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Sheraton Guangzhou Hotel
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Reviews (752)
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All reviewstee mallshopping mallfeast restaurantgreat hotelfestival walkthe club loungespg membermeeting roomtiyu xilusubway stationcentral locationcanton faircomfy bedtianhe districtgreat roomupgraded to a suiterooms are spacious
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Reviewed May 10, 2012

I decided to change hotels to the Sheraton for the Canton Fair as I went to the hotel and checked it out during my last visit to the area. It was about 250 meters from my other hotel that was maybe a 3 star and was not a great hotel. I was pleasantly surprised at how nice and great the service was for this Sheraton. The location is great as it is close to the train station and the metro is right outside the front doors. There are plenty of shopping and food choices in the adjoining mall and in the area. The staff at check in were excellent and I paid the extra amount to upgrade to the Club Room when it was offered. It was a great option as the breakfast, snacks and the 2.5 hours of complimentary drinks at night was very nice with premium choices and lots of extras. The room was great with a large separate bath and shower. Large window with a good view and very good toiletries including lots of complimentary water. There was a soccer game at the stadium across the street and the club staff were able to get tickets for us and make all the arrangements. They also recommended a few great restaurants and shopping locations. They made all my taxi, train and shuttle arrangements and were very easy to communicate with during my stay. I have already booked the Sheraton for my next stay. The only small extra they are missing is a pool but they say it will done one of these days. The gym is very good and is open 24 hours. This is a well managed property and I would recommend it for pleasure or business stays in Guangzhou for families or individuals.

Room Tip: Ask for a high Club Floor room away from the elevator as there is some noise in the morning.
  • Stayed: May 2012, traveled on business
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Thank Joegozz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kevin w, Manager at Sheraton Guangzhou Hotel, responded to this reviewResponded May 21, 2012

Thank you so much for taking your precious time to review our hotel. It is always great to hear our guests enjoy themselves during their stay, and we are highly appreciated that your detailed and valuable comments regarding our location, facilities, food, as well as our service. We would like to thank you again for choosing to stay at Sheraton Guangzhou Hotel during your traveling in Guangzhou, and certainly we looking forward to your return!

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Reviewed April 29, 2012

The deluxe room was spacious with excellent water pressure from the shower. The Sweet Sleeper Bed and the pillow was comfortable. Associates from the Front Desk, Concierge and Feast was friendly as I only encounter this 3 areas.

  • Stayed: April 2012, traveled with friends
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Thank MLMark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kevin w, Manager at Sheraton Guangzhou Hotel, responded to this reviewResponded May 20, 2012

Thank you very much for choosing to stay at Sheraton Guangzhou Hotel during your travel and sharing your experience with us. We are glad to hear that you have a wonderful stay and we looking forward to welcoming you back to Sheraton Guangzhou.

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Reviewed April 26, 2012

The location is superb next to shopping mall,metro...
The room was very good as its new and the SPA was very good too...pity the pool was still under construction.

  • Stayed: April 2012, traveled on business
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Thank timolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kevin w, Manager at Sheraton Guangzhou Hotel, responded to this reviewResponded May 20, 2012

Thank you for choosing to stay at Sheraton Guangzhou Hotel. We are very happy that you have a wonderful stay and thank you to share your experience with us, we looking forward to welcoming you back to our hotel again.

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Reviewed April 25, 2012

Stayed over at Sheraton during my last business trip.

Location: Conveniently located above the subway station. There is also a shopping mall right next to it and just minutes away, there are few more shopping malls. Thus its a place where you will not have problem finding food. For ladies, you can also pop by the underground shopping mall across the road.

Food: Very sumptuous and wonderful spread.

Room: Was upgraded to the executive floor and the room is huge with a nice bath tub. Unfortunately flight was delayed and thus unable to use it. Hope to get to use it on my next trip!

Pillow: Best pillow which is not too soft and yet your head sinks nicely.

Only complaint - the bathroom was too far from the dressing room but I guess the hotel wanted the bathroom to have a full window view and it make no sense to shift the dressing room to the back.

Room Tip: Room was near to the lift lobby but it was not noisy at all.
  • Stayed: April 2012, traveled on business
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Thank t0kid0ki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kevin w, Manager at Sheraton Guangzhou Hotel, responded to this reviewResponded May 20, 2012

Thank you for taking your previous time to review our hotel. We are glad that you have a wonderful stay while you are traveling in Guangzhou and we appreciate you detailed and valuable comments regarding our location, facilities, and our service. We would like to thank you as well for sharing your experience with us. We looking forward to your return in future!

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Reviewed April 23, 2012

the Sheraton was a fantastic place for my recent visit to the Canton fair. They catered for the needs of all visitors attending the fair by having regular shuttles that ran to and from. breakfast was good, dinner was good and rooms were great. try to get a room overlooking the stadium.
the fact its linked to the TeeMall was a bonus as it saves a heap of travel time going to and from shopping centres.
overall it was good for a relatively new hotel.

  • Stayed: April 2012, traveled on business
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Thank bizzlex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kevin w, Manager at Sheraton Guangzhou Hotel, responded to this reviewResponded May 20, 2012

Thank you so much for your review and sharing your wonderful experience with us. We appreciate your comments regarding our good location, facilities as well as our service. And we are very happy to have you with us during you are traveling in Guangzhou, we will continually provide the signature Sheraton experience to all our valuable guests. Sincerely, we are looking forward to welcoming you back to Sheraton.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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