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“Lovely property , remote location” 5 of 5 bubbles
Review of Sheraton Grand Guangzhou Huadu Resort

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Sheraton Grand Guangzhou Huadu Resort
Ranked #36 of 3,385 Hotels in Guangzhou
singapore
Level Contributor
61 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Lovely property , remote location”
5 of 5 bubbles Reviewed May 22, 2012

This is a pretty new property and getting a taxi from the airport is extremely tricky. Taxi drivers are reluctant to make a trip here and many claim ignorance .

The hotel layout is wonderfully designed and we were upgraded to a villa but it is not a suite. The living area and the rooms are not separated. However they do have a sitting area and a pavilion outside the room with views of the mountains and the part of the lake.

Service was commendable and everyone we met were pleasant and helpful. No complaints.

  • Stayed May 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank M_Teo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yen c, Online Manager at Sheraton Grand Guangzhou Huadu Resort, responded to this review, January 17, 2013
Sorry for the late respond. Thank you for your kind sharing and we are glad the hotel is up to your expectation. We provide shuttle service between resort and downtown Guangzhou (Sheraton Guangzhou hotel or The Westin Guangzhou). It departs form resort at 09:30am, 02:30pm & 07:00pm and returns at 10:45am, 03:45pm & 08:30pm. CNY50 per person per each way, need to contact Concierge to reserve your seat at least 3 hours in advance. Look forward to welcoming back again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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79 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Any
English first
NJ
Level Contributor
49 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed May 8, 2012

Stayed at this resort a couple of weeks after it opened. The owner of this resort also owns the Four Points Sheraton in the Dongpu District of Guangzhou. Similar to many other newly opened Starwood properties in China, if the property does not have a lounge (or if it is currently closed because it is still being constructed), the breakfast benefit typically provided to SPG Platinum members (prevalent in Greater China at least) is not offered. The resort has high aims for architectural design intent, but to me it seemed a little bit of a mismatch of Eastern / Western designs. To be sure, the rooms are grand with very high ceilings. Unfortunately the areas around the lake (that is not part of the Sheraton) are not properly landscaped/developed, so the residents across the lake have much better views than you have as a guest of the property. We were upgraded to a “villa” (I believe this is a property with a lot of different room and villa types so if you are not happy with your assigned room, ask for something else), which is not exactly a suite, but did have a sizable patio. Many high end finishes are used at this property. The main outdoor pool was quite nice. Transportation to and from the hotel is decidedly tricky, I almost engaged in a fist fight with a cab driver from the airport (the hotel staffs were useless in giving directions over the phone) and the hotel shuttle driver that took us into Guangzhou city proper after check-out was quite clueless, wasting about an hour of our time getting us stuck in needless traffic congestion by going the wrong way. To be sure, do not just tell the cab driver that you are going to “Huadu” when heading to the resort, if anything that was a little bit misleading and you will likely end up on the wrong side of town. After the debacle of getting to the hotel, this was also the only hotel I have stayed at in China where upon arrival (albeit it was late, around midnight), we could not find staff in the lobby/front desk for about five minutes. While the breakfast benefit was not provided, the dim sum at the Chinese restaurant was agreeable, and the venue afforded good views. I am not sure who the intended clientele base would be for this resort in the middle of nowhere, next to a not very well landscaped lake, perhaps rich locals looking for a stay-cation would drive out here in their luxury vehicles.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Rm_1272
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yen c, Online Manager at Sheraton Grand Guangzhou Huadu Resort, responded to this review, January 17, 2013
Thanks for staying in our hotel and sharing your comments with us. Sincere apologies for the service during the time of post-opening. Now we are totally ready for providing the best service to every guest. Look forward to welcoming you back again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gabriola Island, Canada
Level Contributor
48 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 bubbles Reviewed April 29, 2012

We stayed here one night as it was closest to the airport. We called first to see that they had transfer service to and from the airport which they confirmed. After we arrived we found that they have only one or two shuttles per day otherwise you must take a taxi. The taxi are retiscent to come out from the city so the final charge was $55USD for a 15 minute ride. It is a beautifully appointed resort but it lacks any real activities to keep you busy and it has only a small mosquito- infested pond. The food was bland, overpriced and was of meager portion. Definitely would not stay again!

