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“Excellent”

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Hilton Guangzhou Baiyun
Ranked #30 of 3,562 Hotels in Guangzhou
Reviewed September 10, 2012 via mobile

I was there during 111th Canton fair. Except location everything is absolutely excellent. If somebody want to take part in Canton fair I highly recommend this hotel. Breakfast is fantastic staffs are friendly, really clean and neat hotel. But food is expensive.

  • Stayed: April 2012
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5  Thank Moji256
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_GZ, General Manager at Hilton Guangzhou Baiyun, responded to this reviewResponded September 12, 2014

Dear Moji256

Going through our past Tripadvisor feedback I noticed that we have not responded to your feedback in the past. Thank you for having shared your experience about your stay at our hotel.
We sincerely appreciate your feedback and strive to continuous deliver excellent customer service.
Let us know if you are coming back for the next Canton Fair and I will happily assist with arrangements for you.
Kind regards
A. Justkowiak

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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270 - 276 of 464 reviews

Reviewed September 7, 2012

I did not expect too much, but in this hotel the staff speaks generally a good english, the staff is extremly friendly, helpful and showing very positive attitude towards guests. As Gold member I received here an upgrade to Executive Room and even the lounge lady Fanny called personally to ask about the stay and why I not come upstairs to enjoy some drinks in the lounge. I found this very good. Also the concierge service is very helpful and have a good knowledge of the area. The rooms are very nice too with separate shower, toilet and bath and a almost noise free air conditioning. All in all I must say this hotel is the best I stayed so far in China and I would come again for sure.

Room Tip: Ask for room with Mountain view.
See more room tips
  • Stayed: September 2012, traveled on business
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Thank Delta777jet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_GZ, General Manager at Hilton Guangzhou Baiyun, responded to this reviewResponded September 12, 2014

Dear Delta777jet

Going through our past Tripadvisor feedback I noticed that we have not responded to your feedback in the past.
Great to see you had a pleasant stay and I hope we will be able to welcome you back here again soon.
Thank you for having shared your experience about your stay at our hotel.
We sincerely appreciate your feedback and strive to continuous deliver excellent customer service.
We hope to welcome you back again at our property.
Sincerely
A. Justkowiak

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 28, 2012

Stayed here one night before flying out of Baiyun airport. Stayed in an executive room which was a remarkable £85 a night. The room was lovely and everything worked perfectly - a minor gripe was the view which unfortunately was a building site for a big development - clearly this is out of the hotel's control and you could still see Baiyun Mountain.
The hotel had all the expected facilities including a fantastic gym and a typically 'big face' swimming pool. The changing rooms showed the lap of luxury expected at a Hilton with designer toiletries and extremely attentive staff. This hotel is perfect if you are looking for somewhere close to the airport as it takes 20-25 mins in a taxi and is only a 3 minute walk from the enormous mall 'Wanda Plaza' which has everything you could ever require including a Wal-mart, cinema and a host of good restaurants.

Room Tip: Look online for executive room deals a few weeks in advance to get a great price.
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  • Stayed: June 2012, traveled as a couple
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Thank ReddogEcosse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_GZ, General Manager at Hilton Guangzhou Baiyun, responded to this reviewResponded September 12, 2014

Dear ReddogEcosse

Going through our past Tripadvisor feedback I noticed that we have not responded to your feedback in the past. Thank you for having shared your experience about your stay at our hotel.
We sincerely appreciate your feedback and strive to continuous deliver excellent customer service.
We hope to welcome you back again at our property.
Sincerely
A. Justkowiak

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 27, 2012 via mobile

We missed our connecting flight to Hanoi due to a big typhoon. It was 11:45 at night and we booked the hotel from an airport travel agent for an executive room (blue counter- it was a good rate)

From the moment we arrived everything was perfect. Such a comfy bed, room service food was brilliant (USA cod) and a great bath.

Huge shopping mall next door to kill a few hours in. Highly recommended.
So surprised we stumbled on it.

