I visited this hotel again during the Mid autumn moon festival from September 19-21. I could tell that the hotel updated some of its designs such as in the lobby and it was a pleasant surprise to me as it shows the hotel cares in maintaining its look even though it was constructed not too long ago. The amenities in the bathroom have been downgraded. Although I didn't care much for it, the downgrade was significant to my girlfriend.
The main reason why I'm taking a star off is the lack of Cantonese speaking staff at the front desk. Last time I was here 9 months ago most of the staff at the front desk were able to speak and understand Cantonese. This time, almost all of front desk staff I encountered could not speak Cantonese. I was still able to communicate with them because I can speak Mandarin. I don't begrudge the fact that the staff were not from Guangdong and thus not able to speak Cantonese. I begrudge the fact that management didn't do more to train the staff to learn Cantonese. When I am in Guangzhou, I expect to be able to use Cantonese in a 5 star hotel especially one like the Hilton.
Besides that, I still had a very nice stay at the hotel. The service was prompt and friendly. At check in, the staff brought us free tea and wet towels which was a relief. The concierge was also able to recommend new restaurants, from cheap to expensive, both types which I tried and found to be truly delicious, which I really appreciate.
- Official Description (provided by the hotel):
- Conveniently located in Guangzhou’s central business district, Hilton Guangzhou Tianhe is just 40 minutes by road from Baiyun International Airport and a few minutes away from a transport hub that provides a 20-minute Metro ride to the airport, speedy train and bus links to Shenzhen and Hong Kong. The 498 spacious guestrooms and suites offer the very latest amenities and comforts designed to make your stay carefree and relaxing. Each room is tastefully decorated in contemporary design, while floor-to-ceiling windows provide unrivalled views of the city’s skyline. Wireless internet access, high definition TV and DVD player round out the Hilton vision of giving guests innovative retreats that embrace a sense of well-being ... more less
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- Also Known As:
- Hilton Guangzhou Tianhe Hotel Guangzhou