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“Excellent for an Expo travel” 4 of 5 stars
Review of The Westin Pazhou

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The Westin Pazhou
Ranked #13 of 3,048 Hotels in Guangzhou
Certificate of Excellence
Mexico City, Mexico
Level Contributor
692 reviews
137 hotel reviews
common_n_hotel_reviews_1bd8 248 helpful votes
“Excellent for an Expo travel”
4 of 5 stars Reviewed November 18, 2012 via mobile

Pros: this hotel achieves to have all the Westin amenities, standards and things that make me choose a Westin: 24 hrs. gym, excellent toiletries, flavored water in the lobby, affordable luxury, and a decent service. The free breakfast is good enough for a short stay (easily to get tired). If you are visiting any Expo nearby this place rocks.

Cons: I'm a bit disappointed with some aspects of the service, during check out they wanted to charge me thus if mini-bar that didn't take, also at evening the cleaning staff is loudy outside the rooms. The wifi is terrible, no matter if its free but should work properly. Please be aware that you will be next to the Expos but far far away from Guangzhou.

In sum, I'll stay again here, they only need to fix minor issues.

  • Stayed November 2012
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank draghignazzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selina C, Manager at The Westin Pazhou, responded to this review, November 19, 2012
Dear draghignazzo,
Thank you very much for taking time to review The Westin Pazhou. As you mentioned, The Westin Pazhou enjoys direct access to Canton Fair Complex and it will be a perfect choice for guests coming for expos. At the same time, your suggestions are highly appreciated. We would love to learn guests’ expectation in order to improve our service constantly. We sincerely look forward to your next stay and making it a complete renewal. ¡Gracias!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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240 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
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English first
Los Angeles, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 1, 2012

I have stayed in this hotel for one weekend and found it is fabulous. the rooms are nice and clean. staffs are friendly and knowledgable. the major lobby looks grand. however just that the bathroom is not as big as I thought. overall a good stay

  • Stayed October 2012
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Davis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed October 30, 2012

As our readers have come to learn we are direct and to the truth. Westin Pazhou is a top rated hotel in our book! The team, rooms, club lounge, and management are amazing and go out of the way to make you feel at home. We highly suggest this hotel while in Guangzhou.....

Room Tip: The Taste Food is rather tasty...
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Warren K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selina C, Manager at The Westin Pazhou, responded to this review, October 31, 2012
Dear Warren K,
It is truly glad to know you enjoyed your stay at The Westin Pazhou. It brings inexpressible delight to all our hotel staff when you mentioned our hotel as your home in Guangzhou. It is our pleasure to constantly offer personal and instinctive service to you and all our valuable guests. We sincerely look forward to seeing you again the next time when you’re in Guangzhou.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Canada
Level Contributor
74 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed October 23, 2012 via mobile

The Westin has definitely improved and is ready for clients attending the Fair. The rooms are very business friendly and comfortable, and the FB has really picked up it's game.
Sitting in the main floor reataurant eating a la carte and the food and service were great.
Definitely the place to stay while at any show at the Pazhou Fair.

Stayed October 2012
Helpful?
Thank Ian T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selina C, Manager at The Westin Pazhou, responded to this review, October 24, 2012
Dear Ian T ,
Thank you for all your kind words and recognition towards The Westin Pazhou. As the only hotel with direct access to the Canton Fair Complex, we try to improve our service in every aspect and provide more renewal experience to our valuable guests, especially business travelers. And your kind feedback has always been a great encouragement for us. We sincerely look forward to your next stay with us soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guangzhou, China
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 18, 2012

We visited the Canton Fair this week and stayed at this hotel for the first time. Our travel plans changed and we enlisted the help of Connie Pan in the Executive Lounge to change our reservations and other hotel bookings. Although it was a very detailed and arduous task to sort things out, she did it with a smile and very efficiently.
Many thanks for taking the stress out of our day. Great work....great lady!

