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Sheraton Guangzhou Hotel
Ranked #7 of 3,517 Hotels in Guangzhou
Certificate of Excellence
Reviewed March 28, 2014 via mobile

Have stayed at the Sheraton, Guangzhou a few times and has always been very good. Can't go wrong. Breakfast buffet offers a good international choice. Rooms and service have also been very good. Sheraton is a quality brand you can't go wrong with. Would recommend without a second thought.

Stayed: March 2014, traveled solo
Thank Nathan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuangzhou, GUEST EXPERIENCE TEAM at Sheraton Guangzhou Hotel, responded to this reviewResponded March 30, 2014

Thank you so much for your review and we appreciate you taking the time to post such positive comments. It’s always great to hear that our guests enjoy themselves during their travels. We look forward to welcoming you back to Sheraton Guangzhou Hotel.

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254 - 260 of 601 reviews

Reviewed March 24, 2014

we tried a few hotels this month and this hotel was definitely the best, received an upgrade for being a long time member, room is spacious, cleans, the few staffs we talked to speak English quite well. Rooms are full of light, view is delightful, located new a Japanese supermarket and a huge shopping mall, my wife was more than happy, thank you

  • Stayed: March 2014, traveled as a couple
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Thank Bao L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuangzhou, GUEST EXPERIENCE TEAM at Sheraton Guangzhou Hotel, responded to this reviewResponded March 25, 2014

Thank you so much for your review and we appreciate you taking the time to post such positive comments. It’s always great to hear that our guests enjoy themselves during their travels. We look forward to welcoming you back to Sheraton Guangzhou Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 7, 2014

We stayed here in early March and were treated like royalty. I don't usually gush about hotels, but this one is worth it. Platinum status really comes in handy at this hotel. They upgraded us to a club level room. Hotel comped us breakfast and "happy hour" every day. The comped food and drink was excellent quality as well. A great selection and variety of food for every nationality and palate. The staff was very pleasant and accomodating. The hotel is very centrally located on two main subway lines which allow you to get just about anywhere very quickly. There's even a little night market just around the corner from the hotel on Sunday - mystery meat on a steak covered with Szechuan spices were my favourite...

  • Stayed: March 2014, traveled as a couple
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Thank sinner5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuangzhou, GUEST EXPERIENCE TEAM at Sheraton Guangzhou Hotel, responded to this reviewResponded March 16, 2014

Thank you so much for your review and we appreciate you taking the time to post such positive comments. It’s always great to hear that our guests enjoy themselves during their travels. We look forward to welcoming you back to Sheraton Guangzhou Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 2, 2014

We stayed in February for 5 nights at a club room and had a very good experience at this hotel.The property has a central location close to malls and metro though we mainly used the taxis which were cheap,reliable and seemed to be in abundance. Room and bathroom were very accommodating with all necessary amenities.The bed was very comfortable. Breakfast and the club lounge were excellent.
Service at check in and out was swift. The Concierge Mr Calvin Han needs a special mention.No request was too much for him and he made our stay much more enjoyable.He was a great help with our train tickets and departure to the train station. Definitely this will be our hotel in our next trip to GZ.

Room Tip: We stayed on the 30th floor facing the stadium and had a great view.
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  • Stayed: February 2014, traveled with family
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Thank gmr-ta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuangzhou, GUEST EXPERIENCE TEAM at Sheraton Guangzhou Hotel, responded to this reviewResponded March 4, 2014

Thank you so much for your review and we appreciate you taking the time to post such positive comments. It’s always great to hear that our guests enjoy themselves during their travels. We look forward to welcoming you back to Sheraton Guangzhou Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 27, 2014

Centrally located in the Tianhe district, situated next to most of the big shopping plazas, the Sheraton Guangzhou really delivers on food and service. It's also a reasonable price considering the amenities and location.

  • Stayed: November 2013, traveled as a couple
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Thank HandOfGuido
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuangzhou, GUEST EXPERIENCE TEAM at Sheraton Guangzhou Hotel, responded to this reviewResponded March 2, 2014

Thank you so much for your review and we appreciate you taking the time to post such positive comments. It’s always great to hear that our guests enjoy themselves during their travels. We look forward to welcoming you back to Sheraton Guangzhou Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 15, 2014 via mobile

My husband and I booked 2 nights at the Premier Suite for valentine's and our 1st anniversary.

Everything was perfect, from the room decoration to their services! Not to forget how AMAZING the food tastes and the set up.

They're ready to serve you no matter what you're asking for.

The bed is so comfortable that you don't even feel like getting out.
The staff is extra polite and helpful.and I could go on and on but let's just say that it's definitely the number 1 on my list of hotels to stay in.

Stayed: February 2014, traveled as a couple
Thank FatenHass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuangzhou, GUEST EXPERIENCE TEAM at Sheraton Guangzhou Hotel, responded to this reviewResponded February 17, 2014

Thank you so much for your review and we appreciate you taking the time to post such positive comments. It’s always great to hear that our guests enjoy themselves during their travels. We look forward to welcoming you back to Sheraton Guangzhou Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2014

My husband and I stayed for 5 nights from 31st December to 5th January.

Though it's not the best Sheraton that we've stayed at it did not disappoint. Its location is superb as it's just next to a metro station, the Metro being the quickest and a cheap mode of travel in a very traffic congested and crowded city.

Check-in and check-out at the Club lounge was quick and efficient and generally service was friendly and attentive. However, I suggest that fresh juices be made available at breakfast and evening cocktails.

Of very special mention is Calvin in the concierge team who was knowledgeable and extremely helpful. No queries or request for assistance was too much for him. He has indeed helped to make our stay enjoyable. He even turned up at 6.00 a.m. to bid us goodbye! Two young colleagues of his (unfortunately we didn't note their names) were very pleasant and helpful too when we needed to package some toys we bought. They went out of their way to get a box, bubble wrap and tape and packed them for us.

However, we were disappointed that our request for complimentary laundry was turned down, the first in the many hotels, Starwood group or otherwise, we've stayed at. As Executive Club room guests we believe this is not too much to ask but obviously the VIP Services Manager and Laundry Manager deemed it was too much to give!

Despite this, we would recommend this hotel for its location and excellent concierge team.

  • Stayed: January 2014, traveled as a couple
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Thank watchdog_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuangzhou, GUEST EXPERIENCE TEAM at Sheraton Guangzhou Hotel, responded to this reviewResponded February 13, 2014

Thank you so much for your review and we appreciate you taking the time to post such positive comments and suggestion. It’s always great to hear that our guests enjoy themselves during their travels. We look forward to welcoming you back to Sheraton Guangzhou Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Guangzhou Hotel

Address: No.208 Tianhe Road, Tianhe District, Guangzhou 510620, China
Phone Number:
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 3,517 Hotels in Guangzhou
Price Range: $152 - $422 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Guangzhou Hotel 5*
Number of rooms: 445
Official Description (provided by the hotel):
Sheraton Guangzhou Hotel located in the heart of Guangzhou's Tianhe central business district, situated at the hub of 2 major metro lines, and BRT terminal, which provides fast access to Pazhou International Convention Centre. Approx 40 minutes away to Baiyun International Airport and 5 minutes drive or 2 stops by the metro to GZ East Railway Station. ... more   less 
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