I purchased a romance package which including a champagne wine and a secret present and room fee for my stay in Sunrich Sofitel Guangzhou. Very astonishingly, the hotel just "forget" to give us the champagne and the present . Due to my platinum elite membership, I requested a late checkout . It was 1pm, already passed the normal check out time but the champaigne which I paid for (it's not a gift! it's included in the package I already paid for!!!) still was not in the room, not even mentioned by the staff of hotel. I think it 's ridiculous, if I am not a platinum member or if I didn't request a late co, clearly i will not get the champainge which i ought to get. I complained to club millesime manager of sofitel named KATHY LIU about this . She made apology immediately and tried to relieve my anger. But I was totally disappointed by this kind of apology , after all , it's not MERELY mistakes!!! I don't know how many people who purchased this romace package had been treated by sofitel , just like me. As a flagship sofitel in CHINA, sunrich sofitel guangzhou has DEEPLY SUNK MY CONFIDENCE in accorhotels. The cleaniess in room is under average, I even found some food and used shampoo in my room (which I specially call hotel to make a upgrade)...... The maintanence of the furniture is not good enough, some are just too old for a newly-openning sofitel (maybe in 2010?) .... And Kathy Liu made me upset because of her attitude. She is not kind and not welcoming enough, I don't like her manner at all! I don't like to stay in a such a what so called "five-star""luxury""flagship" Sofitel any more
- Official Description (provided by the hotel):
- Strategically located in Tianhe, the most dynamic financial and commercial district of Guangzhou, the hotel is less than a kilometre away from city landmark CITIC Square and a five minutes drive from Guangzhou East Railway Station, the transportation hub connecting Guangzhou, Dongguan, Shenzhen and Hong Kong. Facilities include 493 spectacular Paris style decor rooms and suites, all overlooking TianHe trendy skyline, 5 innovative bars and restaurants,extensive recreational facilities from SoSpa, SoFit 24-hour fitness centre to an indoor pool enjoying a panoramic view. ... more less
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- Also Known As:
- Sofitel Guangzhou Sunrich Hotel Guangzhou