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“A professional service hotel” 5 of 5 bubbles
Review of Grand Hyatt Guangzhou

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Grand Hyatt Guangzhou
Ranked #12 of 3,392 Hotels in Guangzhou
Certificate of Excellence
Singapore
Level Contributor
60 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“A professional service hotel”
5 of 5 bubbles Reviewed February 26, 2013 via mobile

I was there for a trade show. The organizer has been very helpful from the beginning of the event planning. Our group got all the attention required and I deeply appreciate it very much. Rooms are modern and new. The lounge is awesome and the band is great. Love it !

  • Stayed December 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JanetSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghgz, Manager at Grand Hyatt Guangzhou, responded to this review, February 28, 2013
Dear Guest,
Thank you for choosing Grand Hyatt Guangzhou during your visit to the city.We truly appreciate your kind patronage and we look forward to the pleasure of welcoming you back to Grand Hyatt Guangzhou in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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861 reviews from our community

Traveler rating
    446
    315
    81
    12
    7
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
403 reviews
205 hotel reviews
common_n_hotel_reviews_1bd8 241 helpful votes
5 of 5 bubbles Reviewed February 25, 2013

The staff are all well motivated and happy to serve in any way they can. As readers of the reviews here will be aware the rooms are large and 'funky' and the controls take some working out. The feel of the public areas is quite spacious and well laid out. Food and rooms service is just fine, however the wine is very expensive indeed and glass measures are on the mean side (a pity). In all, reliable service and experience.

Room Tip: Higher is better, best be overlooking Mall of the World area rather than other sides (where building...
See more room tips
  • Stayed February 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TechnoProf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghgz, Manager at Grand Hyatt Guangzhou, responded to this review, February 28, 2013
Dear Guest,
Thank you for choosing Grand Hyatt Guangzhou as your home away from home during your visit to the city. We are delighted to learn that your stay with us was overall enjoyable. We truly appreciate your kind patronage and we look forward to the pleasure of welcoming you back to Grand Hyatt Guangzhou in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
british columbia
Level Contributor
114 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed February 20, 2013

This hotel is located in the new part of the City closed to where the Asia Olympics took place. It is located next to the Mall of the World with many brand named shops. The pedestrian mall / garden above the mall offers an excellent stroll to the Asia Olympics site. A metro station is located in the mall.

Being in the new part of the City, there are buildings around the hotel still under construction. Lucky for us, it was the Chinese New Year holiday and thus construction stopped during this period. One should check with the hotel to obtain an understanding of the possible daytime noise.

If you need a taxi, you should call reception to ensure a taxi is called or held for you. Otherwise, it may be a few minutes wait for one. Also have the address of the hotel or the district handy as some taxi drivers may not know exactly where the hotel is located. Our taxi driver dropped us off across the street to the back entrance of the hotel because of the one way streets in the area.

The rooms were nice with a comfortable bed, large moveable flat screen TV, desk, shower, and a small stand-in tub, separate small vanity area with a tall swivel mirror, separated toilet room. While the washroom facilities are innovative designed, they were impractical.

Complimentary drinking water was provided as well as WIFI. Staff was friendly and courteous and addressed our questions and concerns.

The buffet breakfast was excellent with a wide selection of Asian and Western items. There was a wait to get a seat at 9am, but the hotel offered juice and pastries in the waiting area.

Room Tip: Avoid the rooms facing construction.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank valueseeker604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghgz, Manager at Grand Hyatt Guangzhou, responded to this review, February 28, 2013
Dear Guest,
Thank you very much for taking the time to pass on your comments following your recent stay at Grand Hyatt Guangzhou. We would like to take this opportunity to express our appreciation for your valuable suggestions and constructive feedback. We look forward to the pleasure of welcoming you back to Grand Hyatt Guangzhou in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fuchu, Japan
Level Contributor
79 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed February 9, 2013

I stayed in this hotel for 4 nights while in Guangzhou for business.

<Location>
It takes about 40-45 mins by car from Guangzhou Baiyun International Airport to the hotel if traffic is not terrible. This hotel is located in a new area of Guangzhou near the Pearl River and Canton Tower. There is a nice park and a shopping mall near the hotel. When the weather is nice, you can walk along the park to the Pearl River. There are some unique buildings along the park walk, like the Guangzhou Library and the Opera House. As this is a new area, the streets and buildings are new and clean, and there are many construction sites around the hotel.

