We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Quiet and luxurious”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Chateau Star River Hotel
Ranked #71 of 3,462 Hotels in Guangzhou
Certificate of Excellence
Rio de Janeiro, RJ
Level 3 Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Quiet and luxurious”
Reviewed June 10, 2014

Person who choose the Chateau Star River, will find quiet place, nice service and luxurious rooms! Don't forget the dinner buffet, all kind of international food, perfect! Also the outdoor pool, sauna and gym are perfect! I use to stay there since 2008 for my Guangzhou Fairs.

Room Tip: Rooms under the 17th floor with a nice river view
See more room tips
  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HeyGi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketing c, Guest Relations Manager at Chateau Star River Hotel, responded to this review, June 12, 2014
Dear Guest,

Thank you for taking time to provide your feedback regarding our hotel and your great support for us.Looking forward to serving you next time!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

197 reviews from our community

Traveler rating
    88
    80
    18
    4
    7
See reviews for
5
7
4
70
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Meise, Brabant, Belgium
Level 4 Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 1, 2014 via mobile

We only stayed 1 night, what a pity.
Very nice hotel with excellent service.
Rooms are excellent and beds are topclass!!!
Of course the price is also not cheap, unfortunately...

To be continued during our next visit.

Stayed May 2014, traveled on business
Helpful?
Thank Mark_Valerie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketing c, Guest Relations Manager at Chateau Star River Hotel, responded to this review, June 2, 2014
Dear Guest,
Thank you for taking time to provide your feedback regarding our hotel and your great support for us.Looking forward to serving you next time!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oceano, California
Level 4 Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 30, 2013

This hotel was recommended to me by a co-worker and I finally listened. The hotel is beautiful and well kept. The staff is very pleasant and helpful. At times a bit too helpful but this is so much better than 'not helpful' enough.
The rooms were clean and well maintained. The lighting could be a little better, brighter, however this is a common issue with hotels in this area and would not deter me from staying at this hotel in the future. As a matter of fact I have already booked the hotel for my next visit in a couple of months.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HopkinsL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketing c, Guest Relations Manager at Chateau Star River Hotel, responded to this review, November 16, 2013
Dear Guest,
Thank you for taking time to provide your feedback regarding our hotel and your great support for us.Looking forward to serving you next time!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 3 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 17, 2013

I was visiting this hotel this month for business trip. All i can say is this hotel is Perfect high end place, with great accommodations.

Clean, great service, nice room and good option of internal restaurants.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sergey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketing c, Guest Relations Manager at Chateau Star River Hotel, responded to this review, September 25, 2013
Dear Guest,
Thank you for taking time to provide your feedback regarding our hotel and your great support for us.Looking forward to serving you next time!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guangzhou, China
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 4, 2013

It's taken a few months to get over our experience at Chateau Star River. My husband booked this as a stay-cation on Valentine's weekend. The whole experience from start to end was a joke. This 5* hotel, like many things in China, was a fake. From fake Occitane soap in the bathroom to fake french wine in the restaurant, you really started to question what was real about the 5* experience.
We booked a spa suite (with two jacuzzi bath tubs facing the river) as advertised (and illustrated with a photo) on their website, but on arrival were given a room with one small bath tub facing a TV screen. When we pointed out the discrepancy with their website, there was no sense of regret to apology. Eventually, after really digging our heels in, we were moved to a room on the spa floor, complete with jacuzzi bath and cockroach under the bed. By this stage we just wanted to get on with our one night stay. A game of tennis went smoothly and the courts are well maintained (though they are at an extra cost).
Dinner was another fiasco…We dressed up for dinner in anticipation of some fine dining at the Grill room. However, when we got to the restaurant floor, it turned out that the Grill Room was only open at Christmas and Canton Fair time (really?!?!?) and our only option was to pay for the Valentine's Day buffet in the mezzanine cafe. The buffet was overpriced, cold and just a little odd (think steak and fish on the same plate as a choux pastry swan with cream and red fruits).
We are not new comers to China and are always ready for a surprise or two but the Chateau Star River took our breaths away. They are charging international 5* prices but delivering little better than 2* service.
The Leading Hotels of the World should probably review their offering in Guangzhou. Of their three options in Guangzhou, two of them are Chateau Star River and it's sister hotel (both far from the city centre) and the last one is the White Swan (which is currently closed for refurbishment until Spring 2014).

Room Tip: Just stay away.
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Muriel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketing c, Marketing Specialist at Chateau Star River Hotel, responded to this review, June 13, 2013
Dear Guest,
Thank you for your feedback. I'm sorry to hear about your staying which is not we expected. Regarding to the Grill Room, it is a special place in the hotel and you can require basic information from our staff. E-Cafe will have various food festivals within a year and there are Frecnch and South American Food Festivals in this Summer, hope you can reative your passion to our hotel. Besides, we recommand you to have a try in Always Cantonse Restaurant, tasting authentic Cantonese food.
You suggestions will be tranfered into our strength to make improvement. Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai, Maharashtra, India
Level 2 Contributor
9 reviews
5 hotel reviews
Reviewed January 18, 2013

One of the hotels where the hotel has two magnificent lobbies one for the rooms and one a general lobby.
One of the hotels where living is a life apart
One of the Hotels which has a number of residencies within the complex
One of the Hotels which is every tourists dream to live in
One of the Hotels that has huge rooms where living is pleasure

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amduggal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketing c, Marketing Specialist at Chateau Star River Hotel, responded to this review, June 7, 2013
Dear Guest
Thank you for taking time to provide your feedback regarding our hotel and your great support for us.
Looking forward to serving you next time!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 6 Contributor
83 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed December 2, 2012

The reason why came to this area was just because of the zoo. Staying in this hotel was just a 2nd choice as we intended to book the hotel in Chimelong but it was full. Eventually, it turn out to be a very good experience to me and my family

The hotel is relatively new. The room is very nice and clean, free internet is provided.

We arrived in the morning and had a Dim Sum lunch at the Chinese restaurant before departed to the zoo. Although the restaurant's environment and the services are good, the food basically does not meet 5 stars hotel standard.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HappyTravel0504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Guangzhou hotels
Chateau Star River Haiyi Peninsu...
#314 of 3,462 in Guangzhou
23 reviews
Royal Marina Plaza
#79 of 3,462 in Guangzhou
177 reviews
Chimelong Hotel
#35 of 3,462 in Guangzhou
1,262 reviews
Show Prices
Show Prices
Show Prices
Agile Hotel
#108 of 3,462 in Guangzhou
63 reviews
Nanfang Yiyuan Hotel
#1,164 of 3,462 in Guangzhou
20 reviews
Pazhou Exhibition Hall
Xiangjiang Hotel
Xiangjiang Hotel
#1,216 of 3,462 in Guangzhou
69 reviews
Show Prices
Show Prices
Show Prices

Been to Chateau Star River Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Chateau Star River Hotel

Property: Chateau Star River Hotel
Address: No.1 Panyu Road North, Panyu District, Guangzhou 511430, China
Location: China > Guangdong > Guangzhou
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #71 of 3,462 Hotels in Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Chateau Star River Hotel 4.5*
Number of rooms: 307
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Ctrip TA, Priceline, Orbitz, Travelocity, Cancelon, Agoda, Hotwire, Cheap Tickets and HotelQuickly so you can book your Chateau Star River Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing