We stayed at the Hilton Madinah on the last part of our Umrah trip. The hotel is located very close to the Mosque - you walk out of the hotel, turn right, and walk for 30 secs and you are at the mosque. That was about the only good thing about the hotel.
The staff at check in were not courteous but we checked in and went to our room. The room looked outdated and needed to be overhauled as the rooms looked very good for the late 90's but seemed not to have updated since then.
The beds were very comfortable and those seem to have been updated to the new Hilton standard. We were three people staying in the room so we asked for additional shampoo. I asked for it the day we arrived and two days later (and multiple requests later) still never got the shampoo (nor other items we requested).
We did have a medical issue and needed another fridge in the room and that the hotel was very responsive to that.
Breakfast was included and that was decent but the sitting area was very small and definitely could not accommodate the crowds.
There is a nice lounge in the Hilton that has windows facing the Mosque. The chairs are comfortable and very relaxing - the lounge also has food service but the food is very bad, very expensive, and the service EXTREMELY slow.
There is no wifi in the hotel, but the hotel does provide a business center with two computers, with fast internet access, and a printer.
Overall, the location was nice and the beds were nice but the rooms and the service need to be updated!
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- Also Known As:
- Hilton Madinah Hotel Medina
- Medina Hilton
- Madinah Hilton Al Madinah/Medina