The hotel itself is very nice and my room was quite large and well appointed. It is what you would expect in a Sheraton. My overall feeling when I left however was of a hotel eager to take your money and not really serve you as a customer.
Food and beverage costs are very high by China stadards - 200RMB for breakfast, 40 RMB for a can of coke in the bar. made me feel like I was in Manhattan! And they bring you the food bill at breafast before you eat, like they think you aren't going to pay before you leave. They also told me when I checked in that I would get a 15% discount on meals in the restaurant as an SPG member, but on check out I was told that only applied to dinners.
I had arranged for a guide/translator through the hotel Concierge at an agreed rate, only to be charged more after I returned for the day, watching the concierge pocket part of the fee. Left a very bad impression. And the guide encouranged me away form the shopping places I wanted to go and instead directed me to tourist traps where I fear I was charged over the odds as you cant negotiate prices. I think the hotel should have a better pool of trusted people they can call on to help their guests.
Most of my trip I stayed at Marriotts and I thought their service was consistently better than I experienced here at the Sheraton. If you need to stay here, try for a breakfast included rate and watch your dealings with the hotel carefully.
- Official Description (provided by the hotel):
- Sheraton Guangzhou Hotel located in the heart of Guangzhou's Tianhe central business district, situated at the hub of 2 major metro lines, and BRT terminal, which provides fast access to Pazhou International Convention Centre. Approx 40 minutes away to Baiyun International Airport and 5 minutes drive or 2 stops by the metro to GZ East Railway Station. ... more less
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