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Reviews (796)
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Reviewed June 12, 2013

maybe i just have been unlucky , but all the hapenings in the time i stay there were enough to decide not stay anymore in that hotel , no service when i arrived at the hotel , nobody helping to bring bags inside, breakfast for 2 days no charge on 3rd day they want money for the same, internet in rooms are not free , IN PUBLIC AREAS IT IS FREE, it means i have to pay for all people just fall into the lobby and use internet!!when i complain , the answer was very simple , it is our company regulation
so no more ! i give also back my spg membership card , i can spend my money in other real 5 star hotels in guangzhou

  • Stayed: May 2013, traveled on business
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1  Thank markus20er
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selina C, Manager at The Westin Pazhou, responded to this reviewResponded June 13, 2013

Dear markus20er,
Thank you very much for choosing The Westin Pazhou. We regret to learn that we have failed in meeting your expectations in some aspects during your stay. From your reviews, we could see that you would feel less confusing if all room benefits were clearly communicated with you at the first beginning, and we were deeply sorry for that. If it is convenient for you, please send us your stay information (check-in name) to westin.pazhou@westin.com or via private message on Trip Advisor, so that we could learn more about your stay and provide you with more personal service. Thank you.

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Reviewed June 11, 2013

this hotel tellss us that china is flying to perfet standards. I choose this hotel in order to be very close to the canton fair lighting exhibition ad I can only say that everything was perfect. The bedrooms are incredibly luxurious and the service is impeccable. Restaurants are just top notch. If I have to find one little spot, I would have to say that the receptionsists could improve their english....

Room Tip: ask for top floors, river view..... it is worth it!
  • Stayed: June 2013, traveled on business
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Thank giorgioeguiomar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selina C, Manager at The Westin Pazhou, responded to this reviewResponded June 13, 2013

Dear giorgioeguiomar,
Thank you for staying in The Westin Pazhou during lighting show. Hope our direct access to Canton Fair Complex has provided you with convenience. We are really glad to know that you've enjoyed your stay. Hospitality industry is developing very fast in China, as an exhibition hotel, we hope to offer personal and instinctive service to our guests from all over world, like all Westin hotels and resorts. We will keep improving our service and hope your next stay with us is more close to perfection, without even a little spot:)

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Reviewed May 17, 2013

We stayed here while at the CIFF show and it was perfect, great staff, very very clean but very quite on an evening which suited us just fine.

Stay in an Executive room and use the executive club on the 40th floor, great free snacks, dim sum and they had a Happy Hour with free beer! great views of the City.

Have booked again for next year.

  • Stayed: March 2013, traveled on business
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Thank offint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selina C, Manager at The Westin Pazhou, responded to this reviewResponded May 19, 2013

Dear offint,
Thank you for staying in The Westin Pazhou during the CIFF show. I hope our superb location has provided you convenience and comfort. And thank you for your nice comments towards the Westin Executive Lounge, which is designed to offer you instinctive service and renewal experience. Sincerely look forward to seeing you next year!

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Reviewed May 11, 2013

I am happy that I selected this hotel while working at the Poly World Expo center during the Coil Winding Expo. The rooms in the hotel are some of the best I have stayed during my last 10 years traveling in China. I stay about 50 nights in China per year. Good room supplies and 4 new bottled waters every day.
TV channel selection was good. International, news, sports, and National Geographic, HBO, etc.

If you can get a long term special, the price of 732 RMB can included free WIFI and buffet breakfast. It is a great deal.
the food is not great, but not bad either.
The lobby bar is not so great. Less than special. Just a few sofas and chairs near a counter in the lobby. It is very pricey to have a drink or a coffee. Normal decaff coffee 55 RMB a double Vodka, 125 RMB. If you try the nice Japanese Teppanyake on the 42 floor, you will find the set menu around 600 RMB per person and that is too expensive for my taste.

The elevators are fast and comfortable. The cleaning staff is very friendly and very helpful.

Stayed: May 2013
Thank Ricky S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selina C, Manager at The Westin Pazhou, responded to this reviewResponded May 12, 2013

Dear Ricky S,
Thank you for staying with us during your business trip. We are ideally located in the Canton Fair Complex Area C, so it will only take you a few minutes to walk to the Poly World Expo. It is glad to learn that you’ve described our hotel room as “one of the best in China”. Also, we have been working to provide more diverse food promotions to our honored guests. Hopefully you could find more exciting dining choices at hotel during your next stay. Sincerely look forward to seeing you soon!

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Reviewed May 10, 2013

Stayed at this property during 3rd phase and very pleased. Hotel is connected to the fair complex with easy access. Rooms are very spacious and the bathroom nicely oversized which is a nice bonus. We also very much enjoyed the executive lounge with great views of the fair complex and river area. Service is also top notch from the front desk as well as the executive lounge. We make an annual trip to the Canton Fair and will now make this our hotel of choice in Guangzhou.
Thanks Westin Pazhou!

  • Stayed: May 2013, traveled on business
    • Value
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Thank khaden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selina C, Manager at The Westin Pazhou, responded to this reviewResponded May 12, 2013

Dear khaden,
Thank you for staying with us during the Canton Fair. We are glad to learn that you have enjoyed your stay. It is a true encouragement to know that you would make us as your hotel of choice in Guangzhou. We sincerely look forward to welcoming you back and offering you more renewal experience during your next Canton Fair trip. Thank you!

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