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Guangzhou Marriott Hotel Tianhe
Ranked #9 of 3,522 Hotels in Guangzhou
Certificate of Excellence
Reviewed June 2, 2014

Nestled in a very convenient location to shopping malls and the city, the Marriott Hotel Tianhe is a good place to stay when in Guangzhou. Rooms are spacious and the beds are very comfortable. Staff are well versed in English so no problem if you can't speak chinese. It was very refreshing to even be greeted in English by the porters at the drive way although I look 80% chinese. Most people here would automatically speak to me in mandarin or cantonese when they see my face. No, I don't speak fluent chinese so it was a really pleasant surprise at the Marriott. Staff are generally very helpful and nice. Special thanks to a sweet girl at the front desk - I think her name is Bobo. Very polite and always offering assistance with a smile. She brought me and my colleagues up to view the executive lounge upon request and I must say, it is very big and comfortable - even has a big private meeting room. Thanks also to housekeeping staff who always made up the rooms very well. Good breakfast spread covering various cuisines too.

  • Stayed: May 2014, traveled on business
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Thank hydrangeasandroses
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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304 - 310 of 653 reviews

Reviewed May 29, 2014

The Tian He Marriott is in the center of bustling Guangzhou and walking distance to the Paulaner Brauhaus Guangzhou Site. It is a fantastic 5 star property with an excellent restaurant. Attached to the hotel is the Grandview Mall (a 6 story mega-mall).

The hotel is new and the rooms have views of the Tian He Sports Center, Citic Towers and most of downtown Guangzhou.

For convenience to the finer points of Guangzhou or participation in the Oktoberfest - Fashing or Maifest parties at Paulaner - this is a must stay hotel -- Well done Marriott!

  • Stayed: October 2013, traveled as a couple
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Thank Scott P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 27, 2014

On business trip end of April 2014 to Guangzhou I booked Marriott Hotel Tianhe , because it got a good review on Tripadvisor. The hotel are very nice decorated. Looks high quality in design. The room was very good design and good quality, big, a very good bed and a big TV screen. There was a desk in the room which help a lot on a business trip. The room had free Internet (for Marriott members only). The Morning restaurant was okay - it was possible to get some European oriented Breakfast but the biggest selection was offcourse Asian Breakfast. The downside was that the staff tried to sell more, even after I had to pay more than 300 dollar for one night. They got me to pay almost 50 Dollar for breakfast. It is very difficult to get a taxi from airport to the Hotel because the Taxi driver do not know the Hotel, and it dos not help to show them your bookings because they only read Chinese.

  • Stayed: April 2014, traveled on business
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Thank SuntravellerVejle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 18, 2014

i booked this hotel for a 4 days stay in Guangzhou and i found a suit available with a good rate so i had to take it , the moment i got to the hotel i was surprised of how small is the front disk to realize i am at the concierge area !!! and i have to go 4 floors to get into front disk (confusing) as you have to do it every time you want to go in or out of the hotels because no direct elevator from the room to the main entrance and you have to switch elevators!!
the check in was quick and they gave me directions of the canton fair which was 20 mns away in taxi but it is ok as the hotel location is excellent and almost near every thing
my room had a view over the stadium which was cool watching a game live (tv and actual live )
plenty of space available and i really enjoyed my stay there
i would recommend this hotel

  • Stayed: April 2014, traveled on business
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Thank Murad J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 16, 2014

I booked this hotel for 2 nights. I arrived at the hotel about 8 am after a 11 hour flight from Europe. I was asked to pay extra for early check-in which I was most surprised with. Either you have a room available early on check-in or not. I do not appreciate being charged extra for early check if you have a room ready. I also had to pay about half room rate for 6 hours late check out. This is pretty standard in the hotel industry so I have accepted this but not for early check in as well!

This spoiled my stay in an otherwise very nice hotel. Location was fine however I decided not to host my 4 business clients for dinner at this hotel because of the early check fee soured me.
Change your policy!

