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“A solid Hilton experience”

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Hilton Guangzhou Tianhe
Ranked #18 of 3,462 Hotels in Guangzhou
Certificate of Excellence
Shanghai
Level 6 Contributor
324 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 201 helpful votes
“A solid Hilton experience”
Reviewed September 7, 2013

I stayed here for a few nights on business and would recommend this hotel for anyone who needs an oasis away from the dirt and humidity of Guangzhou. The rooms were clean and spacious and looked like your typical four or five star room in a global hotel in China. The staff was super friendly and very responsive to any request. The own thing that surprised me was that the level of English spoken by anyone not at the front desk was quite rudimentary. I would have expected it to be at the same level as in other tier 1 cities like Shanghai or Beijing. But this was not a big deal for me. The breakfast served was excellent.

The entire atmosphere in the hotel exuded luxury and comfort. The lobby lounge where I had several coffees was very grand with tall ceilings. The rooms themselves were nicely appointed. The only issue th the rooms is that they had insufficient lighting. Even when all the lights were on, it felt like the lighting in a romantic restaurant, dark and subdued. The switches were very confusing -- both sides of the bed contained different controls. So there was.a lot of trial and error. And is normal with American hotels, some switches can only be locally controlled as in having to walk to the lamp and physically switch it on, as if it were still an oil lamp. The reading lamp in the corner of the room could only be switched on by moving the couch and stepping behind it.

Finally, while this was not the fault of the hotel, it seems that Hilton deleted my HIlton membership number. The front desk was very good about it and immediately issued a different card with a new number. But on earth happened to all my points. Not cool.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DHWShanghai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Guangzho... T, General Manager at Hilton Guangzhou Tianhe, responded to this review, September 12, 2013
Just wanted to thank you for your recent stay here at Hilton Guangzhou Tianhe! So glad you were able to experience our authentic Hilton hospitality.The problems you mentioned have been addressed. Thank you for your review. We look forward to seeing you soon.

Hilton Guangzhou Tianhe General Manager Grace Lau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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783 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Hillerød, Frederiksborg, Denmark
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 5, 2013

I've now been staying at the Hilton Guangzhou Tianhe for 10 nights with 8 more to go, and so far the stay has been excellent. Room is large, nice and clean, service is excellent and friendly - in particular in the executive lounge, where the staff quickly remembered my habits and looked after me very, very well.
I spend many night on hotels around the world every year and wish that the other hotels would provide a service like this hotel has done so far.
Regards
Kurt Vedel Kristensen

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kurt K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Guangzho... T, General Manager at Hilton Guangzhou Tianhe, responded to this review, September 12, 2013
Just wanted to thank you for your recent stay here at Hilton Guangzhou Tianhe! So glad you were able to experience our authentic Hilton hospitality. Thank you for your review. We look forward to seeing you soon.

Hilton Guangzhou Tianhe General Manager Grace Lau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 5, 2013

Location good, Check in is fast, room service is very efficient and food is excellent. can try the opposite restaurant, prices is reasonable and food is quite tasty, if you like guangdong cusine.
The reception staff was polite and the room was new, I love the central bath tub and the hot water is just so cool especially when we are coming back from a long day shopping.
Will going back on Sept 2013.

Room Tip: Higer floors, corner executive room
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jaslin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Guangzho... T, General Manager at Hilton Guangzhou Tianhe, responded to this review, September 12, 2013
Just wanted to thank you for your recent stay here at Hilton Guangzhou Tianhe! So glad you were able to experience our authentic Hilton hospitality. Thank you for your review. We look forward to seeing you soon.

Hilton Guangzhou Tianhe General Manager Grace Lau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level 5 Contributor
67 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed September 3, 2013

I recently stayed at this hotel for 3 nights and highly recommend it to anyone visiting Guangzhou. The rooms are well appointed and have a terrific view of the city. It is conveniently located by the central train station/subway and taxis are easily available. The service and food, especially in the executive floor, are 1st class. Great place to rest after a busy day of meetings or touring the city.

