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“Very good hotel, but so-so location”

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Hilton Guangzhou Baiyun
Ranked #27 of 3,506 Hotels in Guangzhou
Reviewed November 14, 2013

OK, the location is not the best, seems it is some new area with a lot of construction. BUT: the hotel is quite new and really very good. Got an upgrade to an executive suite upon arrival. Very nice and spacious. This includes access to executive lounge, which is also very nice. Anyway I would recommend you take the breakfast in the Senses restaurant instead of the lounge, because you have a wider choice.

  • Stayed: October 2013, traveled on business
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1  Thank Stephen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton G, Public Relations Manager at Hilton Guangzhou Baiyun, responded to this reviewResponded November 14, 2013

Dear "Stephen D" guest,Thank you for your kind words. We appreciate the opportunity to welcome you and appreciate your business. If there is anything we can do to enhance our services please let us know. We are always listening to our Guests. Thanks again for choosing Hilton Guangzhou Baiyun!

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191 - 197 of 437 reviews

Reviewed November 13, 2013

Beautiful facility. The hotel staff's english was reasonable, but not without challenges. Location was a bit out of the way - advertised as a 3 minute walk from the subway, but it was about a mile through an undeveloped field. Would go back, especially for convenience to the airport and the fact that the surrounding area is being developed.

  • Stayed: November 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank JBVan_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton G, Public Relations Manager at Hilton Guangzhou Baiyun, responded to this reviewResponded November 14, 2013

Dear "JBVan_12" guest,Just wanted to thank you for your recent stay here at Hilton Guangzhou Baiyun! So glad you were able to experience our authentic Hilton hospitality.Hotel locate in the center of Baiyun New Town which is one of the most thriving areaof Guangzhou. Hotel is close to Baiyun Mountain with more fresh air in modern city. We look forward to seeing you soon.

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Reviewed November 10, 2013

We booked into Hilton Baiyun for our Canton Fair Oct 2013 trip. It is about 30 minutes from the Fair and 30 minutes from downtown Guangzhou. The hotel is grand and new and very reasonably priced compared to hotels of similar level. We were however disappointed with some details: the marbled floored and walled bathroom is really beautiful but the bath tub was perhaps not installed properly and water marks can be seen on the wood panel that divides the room from the bathroom where the bath tub sits. Mold is seen on the edges of the panel and the carpet in a hotel that is under 3 years old. It may seem like a minor issue but mold can cause severe allergies in some people so watch out for that. The service at the Chinese restaurant was also lacking, I was the last customer at 2pm before they had their break at 2:30pm and I ordered a bowl of noodles and a dish of dim sum. They forgot about me, I waited for more than 30 minutes and they were all eating and talking on their phones. The food was decent, though. There was also a young man in suit who checks on people walking into the hotel at night. We (2 women) walked in one night and was "questioned" about our business there. We did not quite understand the situation so we just showed our room card and he nodded and walked away. We started to wonder if there are some suspicious activities going on in the hotel at night time? Overall a pleasant stay at a reasonable price but just be careful not to have as much expectation as the grand look of the hotel. Front desk and porters were courteous and competent, executive lounge staff was polite and helpful.

  • Stayed: October 2013, traveled on business
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Thank MischaShanghai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton G, Public Relations Manager at Hilton Guangzhou Baiyun, responded to this reviewResponded November 13, 2013

Dear"MischaShanghai"guest,tThank you very much for having chosen our hotel for your visit to this year’s Canton Fair.We also would like to thank you for having taken the time to share your experience on this platform.We are truly sorry that we have failed to fully satisfy you and would like to sincerely apologize for the shortcomings you have described.Your feedback about the minor issue and Chinese Restaurant is much appreciated and we are working on fixing these problems for our guests now. We hope you will consider staying with us the next time you are in the area.Thank you once again for your comments.