  • Stayed: May 2014, traveled on business
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Thank hansenmf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alex l, Public Relations Manager at Guangzhou Marriott Hotel Tianhe, responded to this reviewResponded November 26, 2014

Dear Guest,

Thank you for your staying in Guangzhou Marriott Hotel Tianhe, we appologize for the inconvenience that we brought during your visit and are looking forward to your next coming, thank you.

-Guangzhou Marriott Hotel Tianhe

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 18, 2014

Stayed here for 2 nights during canton fair... The hotel is above a shopping mall and all around you is just shopping and shopping.... There are more than 4-5 malls on walking distance... Hotel provides shuttle service for canton fair and most staff speaks English... Breakfast is good and good restaurants near by... Worth staying.

Room Tip: Rooms on highest floor have good city view...
See more room tips
  • Stayed: April 2014, traveled on business
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1  Thank Saurabh1209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 16, 2014

Stayed one night at Guangzhou Marriott Hotel Tianhe on 22 March 2014.

The Hotel is less than 5 minutes’ walk from the Sport Road West Metro Station. That metro station is only two stops from the Guangzhou East Railway Station. Adjacent to the Hotel are two big shopping malls, the Grand View Mall and the Tee Mall, where there are many shops and restaurants. There were plenty of taxis waiting at the front of the Hotel. This Hotel (and the nearby Sheraton) enjoys the most convenient hotel location in Guangzhou.

The reception staff checking me in asked me to wait a few minutes because the room was not ready (despite the fact that I arrived at the Hotel at about 5:00 p.m.). That was not a problem but I did feel strange that that reception staff had to go up to the room himself to find out whether it was ready before he could release the room key card to me.

I mentioned in my J.W. Marriott Hotel Shanghai at Tomorrow Square review that its lobby was noisy and crowded. It seems that this Hotel has the same problem. The Hotel room was, however, clean, quiet and the bed comfortable. There were two bottles of drinking water in the room but I was not sure whether they were complimentary. In any event the two bottles looked like they were there for a long time so I did not bother to open them.

I had the buffet dinner and breakfast at the City Bistro in the Hotel. It was a very busy restaurant in the evening, so make sure you have reserved a table. While the choice of food and the quality of them was good (much better than many other hotels in China), it seemed that the restaurant staff may require more training because some of them looked inexperienced. This Hotel is in the heart of one of the biggest cities in China, the guests would certainly expect a higher level of service be provided.

I mentioned the aforesaid staff issue in the hotel survey and received a mail from the Hotel manager thereafter, promising that he will look into the matter. I really appreciate the management’s response as it showed that they did read the survey and care to improve.

  • Stayed: March 2014, traveled with friends
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1  Thank IPSP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Guangzhou Marriott Hotel Tianhe

Address: No.228 Tianhe Road, Tianhe District, Guangzhou, China
Phone Number:
Location: China > Guangdong > Guangzhou
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 3,522 Hotels in Guangzhou
Price Range: $154 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Guangzhou Marriott Hotel Tianhe 5*
Number of rooms: 319
Official Description (provided by the hotel):
Guangzhou Marriott Hotel Tianhe is located in the hub of tianhe commercial district, adjacent to Zhujiang New Town and available to reach directly to the subway station. It is only 5-minute and 15-minute drive from East Railway Station and Guangzhou International Convention and Exhibition Center. It joints with one of the largest shopping centers of Asia with more than 750 shops and restaurants. It has 319 rooms and suites with modern decoration and magnificent city views, which are equipped well with facilities, high-speed Wi-Fi and Marriott’s signature bed mattress of REVIVE. Executive Lounge provides exclusive club benefits on 20th floor. 24-hour Fitness Center is equipped with an indoor swimming pool, steam room and sauna room. There are three restaurants serves guests with authentic and exquisite food. The banquet and conference space covers 895 square meters with advanced meeting facilities and professional service for any of the outstanding business. ... more   less 
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