Room Tip: Corner suites have great views of the city!
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  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 8888mrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Guangzho... T, General Manager at Hilton Guangzhou Tianhe, responded to this review, September 12, 2013
Just wanted to thank you for your recent stay here at Hilton Guangzhou Tianhe! So glad you were able to experience our authentic Hilton hospitality. Thank you for your review. We look forward to seeing you soon.

Hilton Guangzhou Tianhe General Manager Grace Lau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 5 Contributor
52 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed September 3, 2013

Booked this place because there was a promotion and good reviews. This place really did not disappoint me. The reception staff was great and the room was new.There's even a central bath tub for a good soak.

Room Tip: Join Hilton membership and get a reduced rate upgrade to executive room.
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EstelleFoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Guangzho... T, General Manager at Hilton Guangzhou Tianhe, responded to this review, September 12, 2013
Just wanted to thank you for your recent stay here at Hilton Guangzhou Tianhe! So glad you were able to experience our authentic Hilton hospitality. Thank you for your review. We look forward to seeing you soon.

Hilton Guangzhou Tianhe General Manager Grace Lau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stevens Point, Wisconsin, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 31, 2013

The executive room experience at Hilton Guangzhou Tianhe was fabulous. I was on business due to a partnership with Guangzhou Sport University and GETCH (Guangzhou English Training Center for the Handicapped). During the 8 days of business I was extremely busy being introduced to Guangzhou Sport University/GETCH and sharing information about adapted aquatic sport in America with University officials, students,therapists and special education teachers. I always looked forward to starting my day with a wonderful breakfast and winding down in the executive room. The thing that I so much appreciated was the individual staff attention in the executive room and being recognized by name. This type of attention was very much appreciated. I would like to personally thank Kitty and the housekeeping staff for the personalize attention!

Room Tip: I would encourage staying in an executive room. The benefits of breakfast, internet and the evening...
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  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joanne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Guangzho... T, General Manager at Hilton Guangzhou Tianhe, responded to this review, September 12, 2013
Just wanted to thank you for your recent stay here at Hilton Guangzhou Tianhe! So glad you were able to experience our authentic Hilton hospitality. I am pleased to hear you enjoyed your stay and will let Kitty know that they helped you have a great stay with us. Thank you for your review. We look forward to seeing you soon.

Hilton Guangzhou Tianhe General Manager Grace Lau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
shanghai, China
1 review
Reviewed August 28, 2013

Hotel staff courteous hospitality, this is a real 5 star international hotel, all the workers speaks perfect english, all the rooms are new and perfectly clean,What a wonderful hotel for business. Had a great separate area to do your work in, with a good size desk. Love it how you can rotate the TV to be either in the living / office area or into the bedroom. 7 minutes away from the metro.

  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Yue Yang C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Guangzho... T, General Manager at Hilton Guangzhou Tianhe, responded to this review, September 3, 2013
Just wanted to thank you for your recent stay here at Hilton Guangzhou Tianhe! So glad you were able to experience our authentic Hilton hospitality. Thank you for your review. We look forward to seeing you soon.

Hilton Guangzhou Tianhe General Manager Grace Lau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Guangzhou Tianhe

Property: Hilton Guangzhou Tianhe
Address: No.215 Linhe Xiheng Road, Tianhe, Guangzhou 510500, China
Phone Number:
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Guangzhou
#9 Business Hotel in Guangzhou
#15 Spa Hotel in Guangzhou
#18 Luxury Hotel in Guangzhou
#18 Romantic Hotel in Guangzhou
#51 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Guangzhou Tianhe 5*
Number of rooms: 498
Official Description (provided by the hotel):
Conveniently located in Guangzhou’s central business district, Hilton Guangzhou Tianhe is just 40 minutes by road from Baiyun International Airport and a few minutes away from a transport hub that provides a 20-minute Metro ride to the airport, speedy train and bus links to Shenzhen and Hong Kong. The 498 spacious guestrooms and suites offer the very latest amenities and comforts designed to make your stay carefree and relaxing. Each room is tastefully decorated in contemporary design, while floor-to-ceiling windows provide unrivalled views of the city’s skyline. Wireless internet access, high definition TV and DVD player round out the Hilton vision of giving guests innovative retreats that embrace a sense of well-being ... more   less 
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Also Known As:
Hilton Guangzhou Tianhe Hotel Guangzhou

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