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“Good service and helpful staff”

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Guangzhou Marriott Hotel Tianhe
Ranked #6 of 3,394 Hotels in Guangzhou
Certificate of Excellence
SF
Level Contributor
269 reviews
125 hotel reviews
common_n_hotel_reviews_1bd8 202 helpful votes
“Good service and helpful staff”
4 of 5 bubbles Reviewed November 18, 2013

We are here on a combination of business and pleasure so this review reflects both set of expectations:

Pros:
We were upgraded due to status to a lovely size suite. Felt like a full apartment which was well laid out.
Pretty decent food served in the restaurants though we only did the breakfast buffet and the clubroom. The breads were really good and high quality jams and butter served. Plenty of fruit and juices and the coffee was not half bad.
Hotel is part of a high rise mall and if you get bored you can go shopping there and if you have a craving for western fast food, they can all be found in this mall.
Close to subway and great walking areas surround the hotel. Lots of little shops and local vendors around the hotel.
In spite of the at times language barrier the service staff are very friendly and nice young people. A very positive attitude to do well and to help their customers.

Cons:

Major construction going on in front of hotel so if your room faces the main entrance you will hear the noise 7X24 or at least until midnight. We had to put in ear plugs so we could sleep.
Pollution of course is everywhere but that is a shortcoming of the city not the hotel

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SFjoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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503 reviews from our community

Traveler rating
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    8
    9
See reviews for
51
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282
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Mexico City, Mexico
Level Contributor
959 reviews
174 hotel reviews
common_n_hotel_reviews_1bd8 313 helpful votes
4 of 5 bubbles Reviewed November 8, 2013 via mobile

Thumbs up for a new hotel, that is always great... to have new beds, bathrooms, and everything really feels just better than old places. My complain is that the rooms are a bit small and the prices for Canton Fair occupancy are outrageous. Overall good service.

Stayed November 2013, traveled on business
Helpful?
Thank draghignazzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed November 4, 2013 via mobile

Very we'll located , great service and the staff is very kind.

The executive lounge is good , the gym is well equipped and the sauna is great.

You have many was of commuting but the best is that everything is walkable like going to the opera house and all the venues there and if you don't like to walk there's the subway pretty near.

Just remember that airport and south railway station is far from there and traffic is terrible on peak hours so take your time.




Stayed November 2013, traveled on business
Helpful?
Thank ponchomx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuttgart, Germany
Level Contributor
130 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 bubbles Reviewed November 4, 2013

...can do all good no issues...service from check in without booking upfront easy settled with marriott reward points 15k per night...excecutive floor many many service staff but somehow missed to ask for coffee or more...room all still in perfect shape go for it...

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bumsii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mödling, Austria
Level Contributor
82 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed October 25, 2013

A brand-new hotel in a bustling city. "New equals Good" in China and it is equally true for this hotel, too. Great room, state-of-art furniture and equipment. A spotless bathroom with a power-shower that almost gives you a bad consciousness about the soaring consumption drinking-water in China.
Restaurants, Spa, Swimming pool, gym room -- you name, they've got it.
Several large shopping malls within easy walking distance of the hotel and an equal number of major construction sites operating on a 24x7 schedule.
Inside the hotel you live in a bubble of luxury, while outside of the hotel life gets rough and tough pretty quickly.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Markus U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
1 review
4 of 5 bubbles Reviewed October 17, 2013

Best location in Guangzhou. Comfortable room, clean, spacious bathroom, aeron chairs, good view with sufficient sunlight. Restaurants everywhere, two large malls in the door of the hotel.Will definitely stay here if coming back again.

Stayed September 2013, traveled with family
Helpful?
Thank icanc00k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
71 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed October 16, 2013

As a Gold Elite member i was upgraded to a suite which was FANTASTIC. My room on floor 21 had great views and the room itself was outstanding. Huge bath great shower and great work station. The Executive floor facilities were outstanding as were the entire team. Checking in and out was easy and quick and i look forward to checking in again next month. Thanks guys for making my first visit to your property so wonderful

Room Tip: High floor and executive lounge access is worth it
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yakov M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Guangzhou Marriott Hotel Tianhe

Property: Guangzhou Marriott Hotel Tianhe
Address: No.228 Tianhe Road, Tianhe District, Guangzhou, China
Phone Number:
Location: China > Guangdong > Guangzhou
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 3,394 Hotels in Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Guangzhou Marriott Hotel Tianhe 5*
Number of rooms: 319
Reservation Options:
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