Supposedly this was a new hotel but it sort of had the feel of being an existing hotel that was taken over by new management and remodeled. Paint was peeling on the desk and so forth which is why I had that opinion.
My main issue in this hotel was that the phones (three) did not work in the room. Perhaps I should rephrase that. They worked long enough for me order room service, but then went kaput sometime during the night. Various service people made multiple attempts to fix between 7 AM and 9 AM without success. They wanted to keep trying, but I told them to wait until I checked out.
Room size was quite large and design was done in a light wood tone. Large entry foyer, good size bedroom/desk combo area and a large bathroom.No issue with noise. HVAC fine. Room was well lit.
My rate included 400 rmb in food credit so I tried room service when I arrived to the hotel. I did not have high expectations so I was not disappointed. The French fries arrived hot and nicely seasoned. The sandwich was so so. Just prior to check out, I went to one of the restaurants to grab a quick lunch. The lunch buffet was 268 rmb, so I skipped that and ordered off of the menu. The margherita pizza was surprisingly good. The crème brulee however was definitely not a dessert to order in the future.
Concierge staff was quite competent once I gave them the time to work through my question. My next stop was Macau so I requested their assistance in directing me to the closest ticket location with frequent buses to the Gongbei Border. I had researched the process ahead of time, but wasn’t sure which of the many bus locations was closest to the hotel. We worked through the problem together. The concierge group discussed amongst themselves which bus company to use and which location was best. I asked that they call to obtain the schedule and verify the location. They wrote all of this information out for me in English. I then asked that they translate the ticket office name and location along with my final destination, so I could communicate this to the ticket office. They then gave me directions as to how best to walk to the ticket office (1/2 to 3/4 of a mile from the Marriott). I did not request this as I was planning on taking a taxi, but it was a nice extra touch.
I checked out and as I walked past the concierge desk, I thanked them for their help. They realized at this point that I would most like be taking a taxi and called one for me.
The Marriott was in a large complex which appeared to have a number of stores, restaurants and fast food chains on the same block. Walk out of the hotel, take a right and another right at the end of the building. KFC and many others can be found.
- Official Description (provided by the hotel):
- Guangzhou Marriott Hotel Tianhe is located in the hub of tianhe commercial district, adjacent to Zhujiang New Town and available to reach directly to the subway station. It is only 5-minute and 15-minute drive from East Railway Station and Guangzhou International Convention and Exhibition Center. It joints with one of the largest shopping centers of Asia with more than 750 shops and restaurants. It has 319 rooms and suites with modern decoration and magnificent city views, which are equipped well with facilities, high-speed Wi-Fi and Marriott’s signature bed mattress of REVIVE. Executive Lounge provides exclusive club benefits on 20th floor. 24-hour Fitness Center is equipped with an indoor swimming pool, steam room and sauna room. There are three restaurants serves guests with authentic and exquisite food. The banquet and conference space covers 895 square meters with advanced meeting facilities and professional service for any of the outstanding business. ... more less
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