  • Stayed April 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JellybeanCH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yen c, Online Manager at Sheraton Grand Guangzhou Huadu Resort, responded to this review, January 17, 2013
Thanks for staying in our hotel and sharing your comments with us. Sincere apologies for the service during the time of post-opening. Now we are totally ready to provide the best service to every guest. Look forward to welcoming you back again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wuhan
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed April 29, 2012

I stayed at this Sheraton Hotel because it advertised itself as being 15 minutes from the Guangzhou airpor and that transport was available. When I told the staff that my flight would leave at 08:30 the following day they alerted me to the fact that the hotel shuttle doesn't work until later in the day and only at specified times. This meant that they had to arrange a local taxi for me which ended up costing me 340 RMB (about 55 USD) for a 15 minute ride. My advice is not to stay at this hotel unless you have your own transportation.

Room Tip: Find another hotel with better transportation from/to the airport.
See more room tips
  • Stayed April 2012, traveled solo
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Cobra C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yen c, Online Manager at Sheraton Grand Guangzhou Huadu Resort, responded to this review, January 17, 2013
Sorry for the late respond. Thanks for staying in our hotel and sharing your comments with us. Sincere apologies for the transportation. We will take action to solve this problem. Look forward to welcoming you back again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
108 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed April 26, 2012

Firstly the photograph shown is not the Sheraton Huadu resort. That is the Sheraton Guangzhou. (27 April 2012)

However, this hotel is stunning. The design is amongst the very best I have ever seen. The resort is spread out around a lake. Individual villas and beautiful rooms. The hotel in general is spotlessly clean.

I stayed here for 4 nights and pretty much fell in love with the hotel. It has a very nice ambiance. If you need to get away from the city for the weekend or just a few days relaxation, this is the place to come.

Great gym, fantastic kids play room, very friendly staff. The gardens are simply beautiful.
It is a 20/25 minute drive from the airport, so ideal for a stopover.

This hotel's design sets a new standard for hotels not only in China but worldwide.
I very much look forward to coming back very soon.

Room Tip: Ask for a clear view of the lake.
See more room tips
  • Stayed April 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Rich2809
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yen c, Online Manager at Sheraton Grand Guangzhou Huadu Resort, responded to this review, January 17, 2013
Sorry for the late respond. Thanks for staying in our hotel and sharing with us. We are glad the hotel is up to your expectation. Look forward to welcoming back again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alpharetta
Level Contributor
320 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
5 of 5 bubbles Reviewed April 7, 2012

Excellent hotel. One great feature is unlike most hotels in China, the non-smoking rooms are truly non-smoking. Finally fresh air and a good nights sleep. Most hotels the air conditioning just recirculates the smoke from other rooms. Here the layout is more like villas. The room was extremely spacious, maybe because I am a SPG Gold member. Food was tasty, but a bit expensive, but not too extreme for China from what I have experienced. With the spread out design, best to be close to the lobby. Lake view was pretty. The downside is getting around the campus when it rains...like today. The resort is well north of the city, so ii is inconvenient if you plan to go to Guangzhou. It was nice to get away from the crowded polluted cities.

Room Tip: get close to the lobby.
See more room tips
  • Stayed April 2012, traveled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Thom1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yen c, Online Manager at Sheraton Grand Guangzhou Huadu Resort, responded to this review, January 17, 2013
Sorry for the late respond. Thanks for staying in our hotel and sharing with us. We are glad the hotel is up to your expectation. Look forward to welcoming back again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 13, 2012

Stayed here for 1 night, the facilities are very new and the resort itself is very modern. The shuttle bus service and breakfast are quite good. The room is not extremely big but very stylish. I enjoy the free water activities and the meal at the Chinese Restaurant very much. Didn't try the spa/massage as it is too expensive. The service is good and staff are quite helpful and will try to accommodate your needs at their best efforts. Overall it's a 5 star experience and the package booked with Sheraton is a good-value deal.

Room Tip: facing the lake and close to the lobby
See more room tips
  • Stayed February 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Flora C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yen c, Online Manager at Sheraton Grand Guangzhou Huadu Resort, responded to this review, January 17, 2013
Sorry for the late respond. Thanks for staying in our hotel and sharing with us. We are glad the hotel is up to your expectation. There is a privilege package with whicn you can enjoy 135 minutes winter spa treatment in Shine Spa. Look forward to welcoming back again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Grand Guangzhou Huadu Resort

Property: Sheraton Grand Guangzhou Huadu Resort
Address: Sky Villa, Northeast Shanqian Da Dao, Huadu District | Guangzhou, Guangdong, China, Guangzhou 510700, China
Location: China > Guangdong > Guangzhou
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #36 of 3,385 Hotels in Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Grand Guangzhou Huadu Resort 5*
Number of rooms: 98
Reservation Options:
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