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“The staff is the secret to the greatness of this hotel”

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Grand Hyatt Guangzhou
Ranked #17 of 3,430 Hotels in Guangzhou
Certificate of Excellence
Lexington, Kentucky
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“The staff is the secret to the greatness of this hotel”
Reviewed August 10, 2013

Having traveled to (and through) the Far East on business several times per year for nearly 15 years, I expect a sort of pace to upper end, international brand, business friendly hotels. There's the architecture (China has been a sort of crazy architects dream for the past 10 years...Google "China" and "Architecture" and you'll see to what I refer). Externally, it needs to stand out without being a spectacle. The interior needs to be able to show up in high end glossy magazines without being cold and soulless (I'm going to be sleeping there, after all!). The F&B outlets need to meet the demands of basic nutrition for the global traveler (rule #1 of travel, take care of your digestive system) and appeal to the foodie that most of us harbor. There needs to be a fitness center and spa and the location needs to be at least reasonably close to mass transit (mostly to avoid the additional costs of getting to the transit hubs). The rooms need to handle sleeping, entertaining, studying, working, and basic relaxing. When you travel halfway around the globe for a few weeks, your hotel room needs to be something worthy of coming "home" to at the end of the day. It is not, you're not going to be able to recharge.

Grand Hyatt Guangzhou meets each requirement. Some better than others. The rooms feel smaller than other hotels in its market segment. The bathtub in the standard room is small square that is not really large enough for someone of average or larger Western male size to relax in...but the rain shower area more than compensates. The standard buffet restaurant is probably the best of its kind in any of the this class of hotel in the area. The fitness center is typical "executive gym" style (translation: if you're a serious gym rat, you're going to have to be very creative if you want a serious resistance workout) but the pool area excels and has the largest hot tub that I've seen in the region.

What sets this property apart is the staff. Whether at the ground level attendant/greeting station, at the lobby level/front desk areas, the concierge or the Grand Club, the staff is at the top of the game. I can go months at a time between stays here and the moment I walk off the elevator, there is a minimal time before I am called by my name by someone who I recognize...and while this is also standard customer engagement in this market, there is something extra about how this happens at the Grand Hyatt. There is a warmth that exceeds the norm that is, at the same time, not at all pushy or uncomfortable.

Given the hotel construction boom that continues in Southern China, there will be, for some time, newer and newer hotels for the Grand Hyatt to compete against. There will be larger and more comfortable rooms, for example. But this hotel sets such a high standard for personal service that I can't imagine a situation in which I will not look forward to returning here.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jonathan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghgz, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review, August 27, 2013
Dear Guest,
Thank you for choosing Grand Hyatt Guangzhou as your home away from home during your visit to the city. We are delighted to learn that your stay with us was overall enjoyable. We truly appreciate your kind patronage and we look forward to the pleasure of welcoming you back to Grand Hyatt Guangzhou in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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909 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (76)
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Kufr Qasim, HaMerkaz, Israel
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 12, 2013

i was in this hotel in business and spend there two really good night. it was amazing room,I was in the club floor.One of the most decorated rooms i was in. the bed was good and comfortable. two tv's and more. i really enjoyed my stay. and will be back for sure.
The room , the restaurants were really nice , also you can go walking to the street and near this hotel you can find a Park , stores and more .
Staff are very friendly and helpful.

Room Tip: stay at the club rooms it really worth it!
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dua-Ranem A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghgz, Manager at Grand Hyatt Guangzhou, responded to this review, July 16, 2013
Dear Guest,
Thank you for choosing Grand Hyatt Guangzhou as your home away from home during your visit to the city. We are delighted to learn that your stay with us was overall enjoyable. We truly appreciate your kind patronage and we look forward to the pleasure of welcoming you back to Grand Hyatt Guangzhou in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Koszalin, Poland
Level Contributor
166 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed July 11, 2013

I was in this hotel in business and spend there two really good night.
This hotel is high level of service and really comfortable room.
I booked executive room which was about 40sqm.
I reccomend booking this kind of room because during day you have some nice choice of meal ( like sushi ) and you can drink beverage with and without alcohol. There is very good style of hotel and I liked it. Next time I am sure I will be there again.
In business location is good between expo center and railwaystation ( I only used this two place )

