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“Absolutely Fantasic”

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Sofitel Guangzhou Sunrich
Ranked #15 of 3,480 Hotels in Guangzhou
Certificate of Excellence
Reviewed November 3, 2012

  • Stayed: October 2012, traveled as a couple
    • Value
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    • Service
1  Thank Kevin-A-Jopaz
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this reviewResponded November 4, 2012

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Reviewed October 31, 2012 via mobile

great hotel overall. the location is right at te CBD. it makes transportation very convenient for me. the lobby is grand and nice. rooms are tidy and clean and modern. ii especially like the swimming pool and the gym. staffs are nice. however the price is abit too high during the trading fair. I will come back again

  • Stayed: October 2012
    • Value
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1  Thank DickChandler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this reviewResponded October 31, 2012

We thank you very much for your kind comments and recommendation. It is always a pleasure to receive positive feedback. It will be an honour to welcome you again. The Sofitel Team

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Reviewed October 24, 2012

I stayed in this hotel during canton fair. It’s very nice designed and comfy. Service was outstanding! I heard it just opened last year, so it’s look very brand new and bright. Lobby was spacious and comfortable to have a business talk. Bedroom also very comfy and well designed. And the best part on my business trip, they have FREE WIFI! They also have huge indoor swimming pool. Breakfast has a huge selection and variety of food.

The location of Sofitel hotel is not bad, but not too convenient if you travel by metro quite often. You need to walk down around 15 minutes to reach closest metro from the hotel. If you plan to go from airport to hotel by metro, it is also possible and easily accessible since you only take one line from “airport south” to “tiyu xilu” on line 3, travel time is about 30 minutes. From “tiyu xilu” station, you just need to find D exit, go through mall basement and exiting on the upper floor, and just following the road.

And it only cost 7RMB/person. Absolutely faster than taking a taxi in rush hour (approximately 45mnt – 1 hour, plus long queue in taxi lane on airport) and much cheaper (more or less 100RMB by taxi). In addition, some taxi driver may cheat on meter price especially if you can’t speak Chinese.

Room Tip: I heard corner room is more spacious
  • Stayed: October 2012, traveled on business
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3  Thank Culinaryholic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this reviewResponded October 30, 2012

We thank you very much for your kind comments and recommendation. It will be an honour to welcome you again. The Sofitel Team

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Reviewed October 23, 2012

Great hotel, flawless building.... great finnishing and friendly staffs.
Not top class english speaking staff but very eager to help, they feel ashamed for not being able to communicate with us well.

The breakfast is really good, variety of selections. Love the pool, (be reminded to bring a swimming cap). Great Table tennis room too. Although the wall is a little too thin and we can hear vague noises from the room next door, but the sleeping quality is at a very comfortable level.

Also, we were there during the Canton fair. The shuttle bus were absolutely on time, nice touch of tiny water bottle provide to the Canton fair visitors.

Will definitely return to Sofitel when visit Guang Zhou.

  • Stayed: October 2012, traveled on business
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3  Thank Wen Chin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this reviewResponded October 25, 2012

Thank you for taking the time to tell us about your experience at the Sofitel Guangzhou Sunrich, We look forward to welcoming you again. The Sofitel Team

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Reviewed October 23, 2012

I've stayed at the hotel just after it was opened. The hotel itself and rooms are absolutely beautiful but the staff and overall service was terrible. Not sure if it was due to the hotel being just opened recently. The chinese staff at the reception were plain rude and lied to us about the rooms, likely we were referred to a french girl who was lovely and tried to help us. None of the lower level staff spoke any english and preferred to ignore you not even bothering to say hello. We almost missed our plain when it took them 35 minutes to bring down our luggage. When i pointed out that one of the bags was missing the guy literally rolled his eyes at me and vanished for another 10 minutes to find the missing bag.
The hotel definitely has a potential to be an outstanding 5 star facility if the service is brought up to standard.

  • Stayed: November 2011, traveled on business
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Thank YT86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this reviewResponded October 23, 2012

We were sorry to read about your negative experience. These events however occurred a year ago, just after the opening : Please rest assured that since then our team have matured and that intensive trainings have been delivered on daily basis to provide customers with our celebrated “Cousu-Main” experience. We hope to welcome you back soon and regain your trust.
The Sofitel Team

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Reviewed October 21, 2012

Stayed in the hotel for two nights. The hotel was gorgeous! Loved the room design and marble walls and floor. The hotel overall, the lobby, and the room are modern, fancy and luxury. Everything was convenient in the room.

However, this hotel really needs to improve its service. 1) check-in and check-out were like forever, too lengthy. 2) hotel allowed people to smoke in the lobby?!!! 3) the front desk staff were not so friendly. We travelled as a group of three. We wanted to stay on the same floor, and one staff asked us to pay more in order to stay on the same floor. Seriously?

To summarize, great hotel, but just ok service.

  • Stayed: September 2012, traveled on business
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Thank cllizzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this reviewResponded October 23, 2012

Thank you very much for your constructive feedback. We are sorry about the misunderstanding : The extra payment requested was not related to the floor move, but to the fact that only higher grade Luxury rooms were remaining available at the time on the same floor.
We would also like to reassure you that we do not allow smoking in our Lobby, and that with the exception of a few times when the rules are broken, our public areas remain smoke free.
The Sofitel Team

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Reviewed October 21, 2012

Stayed 10 nights - very attentive whom staff worked had to communicate with us in English. Concierge service excellent. Dined at all restaurants in the hotel, food quality and selection is excellent as most of the food is cooked as you select it, buffet is a must for any meal. Recommend hotel for great stay.

  • Stayed: October 2012, traveled with family
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2  Thank 1peter3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this reviewResponded October 22, 2012

Thank you very much for your very kind words.We do have an extensive language training program in place and many senior foreign trainees are working in all customers areas to ensure proper communication at all time. We look forward to welcoming you again. The Sofitel Team

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Additional Information about Sofitel Guangzhou Sunrich

Address: No.988 Guangzhou Avenue Middle, Guangzhou 510620, China
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Guangzhou
#6 Business Hotel in Guangzhou
#9 Family Hotel in Guangzhou
#13 Spa Hotel in Guangzhou
#15 Luxury Hotel in Guangzhou
#52 Best Value Hotel in Guangzhou
Price Range: $114 - $361 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Guangzhou Sunrich 5*
Number of rooms: 493
Official Description (provided by the hotel):
Strategically located in Tianhe, the most dynamic financial and commercial district of Guangzhou, the hotel is less than a kilometre away from city landmark CITIC Square and a five minutes drive from Guangzhou East Railway Station, the transportation hub connecting Guangzhou, Dongguan, Shenzhen and Hong Kong. Facilities include 493 spectacular Paris style decor rooms and suites, all overlooking TianHe trendy skyline, 5 innovative bars and restaurants,extensive recreational facilities from SoSpa, SoFit 24-hour fitness centre to an indoor pool enjoying a panoramic view. ... more   less 
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Also Known As:
Sofitel Guangzhou Sunrich Hotel Guangzhou

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