  • Stayed October 2012, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Douglas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selina C, Manager at The Westin Pazhou, responded to this review, October 22, 2012
Dear Douglas B,
Thank you for staying with us during Canton Fair. The Westin Pazhou enjoys the enviable position of being the only hotel with direct access to the Canton Fair Complex. We hope this could offer you great convenience and help you work well. It’s glad to know our Westin Executive Club Lounge has been helpful during your stay. Your kind words will be a great encouragement for us. Looking forward to your next stay with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kuurne
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed September 7, 2012

This hotel has the best location, linked to the Pazhou Complex in Guangzhou, ideal when you are visiting trade fairs. Wouldn't recommend this hotel for tourists.
Stayed in a Premium Room on the 36th floor, room 3615, ideal room with superb view on the river and the skyline with access to the executive floor on the 40th floor.
Executive lounge is among the best I have experienced in a Westin Hotel - friendly staff, great drinks and fingerfood. I can also recommend the buffet, all day restaurant -great seafood, oysters, crablegs, and price is very reasonable
Good spa - prices for airport pickup are very expensive. Just dissapointed that they charged me a half day room because I checked in at 10.15 AM after a night flight - never experienced this in a Westin Hotel as a Gold SPG Member. Check in is only as from 3:00 pm which is late for a business hotel - they should be more adaptable to the business traveler.On the other hand, they gave me a late check out till 6:30 pm. Nevertheless, I don't find it a good commercial decision - if valued members are checking in earlier and the hotel has not a high occupancy, than what one should do to make a customer happy.

Room Tip: Higher floor - very quit, superb view, - room 3615
See more room tips
  • Stayed September 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank busybiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selina C, Manager at The Westin Pazhou, responded to this review, September 9, 2012
Dear busybiss,
Thank you for taking time to share your Westin experience with us. The Westin Pazhou enjoys direct access to Canton Fair Complex and it will be a perfect choice for trade fair attendees as you mentioned. We are glad to know you enjoy the city skyline room view, executive lounge service and fresh food in Seasonal Tastes. And also, your recommendation is highly appreciated and it will be very helpful as we improve guests experience for business travelers. We sincerely look forward to your next stay with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guangzhou, China
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed August 5, 2012

We are Guangzhou residents,under normal circumstances,we won't spend the nights at any hotels in Guangzhou.My hubby won the free night coupon of this hotel at his company's annual party,so I had a chance to spend 2 nights at this hotel with my hubby for Valentine’s Day.

It's a perfect location for trade fair visitors because it is in the area C of Guangzhou International Convention & Exhibition Center.If you come to Guangzhou for travel,it is absolutely not the right place.It is near the Pazhou MTR Station,but very far away from downtown,so it still takes a long time to arrive downtown by metro.There is a few people in the street when there is no trade fair,especially in the evening.Actaully it is in the middle of nowhere for the traveller.

The coupon offered two free Renewal Suite nights.The Renewal Suite is very large,clean and nice.There is an Osim foot massager in the suite,it's great,we love it!The L’Occitane Bathroom Amenities are provided in the suite.The Heavenly Bed is comfortable.View from suite is nice.Unfortunately,the capsule coffee machine of our suite was not working!

Service was good but not impressive.

Executive Club Lounge was great,the selection of Club Lounge's breakfast buffet was less than the hotel's restaurant,most of food were tasty.In particular,it provided dim sum,love it!The happy hour provided the food and drink(including alcohol and non-alcohol).

Overall,it is highly recommended for the trade fair visitors,but not recommended for the travellers.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Penelope L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Pazhou

Property: The Westin Pazhou
Address: NO. 681 Fengpu Middle Road | Area C, Canton Fair Complex, Guangzhou 510335, China
Phone Number:
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Spa Hotel in Guangzhou
#13 Luxury Hotel in Guangzhou
#17 Business Hotel in Guangzhou
#70 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Pazhou 5*
Number of rooms: 325
Official Description (provided by the hotel):
The Westin Pazhou, a landmark hotel situates in the Canton Fair Complex, embracing views of both the Pearl River and city skyline, and enjoying enviable position of being the only hotel with direct access to the Canton Fair Complex. It only takes you 5 minutes to the nearest metro station. Convenient location provides you an effective exhibition experience, and our exclusive services must make your stay a renewal. Moreover, we are the only hotel which provides hotel golf cart shuttles in the exhibition hall. After a busy day, treat yourself in one of the Westin spacious and comfortable guest rooms and suites, eat well in sumptuous dining venues, host your events in extensive and highly flexible event spaces, and nourish yourself in the Westin signature Workout Studio and Westin Heavenly® SPA. Every element here is designed for a better you. ... more   less 
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Also Known As:
The Westin Pazhou Guangzhou Hotel Guangzhou

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