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“A very good option for Guangzhou Fair Complex”
Review of The Westin Pazhou

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The Westin Pazhou
Ranked #4 of 3,462 Hotels in Guangzhou
Certificate of Excellence
Athens, Greece
Level 5 Contributor
60 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“A very good option for Guangzhou Fair Complex”
Reviewed June 13, 2013

Practically inside the Fair Complex,this property is the right place to stay if you have business in the fair.
If you are in Guangzhou for any other reason you have better options .
Rooms are correct without any thing special.staff helpful and friendly.
All rooms have views ,some towards the river better,but who care in a business trip...
Chinese restaurant is ok,Japanese ought to be better.
Lounge is fine with excellent service

Room Tip: Corner high floor towards Canton Tower and river
See more room tips
  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PLSPG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selina C, Manager at The Westin Pazhou, responded to this review, June 16, 2013
Dear PLSPG,
Thank you for staying in The Westin Pazhou and sharing your reviews. We are glad to know our location has provided you convenience for your business trip. Hope you could experience more personal and instinctive service at our hotel during your next visit. See you soon.
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572 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Vienna, Austria
Level 6 Contributor
96 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed June 12, 2013

maybe i just have been unlucky , but all the hapenings in the time i stay there were enough to decide not stay anymore in that hotel , no service when i arrived at the hotel , nobody helping to bring bags inside, breakfast for 2 days no charge on 3rd day they want money for the same, internet in rooms are not free , IN PUBLIC AREAS IT IS FREE, it means i have to pay for all people just fall into the lobby and use internet!!when i complain , the answer was very simple , it is our company regulation
so no more ! i give also back my spg membership card , i can spend my money in other real 5 star hotels in guangzhou

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank markus20er
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selina C, Manager at The Westin Pazhou, responded to this review, June 13, 2013
Dear markus20er,
Thank you very much for choosing The Westin Pazhou. We regret to learn that we have failed in meeting your expectations in some aspects during your stay. From your reviews, we could see that you would feel less confusing if all room benefits were clearly communicated with you at the first beginning, and we were deeply sorry for that. If it is convenient for you, please send us your stay information (check-in name) to westin.pazhou@westin.com or via private message on Trip Advisor, so that we could learn more about your stay and provide you with more personal service. Thank you.
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Verona, Italy
Level 6 Contributor
198 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed June 11, 2013

this hotel tellss us that china is flying to perfet standards. I choose this hotel in order to be very close to the canton fair lighting exhibition ad I can only say that everything was perfect. The bedrooms are incredibly luxurious and the service is impeccable. Restaurants are just top notch. If I have to find one little spot, I would have to say that the receptionsists could improve their english....

Room Tip: ask for top floors, river view..... it is worth it!
See more room tips
  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank giorgioeguiomar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selina C, Manager at The Westin Pazhou, responded to this review, June 13, 2013
Dear giorgioeguiomar,
Thank you for staying in The Westin Pazhou during lighting show. Hope our direct access to Canton Fair Complex has provided you with convenience. We are really glad to know that you've enjoyed your stay. Hospitality industry is developing very fast in China, as an exhibition hotel, we hope to offer personal and instinctive service to our guests from all over world, like all Westin hotels and resorts. We will keep improving our service and hope your next stay with us is more close to perfection, without even a little spot:)
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Leeds, United Kingdom
Level 5 Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed May 17, 2013

We stayed here while at the CIFF show and it was perfect, great staff, very very clean but very quite on an evening which suited us just fine.

Stay in an Executive room and use the executive club on the 40th floor, great free snacks, dim sum and they had a Happy Hour with free beer! great views of the City.

Have booked again for next year.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank offint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selina C, Manager at The Westin Pazhou, responded to this review, May 19, 2013
Dear offint,
Thank you for staying in The Westin Pazhou during the CIFF show. I hope our superb location has provided you convenience and comfort. And thank you for your nice comments towards the Westin Executive Lounge, which is designed to offer you instinctive service and renewal experience. Sincerely look forward to seeing you next year!
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Minster, Ohio
Level 6 Contributor
228 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed May 11, 2013 via mobile

I am happy that I selected this hotel while working at the Poly World Expo center during the Coil Winding Expo. The rooms in the hotel are some of the best I have stayed during my last 10 years traveling in China. I stay about 50 nights in China per year. Good room supplies and 4 new bottled waters every day.
TV channel selection was good. International, news, sports, and National Geographic, HBO, etc.

