We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“One word : Fantastic.”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Sheraton Guangzhou Hotel
Ranked #8 of 3,462 Hotels in Guangzhou
Certificate of Excellence
Mumbai
Level 3 Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“One word : Fantastic.”
Reviewed April 22, 2013

Great Location, Rooms, Views, Restaurant, Service. Overall an excellent package.

Being from India, I found the price to be reasonable. We had a small child and had room service multiple times and also ate at their restaurant. The food was excellent every time.

The only negative is that Taxi's are very difficult to get in the morning and evening.

Room Tip: Rooms on higher floor have better views.
See more room tips
  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Foodie0Mumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuangzhou, Manager at Sheraton Guangzhou Hotel, responded to this review, April 22, 2013
Thank you very much for the great feedback you provided, we are very glad to hear that your stays were comfortable and memorable, and we appreciate your positive comments regarding our good location, hotel facilities and service.
As for the taxi issue, we are continuously working on the taxi companies to provide better service especially during driver shift change over as well as our bell staff are hailing them on both sides of the road to ensure less of a wait for our guests. We look forward to welcoming you and your family back to Sheraton Guangzhou in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

568 reviews from our community

Traveler rating
    344
    178
    33
    10
    3
See reviews for
52
39
28
347
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Toronto, Canada
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 19, 2013

Stayed here for 2 nights will definitely be back. I get to Guangzhou twice a year and have stayed at many properties with this Sheraton meeting all my needs and exceeding on customer service. The property is on a main subway line so access to to the Canton Fair site is easy if you need to move around outside the free shuttle service. Rooms are large, bright and well taken care of. The breakfast was fresh and well done. The staff was exceptional, always eager to help. Great Stay

Room Tip: I always suggest the Club Rooms
See more room tips
  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuangzhou, Manager at Sheraton Guangzhou Hotel, responded to this review, April 21, 2013
Thank you very much for your positive feedback, it’s always great to hear that our guests enjoy themselves during the stays. We appreciate your valuable comments regarding our good locations, facilities and service as well, we certainly look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunbury, Victoria, Australia
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 18, 2013

I stayed here for 3 days while the Canton Fair was on. As result the room rate was through the roof, like all hotels for this event. That said, the hotel is first class, with more staff than I have ever seen before. Room was fantastic, modern and clean. Breakfast at Buffet was great, but I felt Dinner at Buffet was overpriced. The Italian restaurant was fairly good considering it was in China. The hotel has a huge shopping complex next to it, with more nearby, and is close to MRT, so getting around town is easy, and cheap.

One drawback was the 15% service charge that I found out about at check-in, which really makes the bill jump, as it is on everything, and so a Cappuccino is about $7Usd, which is ridiculous for China, and not good quality.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuangzhou, Manager at Sheraton Guangzhou Hotel, responded to this review, April 21, 2013
Thank you for taking time to review our hotel. We appreciate your valuable comments regarding your recent stays and your comments provides us with important message for future improvements. Sincerely, we look forward to welcoming you back to Sheraton for a renewal experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodlands, null, Singapore
Level 5 Contributor
79 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed April 15, 2013

Well trained chamber staff upkeeping superior level of cleanliness and hygiene, good communication with customers on laundry stuff, fantastic location with easy access to airport via subway and other places. Bell boys are exceptionally helpful to assist in getting taxis at hotel lobby

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AS0101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuangzhou, Manager at Sheraton Guangzhou Hotel, responded to this review, April 19, 2013
Thank you very much for the great feedback provided, it is always great to hear that our guests enjoy themselves during the stays. We appreciate your positive comments regarding our good location, facilities and our service as well, we will continue to strive to provide the signature Sheraton experience to all our valuable guests. And thank you for taking time to review us, we certainly look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Level 4 Contributor
48 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed April 14, 2013

No Doorman when I arrived at the entrance only to find out most of the Bellam were at the counter chit chatting.... told female receptionist and she responded quickly. A female manager called later and sent fruits up to apologize. Can be more creative and personal when recovering and not just sending fruits only....

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rant197
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuangzhou, Manager at Sheraton Guangzhou Hotel, responded to this review, April 21, 2013
We sincerely apologize for the unaccepted service you have had experienced. We have taken immediate actions to reinforce training to our staffs and we appreciate if we can have the opportunity to speak with you for more details. Please feel free to contact us at Guangzhou@sheraton.com. Thank you for taking time to review us as your valuable comments provides important message for our further improvements. We certainly look forward to hearing from you and welcoming you back to Sheraton for a renewal experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
George Town, Malaysia
Level 5 Contributor
82 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed April 8, 2013

Stayed here for 2 nights last week. I would say that this Sheraton is considerably among the best I have stayed, not only within the SPG group, but compared to other hotel chains as well.

As a Platinum member, I was upgraded to a suite room. Checked in at the Club reception and was greeted by a few staff, all of them very courteous and speaks English.

The suite room was very nice with all amenities you could possibly think of, except there is no espresso machine, otherwise it would be perfect.

