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Grand Hyatt Guangzhou
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Reviews (990)
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Reviewed October 2, 2012

The room is well designed and very modern. Stayed for one night in April and really enjoyed. The breakfast was amazing, Canton style: the dim sum, fresh juice, and the service was very excellent also.

The only strange thing is that the lobby is on the 20ish floor, a bit trouble some when you check in or out.
Highly recommended!

Stayed: April 2012, traveled on business
Thank Shanghaisingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy H, Public Relations Manager at Grand Hyatt Guangzhou, responded to this reviewResponded October 5, 2012

Dear Guest, Thank you for your comments, appreciated! We hope that you will choose our hotel again next time,we will try our best to provide the best service continuously, thank you very much!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 18, 2012

Stayed there for 2 nights attending a conference end August. Wonderful experience as can be expected from a grand hyatt. Bedroom was siAble, fantastic furnishings. Neat things like swing out TV, basin accessible from 3 sides, rain shower. The only strange thing was the sitting tub which was difficult to get in and out of.
breakfast spread was huge, with something for every taste. Lunch buffet enormous, and definitely 5 star.
I'd stay there again anytime.

  • Stayed: August 2012, traveled on business
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Thank ReginaldSLin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy H, Public Relations Manager at Grand Hyatt Guangzhou, responded to this reviewResponded September 24, 2012

Dear Reginalds, thank you for your comments of our hotel, appreciated for the value information which is good for our operations. Hope can meet you next time. Thank you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2012

Helpful and service oriented staff makes up for the terrible interior.

Somebody has gone out of their way to make this hotel stand out, with the result that it makes no sense. The rooms are build like mazes, making it impossible to move around at night, without hitting every single wall in the room. The bath tub is basically just a square box with knobs that makes no sense what so ever. Don't even get me started on the fact that the lobby is on the 22nd floor, with no way of getting out of the hotel, except switching elevator in the lobby. This means that if you are on the 5th floor, you will have to take the elevator 17 floors up, before going 22 floors down.

Still there are some great things about the place. The location is smack down in the middle of the new part of time and it is close to the metro and all of the newer attractions in town. The a la carte restaurant is so so, but the buffet restaurant is fantastic and worth a visit night after night.

  • Stayed: July 2012, traveled on business
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Thank behrendorff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy H, Public Relations Manager at Grand Hyatt Guangzhou, responded to this reviewResponded September 24, 2012

Dear Behrendorff, really apprciated for your comments and they are good for our operations. Thank you for choosing our property and wish you have a nice day, thank you!

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Reviewed August 21, 2012

We spent one night in the hotel. We took the Explore Package and were very impressed by the services provided in this package. First, the hotel staff picked us up at the Guangzhou East Station and drove us to the hotel in a very comfortable car. Upon our arrival, we received a warm welcome and were brought straight to our hotel room where we had the check-in process in our own room. The breakfast at the Market Cafe offered varieties of food which was good.
However, the room was a bit small. Though I get used to the layout of most Hyatt hotel rooms where the shower is in the middle of the room, this one in Guangzhou is a bit inconvenient to use the hand basin and the shower. Besides, the lobby area on the 22nd floor was extremely small and very inconvenient to change lifts. The waiting area on the G/fl was even smaller that it was a bit embarrassing to stand there to wait for friends!! It doesn't look like Hyatt Group Hotel. Location wise, it seems to be in a business/ office area without shops around.

  • Stayed: August 2012
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Thank RonnieHongKong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy H, Public Relations Manager at Grand Hyatt Guangzhou, responded to this reviewResponded August 28, 2012

Dear Ronnie, your information is important for our operations, thank you for your feedback. It's convenient to reach to large shopping mall which is nearby our hotel, please kindly be aware if necessary. Thank you and hope to see you again.

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Reviewed August 20, 2012

This is a new hotel and one of Hyatt's new more contemporary trendy designs, but i liked it a lot. The location is in the new CBD and perfect and loved the view and surrounding area. The new shops and other points of interest are also nearby. Great restaurants in this hotel and the breakfast and dinner buffets are worth it and makes you not want to leave the hotel !

  • Stayed: November 2011, traveled with friends
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Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy H, Public Relations Manager at Grand Hyatt Guangzhou, responded to this reviewResponded August 28, 2012

Dear Michael, appreciated for your feedback and hope you will continue to choose our hotel. Have a nice day!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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