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Reviewed November 7, 2013

This is agreat hotel with excellent staff and clearly capable management. The rooms are very clean and well appointed.bed linen is fresh and a good sleep with absolute minimun noise. The location is ok with a short taxie to the main shopping area. Between 5 and 10 US depending on trafic. Lastly dont use the Hilton car, use a red or yellow taxie.

Room Tip: Get a room away from the early morning military training. Not a lot can be done about this I imagine
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  • Stayed: November 2013, traveled on business
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Thank Australia1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton G, Public Relations Manager at Hilton Guangzhou Baiyun, responded to this reviewResponded November 10, 2013

Dear"Glenn A"guest,I just wanted to thank you for your recent stay here at Hilton Guangzhou Baiyun! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon.

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Reviewed November 7, 2013

we were travelling around China for work and this was the best hotel I stay for a long while. i loved the room and the services I have received, everyone was so helpful and friendly so it was an amazing experiences for me. the room was clear and the food from the room service was brilliance.

  • Stayed: November 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Sauman C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton G, Public Relations Manager at Hilton Guangzhou Baiyun, responded to this reviewResponded November 10, 2013

Dear "Sauman C"guest ,Thank you for your review. I am pleased to hear you enjoyed your stay and will let our colleagues know that they helped you have a great stay with us. All of us at Hilton are passionate about hospitality and we hope to see you again soon.

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Reviewed November 4, 2013

I stayed for the first time at Hilton Baiyun and was very impressed with the hotel, restaurants, spa and location. It is right next door to a mall that is convenient to visit in the evenings and weekend. I enjoyed the both the buffet and Chinese restaurants. I took advantage of the spa with an in-room massage, which was excellent as I like a deep tissue massage. I would definitely recommend this hotel to both business and leisure travellers.

  • Stayed: October 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Anne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton G, Public Relations Manager at Hilton Guangzhou Baiyun, responded to this reviewResponded November 6, 2013

Dear"Anne C"guest,Thank you for your review. I am pleased to hear you enjoyed your stay and will let our colleagues know that they helped you have a great stay with us. All of us at Hilton are passionate about hospitality and we hope to see you again soon.

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Reviewed November 2, 2013

Very good breakfast, nice pool but steam room was smelly and was not nice. Room was nice, there is no view and location is not very convenient. Not close to city not close to canton fair not close to anywhere.

  • Stayed: October 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton G, Public Relations Manager at Hilton Guangzhou Baiyun, responded to this reviewResponded November 4, 2013

Dear “Mike M"guest,

thank you very much for your kind comments. With high quality service, great facilities and fabulous views, The Hilton Guangzhou Baiyun is definitely your first choice of luxury experience in Guangzhou. Look forward to welcoming you back to the hotel with our warm and greetings.

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Additional Information about Hilton Guangzhou Baiyun

Address: No.515-517 Yuncheng East Road, Baiyun District, Guangzhou 510400, China
Phone Number:
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #27 of 3,506 Hotels in Guangzhou
Price Range: $69 - $308 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Guangzhou Baiyun 4.5*
Number of rooms: 308
Official Description (provided by the hotel):
The contemporary Hilton Guangzhou Baiyun is only a 25-minute drive from Guangzhou Baiyun International Airport and the Canton Fair Complex, 15-minute drive from Guangzhou CBD, 10-minute drive from Guangzhou wholesale market and train station. Located at the foot of Baiyun Mountain Scenic Area, the hotel neighbors the dynamic Wanda Plaza and 2 other high-end shopping malls. 308 spacious Guest Rooms and Suites feature Hilton Serenity Beds and high-speed internet access. Upgrade to an Executive Room for views of Baiyun Mountain and access to the exclusive Executive Lounge. Choose from five innovative dining venues, from authentic Chinese fine dining to contemporary cuisine. Enjoy buffet breakfast in Senses All-Day-Dinning Restaurant. Savor single malt whiskey or various seafood platters in Rocks Bar. Or indulge in private dining in our exclusive Cantonese restaurant, The China Club. Keep fit in our 25m indoor swimming pool or indulge in a treatment in our luxury Spa. ... more   less 
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