City Hotel
Ranked #89 of 3,430 Hotels in Guangzhou
Kuala Lumpur, Malaysia
Level Contributor
40 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Great Rooms but mediocre service”
Reviewed November 20, 2012

The rooms is really nice. Comes with very thick carpets and it uses quality sanitary wares which comes with good shower. It also comes with free wifi in the room which is a plus point. And since it is new, it is very clean but there are some of the "newly renovated smell" persist eventhough the hotel tried to put some sort of liquid fragrant in the room.

The hotel is also located above Changang metro station which is convenient.

Now comes the bad point. The service is quite lousy for a hotel of this standard. I arrived by a car with my family with alot of luggage and eventhough there is a hotel staff standing near the entrance, he just stood there watching me unloading and making a few trips from the foyer to the lobby with my luggage. Upon checkin, I asked for someone to help with my luggage to the room but they told me that the bell boy is on break. Thus, I have to take the trolley and push my luggage myself to my room. To make matter worse, the front desk called my room and ask me to send the trolley back to the lobby after I'm finished with it.

Note : There is also no toilet in the lobby. Thus, if you are waiting for someone and you have to answer nature's call, you will have make a trip back to your room.

Tips: There are alot of restaurants (Chinese and McD) and some shopping across the road of the hotel.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KWong_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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109 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New Delhi, Delhi, India
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed November 5, 2012

I like the hotel very much i reached first ever in Guangzhou and stay in this hotel. The rooms are very good, Staff is very good, Services are very good. My room is on 48th floor and you can see the view with a large glass window its awesome. but there is a little problem for vegetarian peoples you will not find any Indian restaurant here you have to travel for the food and for rest of the people its very good hotel the price is also very good not so much higher for a luxury stay. Value for money also.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank saurabh_delhi18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
59 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed October 29, 2012

The hotel is well located, right above a train station, food, supermarkets etc. The hotel is very new, and clean too. it is inside an office/apartment building, so, avoid taking the lift during the peak hours, it will take ages.
The main issue is that the hotel is not fully opened. The restaurant for example, is not finished. I have to ask for directions like 3 times before I get to the restaurant for breakfast.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dtai010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Vertical City Hotel

Property: Vertical City Hotel
Address: Dabiao International Center, No.362 South Jiangnan Avenue, Haizhu District, Guangzhou, China
Location: China > Guangdong > Guangzhou
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #89 of 3,430 Hotels in Guangzhou
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Vertical City Hotel 4.5*
Reservation Options:
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