  • Stayed: July 2012
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Thank L0M0ND0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_GZ, General Manager at Hilton Guangzhou Baiyun, responded to this reviewResponded September 12, 2014

Dear L0M0ND0

Going through our past Tripadvisor feedback I noticed that we have not responded to your feedback in the past. Thank you for having shared your experience about your stay at our hotel.
We hope to welcome you back again at our property.
Kind Regards
A. Justkowiak

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 26, 2012

I had a short stay and the overall service was excellent. I didn't gave an "excellent" rating just because they charge for the internet usage (in the rooms). I believe that such hotel, in souch price, shoul give it complementory! (or charge it in the room rate without telling me...).

  • Stayed: July 2012, traveled on business
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2  Thank SabaOmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_GZ, General Manager at Hilton Guangzhou Baiyun, responded to this reviewResponded September 12, 2014

Dear SabaOmer

Going through our past Tripadvisor feedback I noticed that we have not responded to your feedback in the past. Thank you for having shared your experience about your stay at our hotel.
We hope to welcome you back again at our property.
Sincerely
A. Justkowiak

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 18, 2012

Although the check-in at 01.00 was not as smooth as expected - the Hilton reservation-system does not seem to include breakfast for <18 yrs old- we had a very pleasant stay at this hotel.
A special thanks to the restaurant-manager and th rest of the very friendly and service-minded staff.
Spacious, comfortable rooms, very good gym and pool.
Breakfast as well as dinner in a 5* bufet, including sushi, sashimi and delicious deserts.
We liked the location, a bit outside the city center and close to the airport. Across the street a mall with a convenient supermarket. We will be back

  • Stayed: October 2011
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Thank RishioS123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_GZ, General Manager at Hilton Guangzhou Baiyun, responded to this reviewResponded September 12, 2014

Dear Rishio123

Going through our past Tripadvisor feedback I noticed that we have not responded to your feedback in the past. Thank you for having shared your experience about your stay at our hotel.
We sincerely appreciate your feedback and strive to continuous deliver excellent customer service.
We hope to welcome you back again at our property.
Sincerely
A. Justkowiak

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2012

Although the check-in at 01.00 was not as smooth as expected - the Hilton reservation-system does not seem to include breakfast for <18 yrs old- we had a very pleasant stay at this hotel.
A special thanks to the restaurant-manager and th rest of the very friendly and service-minded staff.
Spacious, comfortable rooms, very good gym and pool.
Breakfast as well as dinner in a 5* bufet, including sushi, sashimi and delicious deserts.
We liked the location, a bit outside the city center and close to the airport. Across the street a mall with a convenient supermarket. We will be back.

  • Stayed: July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Renato2171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_GZ, General Manager at Hilton Guangzhou Baiyun, responded to this reviewResponded September 12, 2014

Dear Renato2171

Going through our past Tripadvisor feedback I noticed that we have not responded to your feedback in the past. Thank you for having shared your experience about your stay at our hotel.
We sincerely appreciate your feedback and strive to continuous deliver excellent customer service.
We hope to welcome you back again at our property.
Sincerely
A. Justkowiak

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Guangzhou Baiyun

Address: No.515-517 Yuncheng East Road, Baiyun District, Guangzhou 510400, China
Phone Number:
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #30 of 3,562 Hotels in Guangzhou
Price Range: $108 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Guangzhou Baiyun 5*
Number of rooms: 308
Official Description (provided by the hotel):
The contemporary Hilton Guangzhou Baiyun is only a 25-minute drive from Guangzhou Baiyun International Airport and the Canton Fair Complex, 15-minute drive from Guangzhou CBD, 10-minute drive from Guangzhou wholesale market and train station. Located at the foot of Baiyun Mountain Scenic Area, the hotel neighbors the dynamic Wanda Plaza and 2 other high-end shopping malls. 308 spacious Guest Rooms and Suites feature Hilton Serenity Beds and high-speed internet access. Upgrade to an Executive Room for views of Baiyun Mountain and access to the exclusive Executive Lounge. Choose from five innovative dining venues, from authentic Chinese fine dining to contemporary cuisine. Enjoy buffet breakfast in Senses All-Day-Dinning Restaurant. Savor single malt whiskey or various seafood platters in Rocks Bar. Or indulge in private dining in our exclusive Cantonese restaurant, The China Club. Keep fit in our 25m indoor swimming pool or indulge in a treatment in our luxury Spa. ... more   less 
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