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“Lovely Grand Hotel with superb location” 5 of 5 bubbles
Review of The Westin Guangzhou

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The Westin Guangzhou
Ranked #19 of 3,390 Hotels in Guangzhou
Certificate of Excellence
Singapore, Singapore
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Lovely Grand Hotel with superb location”
5 of 5 bubbles Reviewed September 10, 2013

I stayed at the Westin Guangzhou for 3 nites recently. The room is large with very cosy furnishings and lightings. And the best of course must be the heavenly bed and pillows, a trademark of Westin. I love the central location. I can walk via the stadium, a very pleasant walk to the underground malls and to the subway too. We had very nice dim sum for lunch and a very delicious dinner at the chinese restaurant. The buffet breakfast and lunch have very wide international choices of food. I love their miniscule presentation and the food is very fresh. The Q bar at the side have good selection of international beers on tap. Overall a great stay and an enjoyable holiday.

Room Tip: Request for a high floor room. Awesome city views of Guangzhou.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank April-lady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,183 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
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  • Turkish first
  • Any
English first
Beijing
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed September 10, 2013

Very nice hotel with good facilities and helpful staff !
I'm wondering how they make it to deliver suprises to customer, from the room, executive lounge to fitness center. The Ayi in locker room is so nice and always has a big smile on her face, she is super helpful.
I definitely will choose it when I'm back to Guangzhou, as a platinum member, I can say it's the best experience in all the brand property.
Stayed in late August.

  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BeijingMay_G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed September 6, 2013

I stayed at Westin, Guangzhou recently. The rooms are BIG! And the bathrooms are also BIG! It was a comfortable stay with most amenities provided. The hotel location was good & the chauffeur service was excellent.

However, I did not find the staff too professional - most of them had trouble understanding English. There very few menu options for vegetarians, which is understandable in China. But I expected a 5 star hotel to be able to cater to all kinds of tourists. Further, there were several issues during the billing while checking out. I had to check the bill line-by-line and I struggled to help them understand not to charge me for breakfast because free breakfast was part of the package.

Room Tip: Ask for rooms facing the stadium for a good view
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  • Stayed May 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Amide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guangzhou, China
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed September 3, 2013

We decided to opt for an ugrade to the executive floor, which was an excellent choice. What a view on the city and the light show of the buildings in the evening.

Booked a room for 3 but only breakfast for one person was included, this is unfortunately standard in most Chinese hotels. This was one of the reasons why we opted for the upgrade

Breakfast great, also nice evening snacks and coctails in the evening at the club.

Very spacious room and excellent servicem though the English of the staff is not really up to a 5 star hotel.

  • Stayed August 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank dirkusalbertus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review, September 9, 2013
Dear Valued Guest,

Thank you for selecting The Westin Guangzhou for your recent stay. We appreciate your constructive feedback and will communicate your comments to relevant department immediately and take action accordingly as we take pride in being renowned for our superior service and quality of hotel. Your feedback is most important to us as it helps us to achieve the standards we try so hard to maintain.

Thank you once again for your comments and we look forward to welcoming you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed September 2, 2013

Very nice hotel, but the greatest part of this hotel is the stuff, young and professional, smiling, motivated and helpful. It's extremely kind and professional at the same time and you can see how motivated they all are. Good management behind.

The hotel experience, room, beds, shower, and fragrance is delivered in the best Westin way. And this is great.
Have been in other Westin hotel and not always got this high standards.
Well done guangzhou, well done.

P.s. Kyle at the concierge is an amazing and helpful guy (I'm sure everyone else is too). And The assistant front desk manager is great and experienced, able to understand the people in front of him and their needs. A great added value to any hotel. Too bad i don't remember his name (after 13 hours flight it happens)
I will be back here.

Room 3716 is Amazing!

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank neojago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
1 review
5 of 5 bubbles Reviewed August 10, 2013

The Westin Guangzhou is everything that a hotel should be. Check in is fast and efficient. All needs are met with courtesy and speed. The beds are incredibly comfortable. The rain shower is perfect after the summer heat of Guangzhou. It is great for business. For families it is lacking in activities nearby. Management made my daughter feel special by addressing her by name each morning at breakfast during our twelve day stay.

  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LaternWaste
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, British Columbia, Canada
2 reviews
5 of 5 bubbles Reviewed August 1, 2013

My company hosted a meeting in Westin Guangzhou. The event manager and the team were very detail orientated and easy to work with. Job well done. The meeting room and equipment are better than what we had in another 5-star hotel in Beijing.
The guest room has modern stylish design. The hotel location couldn't be better. It is few minutes walk from subway station and 5-minute drive from Guangzhou East Railway station. The overall event experience is fantastic!

  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank fifi_sky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Guangzhou

Property: The Westin Guangzhou
Address: No.6 Linhe Middle Road, Tianhe District, Guangzhou 510620, China
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Guangzhou
#15 Romantic Hotel in Guangzhou
#16 Spa Hotel in Guangzhou
#19 Luxury Hotel in Guangzhou
#71 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Guangzhou 5*
Number of rooms: 446
Official Description (provided by the hotel):
Next to Shopping Malls & Restaurants Our hotel is adjacent to the CITIC Plaza, which is home to Fortune 500 companies, brand shops and many popular restaurants; a 5-minute walk distance from many other shopping/commercial malls and boutiques, such as Tai Koo Hui, Teemall, Grandview and Onelink.Transportation5 minute walking distance to the Guangzhou East Train Station-the southern gateway to Hong Kong; 45-minute travel from the International Baiyun Airport; modern subway system connects the hotel to all parts of the city, two direct subway lines to the airport. Room - Heavenly Spa, Heavenly Bath & ShowerOur Westin rooms which are 50sqm in size offer you the ultimate in comfort and technology including Westin's signature Heavenly Bed(R), invigorating shower and bath, wireless high speed internet access, flat screen television and IP Phones with cordless handset. Or choose our new WestinWORKOUT(R) Room to maintain your wellness routine and fitness regime in the privacy of your room. Bathrooms feature separate bathtubs and showers and makeup/shaving mirrors.Eat and drink well at Hotel - Five restaurants and two barsOur five restaurants and bars include an all-day dining venue, a Chinese restaurant offering the finest Cantonese specialties, a lobby lounge, a Latin American restaurant with live entertainment and a Cuban Cigar Lounge, and an upscale rooftop Italian restaurant and lounge boasting stunning city views. Spa and fitnessHeavenly Spa is a sophisticated urban sanctuary featuring a series of therapies and treatments, with the sole purpose of restoring your body's harmony and balance while shedding fatigue and stress.GeneralIn addition to a full-service spa, The Westin Guangzhou features an indoor pool, outdoor pool, Jacuzzi, sauna, hot & cold plunge pool, and 24-hrs fitness facility. Dining is available at one of the hotel's 5 restaurants. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary high-speed wireless Internet access. Business amenities at this 5-star property consist of a business center, a technology helpdesk, and limo/town car service. Event facilities include conference/meeting rooms, small meeting rooms, and a ballroom. This luxury hotel also offers executive floors, and a concierge desk. Onsite parking is complimentary. ... more   less 
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Also Known As:
The Westin Guangzhou Hotel Guangzhou
Westin Guangzhou

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