I travel a lot in Asia and as a SPG I chose the Westin pazhou for my stay during the canton fair a few months ago. First of all the prices are ridiculous during that fair, obviously due to the demand of international guests attending the fair. However considering the price, and the fact, that the hotel is ran by an international chain, with staff from all over the world, I must say that this was probably the biggest rip off, that I have ever experienced in a Hotel. I determine a hotels quality by considering 2 variables; the price and the service received. Moreover this should be anyone's main considerations to evaluate the hotels quality and this hotel has completely failed to satisfy my needs in service, quality and price-value. But enough of this , lets get in to the details.
I arrived Guangzhou by airport and took a taxi to the hotel, I was impressed by the building, but also a little upset due to the location (in the middle of nowhere) but this I don't see as a negative point because it is probably the hotel with the best access to the canton fair complex and so I don't mind staying far away from attractions. The bell boy greeted me by opening the taxi door and escorted me to the front desk, where a young gentleman checked me in. I received the usual informations about the hotel and got my keys with the directions to my room. Until this point my Westin pazhou experience was amazing, the lobby looked nice and the staff seemed very professional and caring. However when I entered the room, I saw the first thing that pointed me towards the thought, that the material and craftsmanship put in to this building are below any quality that I have ever experienced in hotels. All the wooden furniture is scratched and the drawer where the minibar is located, is about to fall off every time u open it, furthermore the toilet has problems flushing and the telephone in the bathroom hangs by its electric wires. Last but not least, the scale in the bathroom looked like it never got wiped with a towel or even looked at by the cleaning lady's. The only thing that indicates, that this room is located in a 5 star hotel, is the size with 50 square meters, which is larger than any standard room in a 5 star hotel, that i have stayed in so far, but that's it! It doesn't take an expert, to see that the hotel has major construction issues. This leads me to the food quality, the buffet at the western restaurant costs you about 60 dollars, which seems expensive but okay, if the service and the quality of the food is up to 5 star standards. Unfortunately, the Westin pazhou has failed to match the quality with the price again. The section with the cold starters looked ok on the first sight, but a closer look showed, that the creme cheese and the mustard were probably opened a month ago and still in use. The western buffet was equipped with food items, that are far way from something that a western person would eat and every food Item was cold. Also the chef behind the pasta section did not speak a word of English, not even the word "pasta", after 5 min I received a huge portion of pasta, which could easily feed 3 people, but the chef clearly had no idea on how to cook pasta, given the fact, that the pasta looked and felt in my mouth like mashed potatoes ( overcooked). At this point I realized, where this was going with the overall quality of the hotel. After dinner i decided to go to the concierge, to get some informations about the sorroundings of the hotel, but unfortunately the concierge was unable to explain me anything in English, so he ended up giving me a map with some informations. Maybe it was a bad day for me at the Westin pazhou, but everything until this point had been a big disappointment, given the fact that I have spent 500 USD per night. The last big disappointment came from the IT departement, the Internet connection both in the room and lobby were slow and unstable, it made me think of Internet back in the 90s. Seriously I could not even open yahoo news without waiting 5 min and this is unacceptable for a hotel that positions itself towards business guests.
However given all these experiences and issues, that I went through, I must say that this is probably the worst hotel stay that I ever had, considering the price and the value. Furthermore, I could see that the hotel is also ran by overseas staff, probably from Europe and I think these managers should take a good and hard look at their workplace, because it seems that this hotel was planned and is operated by amateurs, that do not understand how a 5 star hotel should be build and managed!
All of the above might sound hard and maybe this is a very individual evaluation from me and maybe I am a very picky guest , because there are many others that seem to be satisfied by the quality of this hotel, but anyone that has a common idea about quality and hotels should know that this hotel is far away from being a 5 star hotel.
- Official Description (provided by the hotel):
- The Westin Pazhou, a landmark hotel situates in Area C of the Canton Fair Complex, embracing views of both the Pearl River and city skyline, and enjoying enviable position of being the only hotel with direct access to the Canton Fair Complex. It only takes you 1 minute to Poly World Trade Center Expo, and 5 minutes to the nearest metro station. Convenient location provides you an effective exhibition experience, and our exclusive services must make your stay a renewal. Moreover, we are the only hotel which provides hotel golf cart shuttles in the exhibition hall. After a busy day, treat yourself in one of the Westin spacious and comfortable guest rooms and suites, eat well in sumptuous dining venues, host your events in extensive and highly flexible event spaces, and nourish yourself in the Westin signature Workout Studio and Westin Heavenly(R) SPA. Every element here is designed for a better you. ... more less
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- Also Known As:
- The Westin Pazhou Guangzhou Hotel Guangzhou