I booked a quadruple room as we had small kids, despite that I specifically asked for a non-smoking room we were shown in to a fully 'smoked room'. On our complaint we were moved to a 14th floor room where the room was hot and after waiting for more than an hour the room temperature did not come down to a comfortable level. Again I complained and again we were moved to a room on 10th floor. Although we met with a badly leaking bathroom, broken nightstand and faulty TV connection, we were so tired by running between rooms we settled for it. The furniture is too old & dirty, rooms smell bad and drapes seem from ancient time. The hotel boasts of being a 4 star hotel on website but in reality it has no STAR at all. The hotel charged us SR 750/= per night whereas the quadruple room was not more than SR 400/= worth.
There are a few positives, however, including its proximity to the Masjid, breakfast facility, free wi-fi and ever ready staff to help, especially Mr. Sameer and Mr. Summon at the front desk. But the staff have their limits for they can be hospitable &helpful but they can't renovate rooms or change old furniture. This is hotel management's responsibility. I would definitely not go there again.
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- Also Known As:
- Sofaraa Al Huda Al Madinah/Medina