Stayed one night at Guangzhou Marriott Hotel Tianhe on 22 March 2014.
The Hotel is less than 5 minutes’ walk from the Sport Road West Metro Station. That metro station is only two stops from the Guangzhou East Railway Station. Adjacent to the Hotel are two big shopping malls, the Grand View Mall and the Tee Mall, where there are many shops and restaurants. There were plenty of taxis waiting at the front of the Hotel. This Hotel (and the nearby Sheraton) enjoys the most convenient hotel location in Guangzhou.
The reception staff checking me in asked me to wait a few minutes because the room was not ready (despite the fact that I arrived at the Hotel at about 5:00 p.m.). That was not a problem but I did feel strange that that reception staff had to go up to the room himself to find out whether it was ready before he could release the room key card to me.
I mentioned in my J.W. Marriott Hotel Shanghai at Tomorrow Square review that its lobby was noisy and crowded. It seems that this Hotel has the same problem. The Hotel room was, however, clean, quiet and the bed comfortable. There were two bottles of drinking water in the room but I was not sure whether they were complimentary. In any event the two bottles looked like they were there for a long time so I did not bother to open them.
I had the buffet dinner and breakfast at the City Bistro in the Hotel. It was a very busy restaurant in the evening, so make sure you have reserved a table. While the choice of food and the quality of them was good (much better than many other hotels in China), it seemed that the restaurant staff may require more training because some of them looked inexperienced. This Hotel is in the heart of one of the biggest cities in China, the guests would certainly expect a higher level of service be provided.
I mentioned the aforesaid staff issue in the hotel survey and received a mail from the Hotel manager thereafter, promising that he will look into the matter. I really appreciate the management’s response as it showed that they did read the survey and care to improve.
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