I think the location is very good, 2 minutes walk to the subway; and is on a complex that also houses a large shopping mall. There is also other shopping malls nearby and underground. Taxi from the Baiyun airport cost me RMB117, plus RMB15 for the toll, takes about 50 minutes. Taxi to the airport was RMB102, and no toll, 40 minutes. The hotel is 2 subway stops from the IT shopping area.

Breakfast at the Club was so so....variety of food is naturally not as many compared to the restaurant downstairs, but to me its just too few choices, quality not that great either. However, the service was very good. Food quality at the Westin Pazhou (see my other review) was waaaay better.

I will be staying here again if I am back to Guangzhou.

Room Tip: For better view, try to get a room that doesn't face the building next to the hotel.
See more room tips
  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alfaromeo8c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuangzhou, Manager at Sheraton Guangzhou Hotel, responded to this review, April 14, 2013
Thank you very much for your valuable and detailed comments regarding your recent stays, it is glad to hear the majority of your stays are memorable and enjoyable, and we would like to thank you for your loyalty to Starwood Preferred Guest Program and sharing your experience with us. We certainly apologize for the breakfast experience at Sheraton Club, and for sure we will review our performance with related departments. We sincerely look forward to welcoming you back to Sheraton Guangzhou.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, null, Hong Kong
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 4, 2013

The hotel is new, beautiful, everything works perfectly, the rooms are clean, and the view is spectacular.
The problem is the staff, they don't speak English, don't have any training to treat foreign people.
I believe that is so big and they are doing so great with the local market that the local staff prefers to deal with Chinese rather with other languages guest.
Also I noted that Mr Green, the General Manager are doing a great effort to correct this problem. I stayed one week, and I loved the place, the room, the mattresses, the bath all is magnificent. but avoid to deal with the jr staff (the grey uniform if you don't want problems) go directly to the senior staff (the black uniform), and you will be well served.
The location is perfect, next to the Teem mall, a fantastic shopping center, even they are connected.
At night the streets are full of vendors, really niece. At 5 minutes walk is Computer center.

I really recommend this hotel and even thanks to the Senior Management for their kind help, avoid the jr staff. Even when you will go to check look for the supervisor.
Just to tell you of the many problems that I have with The jr staffers, is that I asked, at the front desk to talk to the manager. and in the most horrible English, she answer me NO MANAGER HERE`. Thanks God The Manager Assistant, was close and take care of me immediately . Since then I if I have any problem I called to one cell that the provide me
I really like the place and recommend it, just avoid these grey people

Room Tip: never accept a room with a door next to the other room. The chinesse speak very loud and for sure yo...
See more room tips
  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CarllosA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuangzhou, Manager at Sheraton Guangzhou Hotel, responded to this review, April 7, 2013
Thank you very much for your detailed and valuable comments regarding your recent stays. We appreciate your positive comments regarding our good locations and room facilities, and we are very glad to hear that you love our hotel and do enjoy yourself here. One of the major purpose of online review is to highlight the areas for improvements, your valuable comments provides us important information that we can improve on for the future. We are taking immediate actions to improve our junior staffs performance both in English skills and service training. And we would like to thank you again for taking time to review our hotel as your comments are key to our continuous improvement. We sincerely look forward to welcoming you back to Sheraton Guangzhou.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Guangzhou hotels
0.4 mi away
Oakwood Premier Guangzhou
Oakwood Premier Guangzhou
#1 of 3,462 in Guangzhou
611 reviews
0.2 mi away
Guangzhou Marriott Hotel Tianhe
Guangzhou Marriott Hotel Tianhe
#9 of 3,462 in Guangzhou
578 reviews
0.8 mi away
The Westin Guangzhou
The Westin Guangzhou
#11 of 3,462 in Guangzhou
1,356 reviews
Show Prices
Show Prices
Show Prices
0.7 mi away
Mandarin Oriental, Guangzhou
Mandarin Oriental, Guangzhou
#2 of 3,462 in Guangzhou
705 reviews
0.9 mi away
Hilton Guangzhou Tianhe
Hilton Guangzhou Tianhe
#18 of 3,462 in Guangzhou
783 reviews
0.8 mi away
W Guangzhou
W Guangzhou
#6 of 3,462 in Guangzhou
671 reviews
Show Prices
Show Prices
Show Prices

Been to Sheraton Guangzhou Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Guangzhou Hotel

Property: Sheraton Guangzhou Hotel
Address: No.208 Tianhe Road, Tianhe District, Guangzhou 510620, China
Phone Number:
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 3,462 Hotels in Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Guangzhou Hotel 5*
Number of rooms: 445
Official Description (provided by the hotel):
Sheraton Guangzhou Hotel located in the heart of Guangzhou's Tianhe central business district, situated at the hub of 2 major metro lines, and BRT terminal, which provides fast access to Pazhou International Convention Centre. Approx 40 minutes away to Baiyun International Airport and 5 minutes drive or 2 stops by the metro to GZ East Railway Station. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Priceline, Expedia, Hotels.com, Travelocity, Ctrip TA, Cheap Tickets, Agoda, TripOnline SA, Cancelon, Hotwire and HotelQuickly so you can book your Sheraton Guangzhou Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing