We are multilingual, multi national group all native or 100% fluent speakers of English AND Mandarin.
We prepaid due to their requirement, due to the holiday. We were sold "river view" for two nights. We were really excited, as it sounded great.
At check in, when the desk clerk was running my credit card for the security fee, she purposefully ran the card through the system three times with the wrong password. For those of you without passwords on your visa card, by running it with the wrong password, it invalidates the card, requiring the card holder to physically go to the bank to reactivate the card. She did this on New Years Eve.... So now I'll not have my credit card to pay for anything until the 3rd or 4th.
When confronted, of course she said she didn't know (impossible, and a lie; her coworker said she heard me say it to her, and so the girl changed her story).
We were told that we would have to change rooms for the second night. Obviously that did not fit in to our expectations. Complaining did no good.
We checked into the room, which is nice. The only things to complain about are the tv is small, and the AC-heating system is disabled. It was cold in the room at night.
The morning brought the staff trying to make us check out of the first room before noon, yet not giving the next room until four pm
During packing up, a glass was broken. We told them, as we didn't want anyone hurt.
They assigned the next room, but it over looked the road, not the river. Also the room wasn't as good.
When we brought this up to the manager, he said he'd look into it.
We went out for food. Upon returning to the hotel, we were stunned to find out that our key didn't work for our room... When we went to the frontdesk they explained they had moved all of our stuff with out telling us.... And their rationale was to give us the room we'd paid for- irony eh? I was not pleased they had gone through my stuff to move us, especially as I had valuables.
The room was the original room we were in the first night! As we were told the room the second night would be better, every thing is a lie. They made us accept the room move by an upgrade, then move us to the road side view, and then give the same room back!
So when we went back in to the original room, no one had bothered to clean up the broken glass!
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