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Reviews (1,816)
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Reviewed January 2, 2014

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this reviewResponded January 5, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 2, 2014

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this reviewResponded January 2, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed December 29, 2013

I have enjoyed my stay in this hotel and would highly recommend this hotel to anyone. I was really impressed with the service upon my arrival. It was late when I arrived and everything was ready for me so I could just relax and rest in my room. Almost everyone I came across in that hotel are helpful with “can do” attitude. There’s one tip about airport transfer service, such service provided by the hotel was superb but on my departure the hotel cars were fully booked so they’ve kindly arranged a car from a local travel company which was shocking. Therefore, if the airport transfer service is not available from the hotel I’d suggested just go with taxi.

  • Stayed: December 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
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2  Thank Shirlzzzzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this reviewResponded January 1, 2014

Dear guest,
Bonjour! It is always a pleasure for us to receive positive feedback. It is our hope that you will give us the opportunity to better serve you in the near future.

Sofitel Guangzhou Sunrich

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Reviewed December 28, 2013

We have had the pleasure of eating at Le Grille three times, but the last time was the best. We booked a staff Christmas eve dinner and it was spectacular. The service, the food, the ambiance, everything. Louie made excellent arrangements and was a great host. Our server Carolina was professional, poised and perfect. The chef Nicolas prepared the best meal that we and our staff have ever eaten. Kudos all around for an unforgettable evening.

  • Stayed: December 2013, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
2  Thank travelloverdb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this reviewResponded January 5, 2014

Dear guest,
Bonjour! It is a pleasure for us to receive your enjoyments of our classy steakhouse service and the innovative cuisine proposed by Chef Nicolas Vienne. It is our hope that you will give us the opportunity to better serve you in the near future.

Sofitel Guangzhou Sunrich

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Reviewed December 27, 2013

Esthetically a beautiful hotel with fantastic rooms. We had 2 rooms a King and one with double beds. They both had huge baths with separate toilet, shower, sink and a large soaking tub! Absolutely beautiful and incredibly spacious rooms. Minor detail but annoying, turndown service at night always assumed there was only one person. The housekeeping would put water only on one side of the bed with one glass. Slippers on one side of the bed! So which is the more important guest the husband or wife?

My first problem with the hotel. It only offered a buffet breakfast! Not a good choice if you are vegetarian or if you are trying to do some portion control! There is no place in the hotel except for room service for an a la carte breakfast menu! My husband had to meet with some local doctors in the morning and there was no place to sit and have coffee. The lounge area to the side of the lobby was only open at Tea time and yet you couldn't sit there to meet with people in the early morning. You sit in the lobby and try to discuss things and you are amongst all these other hotel guests with unwelcome interuptions.

Location of the hotel is great if you are getting picked up and dropped off for a couple of days. However if you have time to yourself and desire a place to stroll and shop, this is not a good location. There are no restaurants around (thus no place to run if you don't want the buffet). It is a bit of a busy street the hotel is on, so crossing to explore the other side is not an option either. For the adventurous person, a hotel in the center of town would be more ideal as Guangzho has some wonderful parks, shops and the Pearl River to stroll thru!

  • Stayed: December 2013, traveled with family
    • Value
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    • Cleanliness
    • Service
Thank gmw0713
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this reviewResponded January 6, 2014

Dear guest,
Bonjour! Many thanks for your kind comments. Please rest assured that your comments on our operations have been shared with the team and that proper corrective actions have been taken. We look forward to welcoming you again very soon.

Sofitel Guangzhou Sunrich

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