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“Easy to stay with deep sleep after your tired day on Business in GZ”

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Hilton Guangzhou Tianhe
Ranked #18 of 3,408 Hotels in Guangzhou
Certificate of Excellence
Bangkok, Thailand
1 review
“Easy to stay with deep sleep after your tired day on Business in GZ”
Reviewed March 16, 2014

Clean and Quiet in the room. Include with refreshment after take a bath. You can have a relax time. in the bed for whole night without any interrupt and concerned for your deep sleep. In the morning, you will wake up with a full power to all adventures in the Big city like GZ, for the traffic,cars, horn and challenging meeting.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Ballang S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Guangzho... T, General Manager at Hilton Guangzhou Tianhe, responded to this review, March 17, 2014
Just wanted to thank you for your recent stay here at Hilton Guangzhou Tianhe! So glad you were able to experience our authentic Hilton hospitality. I am pleased to hear you enjoy your sleep during your stay, We look forward to seeing you soon.

Hilton Guangzhou Tianhe General Manager Grace Lau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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751 reviews from our community

Traveler rating
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    75
    21
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
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  • Swedish first
  • Turkish first
  • Any
English first
San Francisco, California
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed March 13, 2014

The room was spacious, relatively clean. Its restaurants were reasonably priced and affordable with pretty good food, while typically this kind of high end hotels tend to overcharge. The services were also good or excellent.

On the negative side, the hotel location was so so. I could not find any reasonable local restaurants nearby. Maybe this is reason why the hotel offers reasonable priced food at its restaurants. I thouhgt that the room was a little too dark even when I turn all the lights in the room. Also, Internet is not free (Wi-Fi or Wireline access).

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jyl1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Guangzho... T, General Manager at Hilton Guangzhou Tianhe, responded to this review, March 17, 2014
Thank you for your review. I am pleased to hear you enjoyed your stay. We apologize for the lighting problem in the bathroom and have reported your concerns to our maintenance team. We will be sure to address the issues with the room amenities and hope you will consider giving us a second chance if you return to the area. All of us at Hilton are passionate about hospitality and we hope to see you again soon.

Hilton Guangzhou Tianhe General Manager Grace Lau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fukuoka, Japan
1 review
Reviewed February 28, 2014

Well trained and smart staffs there overall as a famous Hilton brand hotel of the name but little bit disapointed that no one sent me to my room after check in. The bed was exelet to sleep well. When I misunderstood to take a train ticket to Hong Kong but they were very kind to play it cool.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Naoko M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Guangzho... T, General Manager at Hilton Guangzhou Tianhe, responded to this review, March 4, 2014
Thanks for your kind comments about your recent stay with us. Hope to see you return again soon. Safe travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
China
Level Contributor
75 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed February 27, 2014

The Hilton Tianhe is a really great luxury five star hotel. Compared to the other luxury five star hotels in Guangzhou, it distinguishes itself in three areas. First, it's well located, a leisurely ten-minute walk to the East Rail Station. Secondly, the food is very good. Third, it's the only international luxury five star hotel you can get very very very cheap rates on from online booking websites (under 100 USD if you look), especially the local chinese sites like qunar and elong. Highly recommend this hotel.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HandOfGuido
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Guangzho... T, General Manager at Hilton Guangzhou Tianhe, responded to this review, March 4, 2014
Just wanted to thank you for your recent stay here at Hilton Guangzhou Tianhe! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon.

Hilton Guangzhou Tianhe General Manager Grace Lau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunshine Coast, Australia
Level Contributor
277 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 200 helpful votes
Reviewed February 26, 2014

For a travelling businessman thee is no second choice. Pay the money and upgrade to use the lounge and life becomes easy. The lounge staff have been trained to assit you in any way, train tickets, transfers and any additional item you need to make doing business easy. I complement the food and beverage director I can see the effort that has gone into making the staff deliver to customer requiremnets

Room Tip: Upgrade to the executive lounge, you will not regret it
See more room tips
  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Australia1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Guangzho... T, General Manager at Hilton Guangzhou Tianhe, responded to this review, March 4, 2014
Just wanted to thank you for your recent stay here at Hilton Guangzhou Tianhe! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon.

Hilton Guangzhou Tianhe General Manager Grace Lau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sendai, Japan
1 review
Reviewed February 23, 2014

The service in the hotel was really good. However....cannot imagine a 5 star hotel even does not has bathtub. Also, the bath room was really dark that one cannot makeup properly. The internet charges 60 rmb per day.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Guan Qiao L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Guangzho... T, General Manager at Hilton Guangzhou Tianhe, responded to this review, March 4, 2014
We are sorry we were unable to provide you with the quality of amenities and service you expect from Hilton. We apologize for the lighting problem in the bathroom and have reported your concerns to our maintenance team. We will be sure to address the issues with the room amenities and hope you will consider giving us a second chance if you return to the area.

Hilton Guangzhou Tianhe General Manager Grace Lau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
87 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed February 22, 2014 via mobile

Checked in this morning 22nd Feb at 10 am. Receptionist was very helpful and allowed early check-in.
If you are planning for Shenzhen via high speed train Guangzhou East Station this hotel is within 8 min walk. Walking to Metro Linhe is about the same time. From there you can exit at Tiyu West for shopping mall like TinHe.
Comparing to Sofitel Guangzhou
No room wifi
Room smaller and ambience isnt right
Entrance not as grand


Stayed February 2014, traveled on business
Helpful?
Thank HK P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Guangzho... T, General Manager at Hilton Guangzhou Tianhe, responded to this review, March 4, 2014
Thank you for your review. I am pleased to hear you enjoyed your stay and will let our team know that they helped you have a great stay with us. All of us at Hilton are passionate about hospitality and we hope to see you again soon.

Hilton Guangzhou Tianhe General Manager Grace Lau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Guangzhou Tianhe

Property: Hilton Guangzhou Tianhe
Address: No.215 Linhe Xiheng Road, Tianhe, Guangzhou 510500, China
Phone Number:
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Guangzhou
#9 Business Hotel in Guangzhou
#15 Spa Hotel in Guangzhou
#18 Luxury Hotel in Guangzhou
#18 Romantic Hotel in Guangzhou
#56 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Guangzhou Tianhe 5*
Number of rooms: 498
Official Description (provided by the hotel):
Conveniently located in Guangzhou’s central business district, Hilton Guangzhou Tianhe is just 40 minutes by road from Baiyun International Airport and a few minutes away from a transport hub that provides a 20-minute Metro ride to the airport, speedy train and bus links to Shenzhen and Hong Kong. The 498 spacious guestrooms and suites offer the very latest amenities and comforts designed to make your stay carefree and relaxing. Each room is tastefully decorated in contemporary design, while floor-to-ceiling windows provide unrivalled views of the city’s skyline. Wireless internet access, high definition TV and DVD player round out the Hilton vision of giving guests innovative retreats that embrace a sense of well-being ... more   less 
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Also Known As:
Hilton Guangzhou Tianhe Hotel Guangzhou

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