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“Excellent Canton Fair Stay”

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Hilton Guangzhou Baiyun
Ranked #30 of 3,562 Hotels in Guangzhou
Reviewed May 7, 2013

Just returned from a stay at the Hilton. It is a beautiful hotel in a new development area. It is quite a way from town, about a 15-20 minute cab ride to the Guangzhou East Train Station. But...what you get in return is a brand new Hilton with excellent service. We stayed on the executive club level and took advantage of all of the services offered. They had a wonderful breakfast spread and great appetizers in the evening. I would highly recommend staying here again.
Be careful as it is slightly difficult to find...

  • Stayed: April 2013, traveled on business
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1  Thank JuliMcG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe K, Online Marketing Manager at Hilton Guangzhou Baiyun, responded to this reviewResponded May 12, 2013

Just wanted to thank you for your recent stay here at Hilton Guangzhou Baiyun! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon. Donny K. Wang

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240 - 246 of 464 reviews

Reviewed May 5, 2013

We stayed at the Hilton for two nights and found the staff to be very friendly and helpful. We came during a busy time so a staff member led us to the executive lounge to check us in where we enjoyed free snacks and drinks. We also ordered room service and the food was unexpectedly good. The location wasn't that great as there wasn't much in the area other than a mall and it was a bit of a walk to the metro station, but the hotel service and price made up for it. The room itself was also very spacious and clean.

  • Stayed: March 2013, traveled as a couple
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Thank acneball
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe K, Online Marketing Manager at Hilton Guangzhou Baiyun, responded to this reviewResponded May 12, 2013

Thank you for your kind words. We appreciate the opportunity to welcome your group and appreciate your business. If there is anything we can do to enhance our services please let us know. We are always listening to our Guests. Thanks again for choosing Hilton Guangzhou Baiyun! Donny K. Wang

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 3, 2013

My boyfriend and I had a wonderful stay at the hotel during the Canton Fair. The staff were extremely helpful and understood English well. The front desk staff helped us write instructions and directions in Chinese for when we left the hotel. The free shuttle service was efficient in travelling to/from the fair. Getting around via taxi to go sight seeing and shopping was easy and cheap.

Only a few minutes walk from Wanda plaza where there are great restaurants and shopping. Even went to the Walmart in the plaza to stock up on water and snacks. The breakfast buffet was amazing! Lots of variety and I was fully satisfied every morning.

We also visited the spa to get massages and the service was exceptional!

The King sized guestroom was huge and very comfortable for both of us. We slept well and the blind out curtains were great. I booked early and was able to get the room with breakfast at 25% off, worked up to be around $75USD plus VAT per night which I found to be cheap for the quality of the hotel and service we received. Will definitely go here next time we're going to the fair.

  • Stayed: April 2013, traveled on business
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1  Thank aliciaks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe K, Online Marketing Manager at Hilton Guangzhou Baiyun, responded to this reviewResponded May 5, 2013

Thank you for your kind words. We appreciate the opportunity to welcome your group and appreciate your business. If there is anything we can do to enhance our services please let us know. We are always listening to our Guests. Thanks again for choosing Hilton Guangzhou Baiyun! Donny K. Wang

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2013

Great Job Hilton this year old Hotel is well ran and is what you would expect out of a top flight Hilton hotel.. New and well maintained and clean,,,room is large and bed is very comfortable and room is quite so you sleep like a baby.. Area is away from the hussle and bussle but close enough (30 minute taxi) to center of GX or the Fair or Airport/Train...Not much around it which for GZ is nice,
Executive floor is good and had a good assortment of evening ad breakfast foods..one issue is no Scotch for the evening cocktails?????

Staff was very helpful and speak English to help out.
I will return.

Room Tip: Spend the extra to stay on Executive floor its worth it.
See more room tips
  • Stayed: April 2013, traveled on business
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1  Thank Phil D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe K, Online Marketing Manager at Hilton Guangzhou Baiyun, responded to this reviewResponded May 5, 2013

Thanks for your kind comments about your recent stay with us. Hope to see you return again soon. Nice day! Donny K. Wang

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2013

I loved it, looked perfect and in a good location. Staff is very worm and helpful, restaurant are great! I stayed over the Canton fair so the prices were a little too high but I had no other choice, hotels everywhere were very expensive, but I would still go there regardless.

  • Stayed: April 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Yaron L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe K, Online Marketing Manager at Hilton Guangzhou Baiyun, responded to this reviewResponded May 5, 2013

Thank you for your kind words. We appreciate the opportunity to welcome you and appreciate your business. If there is anything we can do to enhance our services please let us know. We are always listening to our Guests. Thanks again for choosing Hilton Guangzhou Baiyun! Donny K. Wang

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2013

This hotel took total advantage of heavy demand in the area and unwilling to make a simple change without large penalty. The hotel staff and as well as Hilton staff were extremely unhelpful. I would caution anyone booking with this hotel to assure their travel plans are set in stone. Customer service is not a big concern.

  • Stayed: April 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe K, Online Marketing Manager at Hilton Guangzhou Baiyun, responded to this reviewResponded May 5, 2013

Thank you for your feedback. We do our best to provide our guests a comprehensive list of booking options. With the exception of the “Advanced Purchase Rate” and special sale rates, both of which provide the lowest rates and are non-refundable, We try hard to make sure all of our Guests have a rewarding experience at our hotel and hope that next time you are in the area you will consider staying with us. Donny K. Wang

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Reviewed April 22, 2013

This hotel was in a very nice area of Buiyun just below the mountain, The hotel was very clean and the staff very friendly The hotel is about a 30 min Taxi Drive to the main area of Guangzhou. We were very happy with the hotel

  • Stayed: April 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Trayce1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe K, Online Marketing Manager at Hilton Guangzhou Baiyun, responded to this reviewResponded May 5, 2013

Thank you for your review. I am pleased to hear you enjoyed your stay and our team member helped you have a great stay with us. All of us at Hilton are passionate about hospitality and we hope to see you again soon. Donny K. Wang

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Guangzhou Baiyun

Address: No.515-517 Yuncheng East Road, Baiyun District, Guangzhou 510400, China
Phone Number:
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #30 of 3,562 Hotels in Guangzhou
Price Range: $99 - $304 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Guangzhou Baiyun 5*
Number of rooms: 308
Official Description (provided by the hotel):
The contemporary Hilton Guangzhou Baiyun is only a 25-minute drive from Guangzhou Baiyun International Airport and the Canton Fair Complex, 15-minute drive from Guangzhou CBD, 10-minute drive from Guangzhou wholesale market and train station. Located at the foot of Baiyun Mountain Scenic Area, the hotel neighbors the dynamic Wanda Plaza and 2 other high-end shopping malls. 308 spacious Guest Rooms and Suites feature Hilton Serenity Beds and high-speed internet access. Upgrade to an Executive Room for views of Baiyun Mountain and access to the exclusive Executive Lounge. Choose from five innovative dining venues, from authentic Chinese fine dining to contemporary cuisine. Enjoy buffet breakfast in Senses All-Day-Dinning Restaurant. Savor single malt whiskey or various seafood platters in Rocks Bar. Or indulge in private dining in our exclusive Cantonese restaurant, The China Club. Keep fit in our 25m indoor swimming pool or indulge in a treatment in our luxury Spa. ... more   less 
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