We had booked an early check-in and unfortunately the day we arrived we were left waiting 6 hours since the guy (Tariq) at the reception desk found a loop hole and said that check in time was 4:00pm, which is true but failed to recognize our early booking and ordered us to pay 750 Riyal around £120 to check in straight away because there are some rooms free. He stated that it was our travel agents fault, and unable to contact him because of the time difference, we were all exhausted we said we'll wait. We went and read namaz stayed at the Masjid for a while until our hours were nearly over. When we arrived back the senior manager was there saw us and checked us in within 15 minutes, result? Actions of some people are really disheartening, considering the place they are at. I'm guessing he wanted to keep the money to himself rather than actually check us in.
Apart from this situation the rest of the 5 days we spent were lovely, the hotel is clean and the staff apart from this one, we encountered were accommodating. We had breakfast included with ours and there was a vast selection available and people always on hand to help.
The bedrooms were nice, also room service wasn't always prompt but they catered to our needs as me and my sister like extra duvets!
I walk to the Masjid is just a couple of minutes and you pass various shops and markets stalls which is lovely!
Overall I am not sure if I would stay at this place again, if I'A I was to visit again.
- Official Description (provided by the hotel):
- Dar Al Hijra InterContinental Madinah is a mere quarter-kilometre (800 feet) from the Prophet's Mosque and offers a magnificent view of Ohud Mountain. You'll walk to shops and the business district, and take a short drive to important sites such as the Quba' Mosque, the Qiblatain Mosque, the tombs of Madain Salah and the Jannatul Baki graveyard. ... more less
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- Also Known As:
- Dar Al Hijra Intercontinental Madinah Hotel Medina
- Dar Al Hijra InterContinental Madinah Al Madinah/Medina