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“excellent but a bit of room for improvement” 4 of 5 bubbles
Review of Four Seasons Hotel Guangzhou

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Four Seasons Hotel Guangzhou
Ranked #3 of 3,386 Hotels in Guangzhou
Certificate of Excellence
Hong Kong, China
Level Contributor
87 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“excellent but a bit of room for improvement”
4 of 5 bubbles Reviewed December 25, 2013

by many metrics, it is an awesome hotel. the rooms are large and comfortable. the service is a bit off from other Four Seasons. the food is not nearly as good as you read. The club floor is weaker than other Four Seasons properties. Good Location.

  • Stayed December 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Exline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fsguangzhou, Hotel Manager at Four Seasons Hotel Guangzhou, responded to this review, December 29, 2013
Dear Exline,

First of all, thank you very much for being our recent guest and sharing your experience with us.

I was pleased to hear that you rated our hotel as excellent, particularly found our rooms comfortable.

We sincerely apologize for not meeting your expectation in terms of our service and food. It would be great to connect with you via email so that I can personally address your concerns and offer further assistance. Please feel free to email me directly at byron.chong@fourseasons.com.

Again, thank you very much for taking your valued time sharing your candid feedback with us, which will definitely help us become a better hotel. I am looking forward to hearing from you very soon.

Yours sincerely,
Byron Chong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

613 reviews from our community

Traveler rating
    467
    96
    23
    17
    10
See reviews for
52
96
32
340
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (133)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Vietnamese first
  • Any
English first
Guangzhou, China
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed December 25, 2013

Nice view of Guangzhou, spacious chambre and top swimming pool. The view of Guanghzou is excellent. The room is very big.

We also had some drinks in TIan Bar in 99th floor, very nice place.


Will definitely come back.

  • Stayed December 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ken113an201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed December 21, 2013

Superlative room--modern, clean, well designed-- with wonderful view. Excellent lap pool--a great choice for swimmers. Mattress was extremely confortable. Sushi dinner at hotel was terrific. Overall, a 10 out of 10.

  • Stayed December 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jack322
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fsguangzhou, Hotel Manager at Four Seasons Hotel Guangzhou, responded to this review, December 22, 2013
Dear Jack322,

Thank you very much for being our recent guest and sharing your experience with us.

I was very glad to hear that your overall stay was enjoyable and comfortable, especially with our room, pool and sushi dinner at Japanese restaurant.

I look forward to welcoming you back very soon. Till then, my best wishes!

Warmest regards,
Byron Chong
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
43 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 bubbles Reviewed December 21, 2013

Great hotel and an amazing experience. Stayed here on business for 1 week. Rooms sizes are great, gym is large and restaurants are superb. Rooms rates are ok, but you pay top dollar for everything else. The quality of food in the "western" restaurants are as good as any top restaurant in the world. They must have foreign trained or imported chefs. Even the pastries for breakfast are as good as France. You wont get the "real" chinese experience here, but if you want comfort and quality, you can't go wrong at this hotel.

Room Tip: Took a car from Hong Kong. 2 1/2 hours ride on very good roads. Just need to avoid peak times at t...
See more room tips
  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Peripatetic_Pro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fsguangzhou, Hotel Manager at Four Seasons Hotel Guangzhou, responded to this review, December 22, 2013
Dear Peripatetic_Pro,

Thank you for choosing to stay with us during your recent business trip. I am very pleased to know that you enjoyed our room, gym and restaurants, particularly about our western food. I will certainly share your complimentary comments wiht our chef team. We look forward to welcoming you back very soon and will do our best to ensure your future stays are as enjoyable as this one.

Wish you a Merry Christmas and Happy New Year!

Warm regards,
Byron Chong
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zhongshan, China
1 review
5 of 5 bubbles Reviewed December 18, 2013

Excellent hotel, with spectacular view on a fine day. Rooms are well appointed with all you need at your fingertips.

Good dinning and bars to relax in, with friendly and attentive staff waiting to assist you with any assistance they can provide.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
31 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed December 18, 2013

Firstly I was upgraded to an excellent suite on the 92nd level. The rooms and their amentities were outstanding. To me what let the hotel down was the food outlets. I had breakfast in the Cafe Mondo and dinner in Catch. In both restuarants I had to sit at stools. I found this quite uncomfortable. The food in Cafe Mondo was what I would expect in a hotel of this rating. I was disappointed in the food in Catch.

I am not certain if I would stay at the hotel again or not. Its in a great location near many of the landmarks in Guangzhou.

  • Stayed November 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Happytraveller2211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fsguangzhou, Hotel Manager at Four Seasons Hotel Guangzhou, responded to this review, December 19, 2013
Dear Happytraveller2211,

First of all, thank you very much for being our recent guest and sharing your experience with us.

I was pleased to hear that you like our suite and room amenities.

We were truly upset to learn of your dining experience at our Caffe Mondo and Catch, particularly about seating in both restaurants and the food at Catch. We sincerely apologize for all the inconveniences thus have caused to you, and hope this would not stop you from returning to us next time. It would be great to connect with you via email so that I can personally address your concerns and offer further assistance. Please feel free to email me directly at byron.chong@fourseasons.com.

Again, thank you very much for taking your valued time sharing your candid feedback with us, which will definitely help us become a better hotel. I am looking forward to hearing from you very soon.

Yours sincerely,
Byron Chong
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
1 review
3 of 5 bubbles Reviewed December 4, 2013

The hotel was nice, it has clean and cozy room plus an excellent view, you can see the whole city from your room. But unfortunately, the service was poor, the staff was friendly, but it seemed they just say "yes" to your request and didn't work for it, I was asking for mobile charger and I have to call 3 times for it. I was ordered some drinks for me and my colleague and they didn't give it to us until we have to leave and my colleague have to drink his whisky in hurry. We held an event on the ballroom and my colleague and staff have the same opinion, the service was poor. It should be the major concern since they claim as a 5 stars hotel. They should provide the staff training or something to improve their service quality.

  • Stayed November 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank juliar r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel Guangzhou

Property: Four Seasons Hotel Guangzhou
Address: No.5 Zhujiang West Road, Pearl River New City, Tianhe District, Guangzhou 510623, China
Phone Number:
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 3,386 Hotels in Guangzhou
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Four Seasons Hotel Guangzhou 5*
Number of rooms: 344
Reservation Options:
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