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“Mixed thoughts - nice building, food and staff lets it down”

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Sheraton Guangzhou Hotel
Ranked #7 of 3,466 Hotels in Guangzhou
Certificate of Excellence
London
Level 4 Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Mixed thoughts - nice building, food and staff lets it down”
Reviewed October 31, 2012

The hotel itself is very nice and my room was quite large and well appointed. It is what you would expect in a Sheraton. My overall feeling when I left however was of a hotel eager to take your money and not really serve you as a customer.

Food and beverage costs are very high by China stadards - 200RMB for breakfast, 40 RMB for a can of coke in the bar. made me feel like I was in Manhattan! And they bring you the food bill at breafast before you eat, like they think you aren't going to pay before you leave. They also told me when I checked in that I would get a 15% discount on meals in the restaurant as an SPG member, but on check out I was told that only applied to dinners.

I had arranged for a guide/translator through the hotel Concierge at an agreed rate, only to be charged more after I returned for the day, watching the concierge pocket part of the fee. Left a very bad impression. And the guide encouranged me away form the shopping places I wanted to go and instead directed me to tourist traps where I fear I was charged over the odds as you cant negotiate prices. I think the hotel should have a better pool of trusted people they can call on to help their guests.

Most of my trip I stayed at Marriotts and I thought their service was consistently better than I experienced here at the Sheraton. If you need to stay here, try for a breakfast included rate and watch your dealings with the hotel carefully.

  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Buddman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kevin w, Manager at Sheraton Guangzhou Hotel, responded to this review, November 14, 2012
Thank you very much for choosing Sheraton Guangzhou Hotel while you’re travelling in Guangzhou! We appreciate your detailed comments. We sincerely apologize for the unacceptable experience you have had experienced during your stay, and we have taken immediate action to improve our service. We would like to thank you again for taking time to review our hotel as your comments are key to our continuous improvement . And We hope that we can have this opportunity to welcome you back to Sheraton Guangzhou again in the future.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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hk
Level 3 Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 30, 2012

good location, very close to the east rail station and right next to a large mall, convenient to some major office buildings
brand new hotel, very large rooms, nice deco, comfy bed, not hard but provides good support.
it was 10:20 when i checked in at night, too late to get fruit, i was told, wonder why, no one on duty at room service?
breakfast was served quickly, so the service was actually not bad for such a new hotel

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank treatable
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kevin w, Manager at Sheraton Guangzhou Hotel, responded to this review, November 14, 2012
Thank you very much for choosing Sheraton Guangzhou Hotel while you’re travelling in Guangzhou! And we also would like to thank you for taking time to review our hotel as your comments are key to our continuous improvement . We sincerely look forward to welcoming you back to Sheraton Guangzhou.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
belonderful
Level 4 Contributor
31 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed October 30, 2012

good location in the heart of a main shopping area
lovely and very attentive service, helpful and good response
room size quite good for large city hotel
restaurants connected to the hotel very good quality
very clean rooms and lobby
would stay again

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank belonderful
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kevin w, Manager at Sheraton Guangzhou Hotel, responded to this review, November 14, 2012
Thank you so much for choosing to stay at Sheraton Guangzhou Hotel while you’re travelling here! We are very happy that you have a wonderful stay and thank you to share your experience with us, we are looking forward to welcoming you back to our hotel again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Xiamen, China
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 14, 2012

we book the room there because the netherland ambassy is just next door, it's totally for business and hotel is always ok as sheration everywhere, nothing special to compaint and it's in Tianhe city shopping mall so you can buy anything you want just get off the stairs!
bring some more cloth as the air conditon is really cold inside the hotel!

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank super_little_sushi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kevin w, Manager at Sheraton Guangzhou Hotel, responded to this review, November 14, 2012
Thank you very much for choosing to stay at Sheraton Guangzhou Hotel! We are very happy that you have a wonderful stay and we are looking forward to welcoming you back to our hotel again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Level 6 Contributor
97 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed October 12, 2012

Stayed here for 4 nights on while on business.
Very well located, close to trains, and easy to get cabs.
Rooms are very spacious, and well lit.
Room service better than average for China.
Italian restaurant pretty hopeless, better to go to shopping centre close by.
Would stay here again

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sammytina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kevin w, Manager at Sheraton Guangzhou Hotel, responded to this review, November 14, 2012
Thank you so much for choosing to stay at Sheraton Guangzhou Hotel while you’re travelling here! We are very happy that you have a wonderful stay and thank you to share your experience with us, we are looking forward to welcoming you back to our hotel again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 11, 2012 via mobile

Very close to shopping mall so very convenience.. A lot of restaurants nearby so food was not a problem... Room was quite nice but since it is a new hotel, there is still a strong smell so I asked for a room change.. And the service need improvement, as their response time was quite slow... however the Overall experience was quite good but found it a bit overpriced..

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rodin_smith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kevin w, Manager at Sheraton Guangzhou Hotel, responded to this review, November 14, 2012
Thank you very much for choosing Sheraton Guangzhou Hotel while you’re travelling in Guangzhou! We sincerely apologize for the experience you have had experienced during your stay, and we have taken immediate action to improve our service. We would like to thank you again for taking time to review our hotel as your comments are key to our continuous improvement . We sincerely look forward to welcoming you back to Sheraton Guangzhou.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brazil
Level 5 Contributor
63 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 8, 2012

I stayed in this hotel in october, 2011 and april, 2012 during Canton Fair. Its a good hotel in a very central area. Very close tube station. But as a Sheraton flag the restaurants could be better. The main buffet is good only for one night and the italian restaurant has a poor food. Beside this observation the price is too high for the services and facilities.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HADT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kevin w, Manager at Sheraton Guangzhou Hotel, responded to this review, October 20, 2012
Thank you very much for your feedback regarding your recent stay. We sincerely apologize for the unpleasant dining experience you experienced during your stay. We are taking immediate action to investigate and improve our food quality and we would like to thank you again for taking time to review our hotel as your comments are key to our continuous improvement. We sincerely look forward to welcoming you back to Sheraton Guangzhou Hotel!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Guangzhou Hotel

Property: Sheraton Guangzhou Hotel
Address: No.208 Tianhe Road, Tianhe District, Guangzhou 510620, China
Phone Number:
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 3,466 Hotels in Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Guangzhou Hotel 5*
Number of rooms: 445
Official Description (provided by the hotel):
Sheraton Guangzhou Hotel located in the heart of Guangzhou's Tianhe central business district, situated at the hub of 2 major metro lines, and BRT terminal, which provides fast access to Pazhou International Convention Centre. Approx 40 minutes away to Baiyun International Airport and 5 minutes drive or 2 stops by the metro to GZ East Railway Station. ... more   less 
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