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“The top of Sofitel Hotels and Amazing Rooms”

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Sofitel Guangzhou Sunrich
Ranked #18 of 3,430 Hotels in Guangzhou
Certificate of Excellence
Amsterdam, The Netherlands
Level Contributor
104 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“The top of Sofitel Hotels and Amazing Rooms”
Reviewed July 25, 2013

Visiting Guangzhou on a business trip recently brought me to the door steps of the Sofitel Sunrich and I have to say it yells "Grand" from the moment you walk up. With a grand entrance and a strong essence that welcomes you into the lobby, it was a great way to escape the heat of the day and cool down upon arrival.

Downside was that the check-in took too long and as we clearly travelled in a group of 8 people we were checked in one by one and with a large line in front of us, it was a bit disappointing. Staff was very helpful, but i expected some of us to be guided to the club lounge for express check in to speed up the process.

Entering the rooms you can see real quality and the size is grand. Nice stand alone bath tub, large spacious showers and an elegant lay out. Some very creative concept were found as well such as the One person cocktail shaker in the room, the tv menu in the form of a folded wooden room divider and set-up for pillow menu's and sleep music on the bed.

The washing amenities are the best. I realize that i was staying in a suite but it was really high quality body wash and shampoo and it made the experience even more soothing.

Down side on the other hand is the clearly large amount of "entertainment ladies" in the lobby upon return to the hotel. It is such a great property but this makes the image look cheap and local.

The breakfast was grand as well as there is a huge space to choose from. Too bad the egg station was not clear and i missed out on being able to order my scambled eggs. Maybe suggest to make a more clear indication where and who to talk to for this. Sofa's to sit on were too low to sit comfortable but the chairs were fine. Good quality food but too bad the bacon was, as in many hotel, burned to death and hard as a rock...

Never the less the entire experience was truly amazing and I like to thank the lovely French student for her warm farewell upon check out. It is a nice touch and I would surely love to come back to this hotel in the future...

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dutchtraveller007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review, August 8, 2013
Dear Guest,
Bonjour! Thank you very much for your constructive feedback.It is our hope that you will give us the opportunity to better serve you in the near future.

Sofitel Guangzhou Sunrich
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,482 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (168)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Abu Dhabi, United Arab Emirates
Level Contributor
159 reviews
131 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
Reviewed July 24, 2013 via mobile

We had problems with a non working ac in our room. After reporting the problem three times, a housekeeper was sent who had no clue what was going on..we gave up because it was almost midnight by now.
We also found noodles on our bathtowels(see photo), it was reported and noted, but no apologice offered. Overall not the service of a 5 star hotel
On the other hand, rooms and gym are of a high standard.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank AngmohofArabia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review, July 28, 2013
Dear Guest,
Bonjour! We would like to sincerely apologize for the very unusual incidents that have happened during your stay. Please rest assured that they were exceptional and that all investigations and follow-up measures have been taken. In the meantime we will contact you directly to extend courtesies on your next visit.

The Sofitel Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Casablanca, Morocco
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 21, 2013 via mobile

I took one superior room , it´s a mini suite of 55 sq meter about ... Every thing is excellent ... It´s 8 stars hotel ... Breakfast is the best in the world ... The service is extraordinary , you just think you will be served .... Every thing high tech .... Many staff from france so can speak french ... C'est magnifique !

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank lahlouhicham_376
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review, July 24, 2013
Dear guest,
Bonjour! Thank you very much for your constructive feedback. It will be a pleasure to welcome you back in a near future.

Sofitel Guangzhou Sunrich
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guangzhou, China
Level Contributor
103 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed July 8, 2013

my experience this time is much better than the first visit.
first of all we got late at night ,there was a line in the check in counter .
i ask the concierge to call the supervisor.
the cute western lady went out and upgraded us to a suite .in less than 10 minute we were in the room.
i think its one of the most friendly foreigners hotel in Guangzhou.
the stuff is very helpful,no problem with English. also there is a foreign stuff which gives the extra touch.
i really recommend this hotel

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ran D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review, July 11, 2013
Dear guest
Bonjour! Thank you very much for your constructive feedback. It will be a pleasure to welcome you back in a near future.

Sofitel Guangzhou Sunrich
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Guangzhou Sunrich

Property: Sofitel Guangzhou Sunrich
Address: No.988 Guangzhou Avenue Middle, Guangzhou 510620, China
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Guangzhou
#6 Business Hotel in Guangzhou
#9 Family Hotel in Guangzhou
#15 Spa Hotel in Guangzhou
#18 Luxury Hotel in Guangzhou
#52 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Guangzhou Sunrich 5*
Number of rooms: 493
Official Description (provided by the hotel):
Strategically located in Tianhe, the most dynamic financial and commercial district of Guangzhou, the hotel is less than a kilometre away from city landmark CITIC Square and a five minutes drive from Guangzhou East Railway Station, the transportation hub connecting Guangzhou, Dongguan, Shenzhen and Hong Kong. Facilities include 493 spectacular Paris style decor rooms and suites, all overlooking TianHe trendy skyline, 5 innovative bars and restaurants,extensive recreational facilities from SoSpa, SoFit 24-hour fitness centre to an indoor pool enjoying a panoramic view. ... more   less 
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Also Known As:
Sofitel Guangzhou Sunrich Hotel Guangzhou

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