If you can get a long term special, the price of 732 RMB can included free WIFI and buffet breakfast. It is a great deal.
the food is not great, but not bad either.
The lobby bar is not so great. Less than special. Just a few sofas and chairs near a counter in the lobby. It is very pricey to have a drink or a coffee. Normal decaff coffee 55 RMB a double Vodka, 125 RMB. If you try the nice Japanese Teppanyake on the 42 floor, you will find the set menu around 600 RMB per person and that is too expensive for my taste.

The elevators are fast and comfortable. The cleaning staff is very friendly and very helpful.

Stayed May 2013
Helpful?
Thank Ricky S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selina C, Manager at The Westin Pazhou, responded to this review, May 12, 2013
Dear Ricky S,
Thank you for staying with us during your business trip. We are ideally located in the Canton Fair Complex Area C, so it will only take you a few minutes to walk to the Poly World Expo. It is glad to learn that you’ve described our hotel room as “one of the best in China”. Also, we have been working to provide more diverse food promotions to our honored guests. Hopefully you could find more exciting dining choices at hotel during your next stay. Sincerely look forward to seeing you soon!
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Florence, Alabama
Level 4 Contributor
40 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 10, 2013

Stayed at this property during 3rd phase and very pleased. Hotel is connected to the fair complex with easy access. Rooms are very spacious and the bathroom nicely oversized which is a nice bonus. We also very much enjoyed the executive lounge with great views of the fair complex and river area. Service is also top notch from the front desk as well as the executive lounge. We make an annual trip to the Canton Fair and will now make this our hotel of choice in Guangzhou.
Thanks Westin Pazhou!

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank khaden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selina C, Manager at The Westin Pazhou, responded to this review, May 12, 2013
Dear khaden,
Thank you for staying with us during the Canton Fair. We are glad to learn that you have enjoyed your stay. It is a true encouragement to know that you would make us as your hotel of choice in Guangzhou. We sincerely look forward to welcoming you back and offering you more renewal experience during your next Canton Fair trip. Thank you!
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 9, 2013

The food is terrible not to mention expensive even for western standards. The executive lounge has nothing to offer. The Internet is slower than any underdeveloped country. In comparison to the Shereton the Shereton is greater on all levels than this overrated excuse for a hotel!!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Freedom888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selina C, Manager at The Westin Pazhou, responded to this review, May 12, 2013
Dear guest,
Thank you very much for staying with us on your recent visit to Guangzhou. It is regrettable that your stay with us did not meet your expectations. We will soon contact you via message on Trip Advisor in order to learn more about your stay details. Your kind feedback will be important for us to continuously offer the best service and products to you and all of our honored guests. We sincerely apologize for the inconvenience during your stay again. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Pazhou

Property: The Westin Pazhou
Address: No.681 Fengpu Middle Road, Haizhu District | Area C, Canton Fair Complex, Guangzhou 510335, China
Phone Number:
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Guangzhou
#4 Luxury Hotel in Guangzhou
#17 Business Hotel in Guangzhou
#54 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Pazhou 5*
Number of rooms: 325
Official Description (provided by the hotel):
The Westin Pazhou, a landmark hotel situates in Area C of the Canton Fair Complex, embracing views of both the Pearl River and city skyline, and enjoying enviable position of being the only hotel with direct access to the Canton Fair Complex. It only takes you 1 minute to Poly World Trade Center Expo, and 5 minutes to the nearest metro station. Convenient location provides you an effective exhibition experience, and our exclusive services must make your stay a renewal. Moreover, we are the only hotel which provides hotel golf cart shuttles in the exhibition hall. After a busy day, treat yourself in one of the Westin spacious and comfortable guest rooms and suites, eat well in sumptuous dining venues, host your events in extensive and highly flexible event spaces, and nourish yourself in the Westin signature Workout Studio and Westin Heavenly(R) SPA. Every element here is designed for a better you. ... more   less 
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Also Known As:
The Westin Pazhou Guangzhou Hotel Guangzhou

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