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“a fabulous stay at Westin GuangZhou” 5 of 5 stars
Review of The Westin Guangzhou

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The Westin Guangzhou
Ranked #12 of 3,048 Hotels in Guangzhou
Certificate of Excellence
Taipei, Taiwan
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“a fabulous stay at Westin GuangZhou”
5 of 5 stars Reviewed March 26, 2013

Stayed here for a night, experienced a little hiccup at check-in but overall it was a pleasant stay. The lobby of the hotel is a typical chinese five stars hotel, with a great big lobby clean and bling. The incident at check in was that I went straight to the SPG counter and were served by their brand new staff – Jane, she wasn’t quite confident about her role and lack of knowledge about the hotel. I had two parcels hold at the concierge I told her about three times that I wished to have them deliver to me room and she showed her nervousness by pointing to the computer screen as she read the email. I asked her where is the executive lounge for SPG members and surprised surprised she indicated that she had no idea where the lounge is. I am sure this is a common question among platinum members or suite guests.
I stayed at 3808 the renewal suite. this suite has a marvelous view overlooking the stadium, with this massage chair can definitely relief my tiredness from all the traveling
When I walked into my room I saw this little chap plugged in, what a caring hotel they know that I need a charger for my phone and it was all prepared for me, don’t even need to give their room service a call. Made my day
They provided bath salt and a loather for bath I think this is the second hotel which provide bath salt. would definitely come back to this hotel, location is convenient only 5 mins away from the metro station. If you need to travel from hong kong or else where in china the main train station is only 5 mins away too and hotel does provide a shuttle to the station, contact the concierge for arrangement.

more photos on http://pattyluvtravel.wordpress.com

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank pattyluvtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review, March 29, 2013
Dear Valued Guest,

Thank you for taking the time to share your experience on Tripadvisor. Please accept our sincere apologies for the inconvenience caused at check in. Your comments have been shared among our operation team and please rest assured that the corrective action had been taken in order to ensure a better service to be provided in the future. The Westin Guangzhou is committed to service excellence and to ensure we provide a renewing experience to our guests. We look forward to welcoming you back to The Westin Guangzhou in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,122 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Singapore, Singapore
Level Contributor
106 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 stars Reviewed March 25, 2013

Chose this hotel as the venue for my meeting and I love it. Rooms were huge with excellent amenities. I usually have problems falling asleep immediately in foreign lands, but I have no problems at the Westin. Love the Heavenly bed.

Hotel is at the CBD area and is closed to 2 metro lines as well as the railway station to Hong Kong.

Food provided at the meeting were great as well as at Hong Mian. Services provided by the banquet department were great!

Staff name tags had their passion and it was fun chatting to them about it.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Angie O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review, March 29, 2013
Dear Valued Guest,

Thank you for selecting The Westin Guangzhou for your recent stay. The East Train Station provides a direct train link between Guangzhou and Hong Kong ensuring our hotel has a prime location within the city. Your comments regarding our signature product, Heavenly Bed is appreciated. We look forward to welcoming you back again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beijing, China
Level Contributor
123 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 252 helpful votes
5 of 5 stars Reviewed March 25, 2013

Just had another wonderful stay at the Westin Guangzhou. This hotel is conveniently located in the heart of the Tianhe business district, across the street from Citic Plaza, and a few minutes walk to Guangzhou East Railway Station. I have stayed here quite frequently in the past three years. The facilities are top notch, and equally wonderful is the staff, who make you feel completely comfortable, and attends to your every need.

As SPG Lifetime Platinum member, for this most recent stay, once again they offered me an upgrade to the Renewal Suite. This room is huge, about 750 square feet, well furnished, and I really like the hardwood floor. The heavenly bed is fabulous, so is the heavenly shower. Oh, this kind of suite is equipped with a massage chair where you can have a back/leg massage, a good way to relax and renew after a long day.

I like most of the restaurants in the hotel. Breakfast buffet on the 2nd floor offers a good selection of Western and Chinese food. The Prego on the top floor has some decent Italian food, and the lunch special is a pretty good deal. The Cantonese restaurant on the 4th floor is also execellent, and during my last visit, they even custom made a dish, very nice of them.

I find this Westin as a place to have a wonderful and relaxing time, and I highly recommend it.

Room Tip: Get a renewal suite if you can
See more room tips
  • Stayed March 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank AlanTam25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review, March 29, 2013
Dear Valued Guest,

Thank you for taking your time to share your wonderful experience during your recent stay at The Westin Guangzhou! We truly appreciate and value you as our Platinum guest, and it is always a pleasure to welcome you back. Your compliments will serve as an added motivation to our team to carry on the service that you have experienced. We look forward to welcome you again on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santo Domingo, Dominican Republic
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 25, 2013

This is a great hotel that meets the standard for the westin hotels around the world. The rooms are great and the staff is always trying to make sure your expectations are being fulfilled.

This hotel has a way through the show that takes you inside the action in less than 5 minutes without the crowd.

I really reccomend this hotel.

Room Tip: Choose a room from one of the executive floors .
See more room tips
  • Stayed March 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Joseant55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review, March 29, 2013
Dear Valued Guest,

Thank you for taking your time to share your wonderful experience during your recent stay at The Westin Guangzhou! We are delighted to learn that you had an enjoyable stay with us and were impressed with our rooms, services, and the friendliness of our team. 