Room Tip: take a executive room
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ZibiKoszalin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghgz, Manager at Grand Hyatt Guangzhou, responded to this review, July 16, 2013
Dear Guest,
Thank you for choosing Grand Hyatt Guangzhou as your home away from home during your visit to the city. We are delighted to learn that your stay with us was overall enjoyable. We truly appreciate your kind patronage and we look forward to the pleasure of welcoming you back to Grand Hyatt Guangzhou in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mexico
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 4, 2013

I went with my family on a vacation business trip , our first city to visit after take off from Los Angeles , it was Guangzhou , China , it´s a business city and we arrived at the Grand Hyatt Hotel , we take the Executive plan on which at a high level floor you have from breakfast time until night very different type of food on that Executive floor , you also have free Internet access and really very nice views , specially betwwen 7 to 8:00 pm.
The rooms , the restaurants were really nice , also you can go walking to the street and near this hotel you can find a Park , stores and more restaurants .

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Francisco c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghgz, Manager at Grand Hyatt Guangzhou, responded to this review, July 16, 2013
Dear Guest,
Thank you for choosing Grand Hyatt Guangzhou as your home away from home during your visit to the city. We are delighted to learn that your stay with us was overall enjoyable. We truly appreciate your kind patronage and we look forward to the pleasure of welcoming you back to Grand Hyatt Guangzhou in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new zealand
Level Contributor
766 reviews
142 hotel reviews
common_n_hotel_reviews_1bd8 242 helpful votes
Reviewed July 4, 2013

Stayed here in July 2013. Was allocated a corner room with two living areas with a huge work desk area and a bathroom that had two vanities and lots of space. The bed was good and comfortable. Two TV's and two wardrobes, a room really too big for one person. Service was great, very attentive especially as had a second lot of luggage issues with Air China and the hotel constantly rung the airline to check status. Close to some big department stores if required. Breakfast was very good as was all the food. Check-in is on the 22nd floor and then u travel further down for your room. A great stay.

Room Tip: corner room was very good
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thesmdm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghgz, Manager at Grand Hyatt Guangzhou, responded to this review, July 16, 2013
Dear Guest,
Thank you for choosing Grand Hyatt Guangzhou as your home away from home during your visit to the city. We are delighted to learn that your stay with us was overall enjoyable. We truly appreciate your kind patronage and we look forward to the pleasure of welcoming you back to Grand Hyatt Guangzhou in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
65 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed June 30, 2013

Rooms have an exceptional layout and are very spacious and elegant. Extraordinary design. Bed very comfortable and the view out of our room was very nice. Staff extremely friendly and helpful. Cleanliness in the room not everywhere perfect, with quite some marks on furnitures.
Overall a very pleasant stay!

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WorldZH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghgz, Manager at Grand Hyatt Guangzhou, responded to this review, July 3, 2013
Dear Guest,
Thank you very much for taking the time to pass on your comments following your recent stay at Grand Hyatt Guangzhou. We would like to take this opportunity to express our appreciation for your valuable suggestions and constructive feedback. We look forward to the pleasure of welcoming you back to Grand Hyatt Guangzhou in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guangzhou, China
Level Contributor
121 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed June 25, 2013 via mobile

My family and I had the pleasure of staying at the Grand Hyatt in GZ.

I used one of my suite upgrade passes.

We checked in at the Club level where we were met with one of the friendliest and professional staff I have been associated with at Hyatt. They seemed very happy, passionate and willing to go out of their way to make our stay enjoyable and relaxing.

We staying in one of their suites which was amazing and conveniently located on their club level.

The Club area a very clean and well decored. The food was very good and breakfast was decent.

The staff was exceptional and I highly recommend this hotel to any one staying in the GZ OR downtown area.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jeb1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghgz, Manager at Grand Hyatt Guangzhou, responded to this review, June 27, 2013
Dear Guest,
Thank you for choosing Grand Hyatt Guangzhou during your visit to the city.We truly appreciate your kind patronage and we look forward to the pleasure of welcoming you back to Grand Hyatt Guangzhou in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Guangzhou

Property: Grand Hyatt Guangzhou
Address: No.12 Zhujiang West Road, Pearl River New City, Tianhe District, Guangzhou 510623, China
Phone Number:
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Guangzhou
#14 Spa Hotel in Guangzhou
#17 Luxury Hotel in Guangzhou
#72 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hyatt Guangzhou 5*
Number of rooms: 368
Reservation Options:
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Also Known As:
Grand Hyatt Guangzhou Hotel Guangzhou
Guangzhou Grand Hyatt
Guangzhou Hyatt

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