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Reviewed May 5, 2013

For location, comfort and convenience the Westin Pazhou is THE hotel to stay at during Canton Fair. We stayed 2 nights and it actually made our experience here much more enjoyable - not having to queue for taxis/ shuttle buses was such a relief. The hotel and rooms are tastefully decorated and the Pazhou is definitely one of the better Westin Hotels we've stayed at.

The greatest attribute of the hotel is their staff.

Most of them spoke perfect English, were friendly and accommodating and made you feel welcome. You got the feeling that 'nothing was too much trouble'. I just wish all hotels were like this. We must point one exceptional example of this - when we were leaving at 8pm, there was still a massive taxi queue outside. It was also raining heavily and there were no hotel cars available. (We were a bit concerned that we may miss our flight at this stage).

So 2 reception staff members escorted us to the back entrance where we were told to wait whilst one member went out in the rain to hail down a taxi from the roadside somewhere. About 5 minutes later, he arrived with the taxi and we subsequently made it to the airport in plenty of time. We were so impressed by the service. One thing I should mention is that we feel that there should be a dedicated taxi line in the hotel lobby for hotel guests only. Alot of the people from Canton Fair come to the lobby entrance to get taxis and priority really should be given to hotel guests.

As Platinum SPG Member, we had access to the Club Lounge and were impressed by the food & drink offerings, particularly in the evenings. It was a great way to unwind after a full day's work and meet with colleagues. We pretty much ate at the hotel the whole time we were there and we found the food to be very good standard (if not a wee bit pricey).

At Five Zen5es Chinese Restaurant (excellent Chinese food), we ordered a bottle of white wine but was dismayed to find that it was not cold. We had to send this back and were told that there was nothing cold. I am not sure if there were refrigeration problems but this is unacceptable for an International 5 Star Hotel to not have chilled white wine.

We also tried out the pool and spa however, just be careful of the floors, especially walking up to the pool. Even though there were signs indicating slippery floors, it is really slippery bordering on dangerous. The men's locker room walkway was also slippery - at no stage during our time there, had anyone mopped up the puddles of water in the walkway areas.

Apart from the above minor issues, it was a great stay overall and we will definitely be back here again next year.

  • Stayed: April 2013, traveled on business
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Thank Mister7Star
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selina C, Manager at The Westin Pazhou, responded to this reviewResponded May 5, 2013

Dear Mister7Star,
Thank you for taking time to review The Westin Pazhou in details. We are glad to learn that you’ve enjoyed your stay during Canton Fair. It is good to know that our staffs have been helpful. Your recognition will be a great encouragement for us and motivates us to offer more instinctive services. Specials thanks for your suggestions regarding the pool and chilled white wine. We will look into these issues and improve accordingly. We sincerely look forward to your next visit!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 4, 2013

If you have to attend Canton fair, this place is perfect. The hotel is directly attached by a bridge to Canton Fair Complex. You will save time and have some advantages as golf karts.
Tlaking about hotel facilities: large and elegant room. Nice shower and bath tube. Very efficient staff. The breakfast is very good. Japanese restaurant on the top floor is amazing.

  • Stayed: May 2013, traveled on business
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Thank chmcsouza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selina C, Manager at The Westin Pazhou, responded to this reviewResponded May 5, 2013

Dear chmcsouza,
Thank you for staying with The Westin Pazhou and sharing your experience. We are glad to know that our direct access to Canton Fair and the shuttle golf cart inside the exhibition center have provided you with convenience and comfort. We sincerely look forward to your next visit!

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Reviewed April 28, 2013

Main draw of this hotel is the Canton Fair. As many say in their reviews there is nothing to do in the area, but you can easily take a cab to anywhere, and there is a metro station within walking distance. The quality of the hotel is superb. The cleanliness and overall service are really excellent. The morning breakfast included with Executive rooms is fantastic.

Room Tip: Viewing the river is nice, but during the rainy season visibility is so poor it doesn't matter much.
  • Stayed: April 2013, traveled on business
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Thank PDorito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selina C, Manager at The Westin Pazhou, responded to this reviewResponded May 1, 2013

Dear PDorito:

Thank you for taking time to share your experience with us, and we are glad to know that you’ve described our service as “excellent”. Your recognition and praises will be a great encouragement for us and hopefully our hotel could always bring renewal to you. As you mentioned, The Westin Pazhou offers direct access to Canton Fair Complex and is near the metro station, which will provide great convenience to our valuable guests. Sincerely look forward to welcoming you back again!

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Reviewed April 28, 2013

Very convenient to Canton Fair, short skywalk over. Breakfast buffet has everything you could want. Staff is very friendly and helpful. Has a kiosk to exchange currency right in the lobby and an ATM in building. Rooms large with roomy bathroom.

Stayed: March 2013, traveled on business
Thank BooksNSun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selina C, Manager at The Westin Pazhou, responded to this reviewResponded May 1, 2013

Dear BooksNSun:

Thank you for taking time to review The Westin Pazhou. Our landmark hotel locates in the world renowned Canton Fair Complex, embracing views of both the Pearl River and city skyline. We are glad to know that you’ve enjoyed the stay. We sincerely look forward to seeing you again soon in the future!

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Reviewed April 28, 2013

This is a great hotel for attending the trade shows in Guangzhou. The rooms are clean and well appointed as well as being in good repair. I was on an upper floor so the view was good. The beds are comfortable. The breakfast buffet was excellent with many options to choose from with a very attentive staff. The Lounge in the evening was also very good with good food and beverage. One drawback is that it is very isolated from the rest of the city and cabs were in short supply. The lobby although attractive was not comfortable with little seating. The staff was helpful and friendly. Overall it was an exceptional experience to stay here while working the trade shows.

  • Stayed: April 2013, traveled on business
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Thank designman6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selina C, Manager at The Westin Pazhou, responded to this reviewResponded May 1, 2013

Dear designman6:

Thank you very much for your kind words and recognition. It’s glad to know you’ve enjoyed your stay at The Westin Pazhou during Canton Fair, especially our instinctive service in Westin Executive Lounge. Your kind compliments towards our staffs would be a great encouragement and inspire us to continually deliver personal service to guests. We will look into the transportation issue you mentioned and provide you with more convenience when you are here to attend fairs next time. We sincerely look forward to seeing upon your next visit to Guangzhou.

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