Thank you once again for your compliments and we look forward to welcoming you again in the near future. 
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 19, 2013

I have stayed at Westin Guangzhou many times whenever I am in Guangzhou. The location and the view from any of their rooms says it all. On my recent visits, I found that I had overlooked a very important (and on reflection, I had intuitively come to expect it from them) aspect of why I liked the hotel, ie the Bright Smiles whenever I return to the hotel at Check-in. I am a SPG member (but so are several other travellers!) and they never fail to remember my name, my room preference - and also that fact that I always wanted 2 card keys (something not updated in my SPG profile) as I often keep a "spare" key in my briefcase (in case I lose the key card in my pocket).
The Check In staff are fantastic and welcoming despite being stretched at some instances when a huge load of tourists walk through the door. I have never seen any sour face turning away from the counter during any of my visits, or even when I am going out through the front door and passing the check-in counter.
The rooms and fantastic and so is the service.... BUT the thing that makes my visit easier is the Bright Smile I have come to expect from them.
Keep it up!

  • Stayed March 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Level Contributor
38 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed March 14, 2013

If you are looking for a good business hotel within walking distance (5 mins) from Guangzhou East train station (Guangzhou to Hong Kong) then this is the one. This hotel is excellent; staffs are friendly, well trained and mannered. Hotel facilities are excellent; a good Western / Asian breakfast is available at the coffee shop, a good Italian restaurant on the top floor, and a good bar on the ground floor. There is also an excellent heath club with both an outdoor and indoor pool. Rooms are very quiet, having stayed here many times it is rare that you can hear any other room noise.

The Westin brand definitely lives up to to its reputation, management in charge of staff training clearly understand what the business travel expects.

Only down side is internet is charged as an additional, while the coffee shop no-smoking area tends to be stuffy as the air conditioning in poor.

Room Tip: Sit in the smokers section of the coffee shop as AC is better, generally not many people smoke.
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Mark William L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review, March 20, 2013
Dear Valued Guest,
Thank you for staying at The Westin Guangzhou and additionally we thank you for your comments, which are highly appreciated. Although we do charge for internet in the guest rooms, complimentary WiFi is provided in all public areas of the hotel. Your feedback regarding the air conditioning is appreciated. We will arrange to have this rectified immediately. Thank you again for sharing your experience with us. It is feedback such as yours that helps us improve our level of service to our guests in the future. We look forward to welcoming you back to the Westin Guangzhou in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Petersburg, FL
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 11, 2013

If you are a frequent traveler as I am you will enjoy this hotel. Avoid the Prego restaurant in the hotel but all of the others are perfect. If you are an SPG member you will enjoy the lounge on the 39th floor. A comfortable hotel near the US Consulate in the Tian He district. The bar on the first floor is great.

Room Tip: You want to look at the stadium or the park
See more room tips
  • Stayed March 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank BTSTP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review, March 17, 2013
Dear Valued Guest,

Thank you for taking time to share your stay experience with us. We are delighted to read that you have been satisfied with the quality of our hotel and service. However, we would appreciate further information about your Prego experience if you wish to contact us directly (ace.zhou@westin.com) as your experience differs from our usual positive guest feedback for the Prego restaurant.

At The Westin Guangzhou we are committed to service excellence and to ensure we provide a renewing experience to our guests. We look forward to welcoming you back to The Westin Guangzhou in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Guangzhou

Property: The Westin Guangzhou
Address: NO. 6 Linhe Middle Rd, Guangzhou 510610, China
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Guangzhou
#12 Luxury Hotel in Guangzhou
#12 Business Hotel in Guangzhou
#15 Romantic Hotel in Guangzhou
#53 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Guangzhou 5*
Number of rooms: 446
Official Description (provided by the hotel):
Next to Shopping Malls & Restaurants Our hotel is adjacent to the CITIC Plaza, which is home to Fortune 500 companies, brand shops and many popular restaurants; a 5-minute walk distance from many other shopping/commercial malls and boutiques, such as Tai Koo Hui, Teemall, Grandview and Onelink.Transportation5 minute walking distance to the Guangzhou East Train Station-the southern gateway to Hong Kong; 45-minute travel from the International Baiyun Airport; modern subway system connects the hotel to all parts of the city, two direct subway lines to the airport. Room - Heavenly Spa, Heavenly Bath & ShowerOur Westin rooms which are 50sqm in size offer you the ultimate in comfort and technology including Westin's signature Heavenly Bed(R), invigorating shower and bath, wireless high speed internet access, flat screen television and IP Phones with cordless handset. Or choose our new WestinWORKOUT(R) Room to maintain your wellness routine and fitness regime in the privacy of your room. Bathrooms feature separate bathtubs and showers and makeup/shaving mirrors.Eat and drink well at Hotel - Five restaurants and two barsOur five restaurants and bars include an all-day dining venue, a Chinese restaurant offering the finest Cantonese specialties, a lobby lounge, a Latin American restaurant with live entertainment and a Cuban Cigar Lounge, and an upscale rooftop Italian restaurant and lounge boasting stunning city views. Spa and fitnessHeavenly Spa is a sophisticated urban sanctuary featuring a series of therapies and treatments, with the sole purpose of restoring your body's harmony and balance while shedding fatigue and stress.GeneralIn addition to a full-service spa, The Westin Guangzhou features an indoor pool, outdoor pool, Jacuzzi, sauna, hot & cold plunge pool, and 24-hrs fitness facility. Dining is available at one of the hotel's 5 restaurants. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary high-speed wireless Internet access. Business amenities at this 5-star property consist of a business center, a technology helpdesk, and limo/town car service. Event facilities include conference/meeting rooms, small meeting rooms, and a ballroom. This luxury hotel also offers executive floors, and a concierge desk. Onsite parking is complimentary. ... more   less 
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Also Known As:
The Westin Guangzhou Hotel Guangzhou
Westin Guangzhou

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