<Room>
I stayed in a Grand King room. The room is large with a glass wall giving a view of shower room. The shower room has a over head shower and a bath tub. You can even watch TV through the glass wall while in shower. The bed was comfortable for good sleep and bed sheets was clean. It seems like they have changed bed sheets every day, which made me feel luxurious.
However the down side of the room was that the wall fabric was partially scruffy and the dirty carpet, otherwise the room was clean and comfortable.

<Service>
The hotel staff was friendly and very helpful. One night I went out for dinner and came back to the hotel, and I found myself losing the room card (The room card was found in my room afterwards) but they issued new one immediately without charging me anything when I asked one of the hotel staff.

<Breakfast>
The restaurant where you have breakfast is huge and is in a building next to the main hotel building (there is an access bridge from the hotel lobby on the 22nd floor). The breakfast is buffet style with lots of selection, Chinese, Western and Japanese. They have good selection of breads and pastries which are delicious. My room rate included breakfasts, but when I look at the bill, the price of breakfast was about 230RMB! which I think too expensive. (The room rate was about 1,000RMB per night including tax.

  • Stayed February 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Masahisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghgz, Manager at Grand Hyatt Guangzhou, responded to this review, February 16, 2013
Dear Guest,
Thank you very much for taking the time to pass on your comments following your recent stay at Grand Hyatt Guangzhou. We have noted your comments on the food price. Rest assured, I have already informed our management team to look into these comments and take immediate action to improve our facilities and service moving forward. We would like to take this opportunity to express our appreciation for your valuable suggestions and constructive feedback. It is indeed of vital importance to us to maintain all facilities in good working condition in order to meet our customers' expectation and every effort will be made to upkeep our standard of service and hospitality at all times. We truly appreciate your kind patronage and we look forward to the pleasure of welcoming you back to Grand Hyatt Guangzhou in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed February 8, 2013

The staffs has been very friendly, helpful and courteous. We only stayed one night, but was very impressed with the level of their service.
The buffet is extensive. All the staffs speak English.
The amenities and facilities in the room makes you feel pampered.
I would definitely choose this hotel again without hesitation if we go to Guangzhou again.

  • Stayed February 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank odm_post
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghgz, Manager at Grand Hyatt Guangzhou, responded to this review, February 16, 2013
Dear Guest,
Thank you for choosing Grand Hyatt Guangzhou as your home away from home during your visit to the city. We are delighted to learn that your stay with us was overall enjoyable. We truly appreciate your kind patronage and we look forward to the pleasure of welcoming you back to Grand Hyatt Guangzhou in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed January 27, 2013

My second visit to this hotel, and one of my favorites. The rooms are huge, and so well appointed. It has all the bells and whistles! I travel to Asia a lot, this hotel has the best breakfast buffet i have every come across. Had a massage at the hotels spa which is not cheap, but was just what i needed after a long flight. The spa is great!! Staff are really good. This one of my favorite hotels that i have stayed in. Only place to stay in Guangzhou!

Room Tip: Breakfast is a highlight.
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Perth_AustraliaPhil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghgz, Manager at Grand Hyatt Guangzhou, responded to this review, February 16, 2013
Dear Guest,
Thank you for choosing Grand Hyatt Guangzhou as your home away from home during your visit to the city. We are delighted to learn that your stay with us was overall enjoyable. We truly appreciate your kind patronage and we look forward to the pleasure of welcoming you back to Grand Hyatt Guangzhou in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed January 21, 2013

Stayed recently for two nights. New hotel (three yrs old). Beautifully appointed. Excellent club facilities. Views around hotel were nice. One of the nicest hotels I have stayed throughout Asia. Highly recommend.

  • Stayed January 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank The Fraser Family from Halifax, NS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghgz, Manager at Grand Hyatt Guangzhou, responded to this review, February 16, 2013
Dear Guest,
Thank you for choosing Grand Hyatt Guangzhou as your home away from home during your visit to the city. We are delighted to learn that your stay with us was overall enjoyable. We truly appreciate your kind patronage and we look forward to the pleasure of welcoming you back to Grand Hyatt Guangzhou in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Guangzhou

Property: Grand Hyatt Guangzhou
Address: No.12 Zhujiang West Road, Pearl River New City, Tianhe District, Guangzhou 510623, China
Phone Number:
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Guangzhou
#11 Spa Hotel in Guangzhou
#12 Luxury Hotel in Guangzhou
#74 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hyatt Guangzhou 5*
Number of rooms: 368
Reservation Options:
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Also Known As:
Grand Hyatt Guangzhou Hotel Guangzhou
Guangzhou Grand Hyatt
Guangzhou Hyatt

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