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“Nice location but the rooms need to be updated”
Review of Madinah Hilton

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Madinah Hilton
Ranked #1 of 138 Hotels in Medina
Certificate of Excellence
Kenner, Louisiana
Level Contributor
419 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
“Nice location but the rooms need to be updated”
Reviewed May 30, 2014

We stayed at the Hilton Madinah on the last part of our Umrah trip. The hotel is located very close to the Mosque - you walk out of the hotel, turn right, and walk for 30 secs and you are at the mosque. That was about the only good thing about the hotel.

The staff at check in were not courteous but we checked in and went to our room. The room looked outdated and needed to be overhauled as the rooms looked very good for the late 90's but seemed not to have updated since then.

The beds were very comfortable and those seem to have been updated to the new Hilton standard. We were three people staying in the room so we asked for additional shampoo. I asked for it the day we arrived and two days later (and multiple requests later) still never got the shampoo (nor other items we requested).

We did have a medical issue and needed another fridge in the room and that the hotel was very responsive to that.

Breakfast was included and that was decent but the sitting area was very small and definitely could not accommodate the crowds.

There is a nice lounge in the Hilton that has windows facing the Mosque. The chairs are comfortable and very relaxing - the lounge also has food service but the food is very bad, very expensive, and the service EXTREMELY slow.

There is no wifi in the hotel, but the hotel does provide a business center with two computers, with fast internet access, and a printer.

Overall, the location was nice and the beds were nice but the rooms and the service need to be updated!

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 0504Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaeedUrRahman, Manager at Madinah Hilton, responded to this review, May 31, 2014
Thank you very much for choosing to stay at Madinah Hilton and for taking the time to write to us.

Please allow me to extend our deepest apologies for the un-favourable service you have received and that does not reflect the excellent services Hilton is known for as you know being a respected and valued member. We have relayed your comments to all Department Heads concerned who are taking corrective measures at the moment for such incidents not to repeat.

It was unfortunate and we are really apologizing for that I am sure you will give us another opportunity to demonstrate that our efforts are not gone in vein.

Thank you once again for your valued comment which will help us to achieve the highest quality standards.

Please accept our regards and sincere apologies for inconvenience.

Saeed Ur Rahman
Director of Quality Assurance
Madinah Hilton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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530 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Indonesian first
  • Portuguese first
  • Russian first
  • Turkish first
  • Any
English first
Jeddah, Saudi Arabia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 29, 2014

Thought that Medina itself make you satidfied however when you stay at Hiltonn will mke you used to stay in other hotels some where but being in Hoiton giove you more value specially when you are with familly , need onl;y facilty will need you may be having internet problem so preferable to have your own router or function your mobile data , howevr thing will be good eevn if you dont use more satisfied

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Ahmed H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaeedUrRahman, Manager at Madinah Hilton, responded to this review, May 31, 2014
Dear Sir

Thank you so much for writing about us. We would also like to thank you for the great comments you gave for our team & their services.

It means a lot to us and we really appreciate it when a guest takes the time to write about our team members efforts. We are really thrilled with your great comments. Your appreciation was conveyed to all team.

We're glad that you enjoyed your stay and if there's anything else we can do for you, please let us know.

Again, thank you for your kindness and generosity. We look forward to seeing you and your family members and friends time and again in Madinah Hilton.

Saeed Ur Rahman
Director Quality Assurance
Madinah Hilton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 26, 2014 via mobile

Stayed here for 2 nights whilst doing umerah. Benefits are very near the haram mosque, nice clean rooms and good service. We got upgraded to a suite which was nice. Special mention to;
Anas
Ibrahim
Rahmatullah reservation manager
Thanks for customer service.

Only negative is no wifi in rooms and breakfast was okay...not varied enough daily. Also there is a big difference between their partner branch in Makkah where wifi was freely available and breakfast was extraordinary. I felt there was a difference between the two..management should experience Makkah hotel and compare. Overall the hotel is lovely but could improve in the aforementioned aspects.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ali G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaeedUrRahman, Manager at Madinah Hilton, responded to this review, May 27, 2014
Dear Mr. Ali G,

Thank you so much for writing about us. We would also like to thank you for the great comments you gave for our team & their services.

It means a lot to us and we really appreciate it when a guest takes the time to write about our team members efforts. We are really thrilled with your great comments. Your appreciation was conveyed to all team.

We're glad that you enjoyed your stay and if there's anything else we can do for you, please let us know. Regarding your comments for Breakfast concerned department head is notified to take immediate corrective actions.

Again, thank you for your kindness and generosity. We look forward to seeing you and your family members and friends time and again in Madinah Hilton.

Saeed Ur Rahman
Director Quality Assurance
Madinah Hilton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Karachi
Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed May 19, 2014

I stayed at Hilton for 2 nights, Hilton Madina is excellent choice and most recommended. Let me brief you some pros and Con of the hotel:

Pros:
Location: Hotel is located at just 2 mins walk from Madina Haram Mosque.
Comfort: Bedding is very comfortable which is really required on spiritual trip.
Room: Rooms are very well Décor and clean
Interior: Lobby and Corridor are beautifully décor.
Shops and Mall: Many shops and Food outlets in surroundings.
Staff: Staff is very Friendly and Helpful.
Breakfast: Excellent breakfast with large Variety and good quality
Checkinn/Out: Very smooth and efficient

Cons:
Wifi: No Wifi Available in rooms just in lobby which also rarely works.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HarrisSiddiqui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaeedUrRahman, Manager at Madinah Hilton, responded to this review, May 21, 2014
Dear Mr. Harris Siddiqui,

We're glad that you enjoyed your stay and if there's anything else we can do for you, please let us know thank you for wonderfull comments.

Regarding the quality of Wi-Fi in Najd Cafe your comments has been relayed to concern department and we thank you for letting us know.

Again, thank you for your kindness and generosity. We look forward to seeing you and your family members and friends time and again in Madinah Hilton.

Thank you & Best Regards
Saeed Ur Rahman
Director of Quality Assurance
Madinah Hilton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 13, 2014 via mobile

We landed in Madinah with our baggages being misplaced by the airline and the staff at the hotel were very helpful in following up with the airline and helping us get our baggages. Special mention and thanks to the concierge team headed by Mr. Zaki Ameen.

Overall the staff at this hotel is very courteous and helpful. Mr. Siyad from the F&B in particular.

The buffet has good variety.

The housekeeping needs a bit improvement though. Will definitely come back.

Stayed April 2014
Helpful?
Thank Shabeer28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaeedUrRahman, Manager at Madinah Hilton, responded to this review, May 14, 2014
Dear Mr.Shabeer,

Thank you so much for writing about us. We would also like to thank you for the great comments you gave for our team & their services.

It means a lot to us and we really appreciate it when a guest takes the time to write about our team members efforts. We are really thrilled with your great comments. Your appreciation was conveyed to all team and the comments are communicated with concern departments heads and especially to Zaki Ameen.

We're glad that you enjoyed your stay and if there's anything else we can do for you, please let us know.

Again, thank you for your comments. We look forward to seeing you and your family members and friends time and again in Madinah Hilton.

Saeed Ur Rahman
Director Quality Assurance
Madinah Hilton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
madina, Saudi Arabia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 9, 2014

This is my second time to be there. Staff are nice, food is great, super powerful 6 elevators. Check in is fast. Saudi hospitality is improving. breakfast is great. be sure to come early. wifi is too bad. not in rooms as well. not enough stationery in rooms. but generally i recommend this hotel

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Gamal M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaeedUrRahman, Manager at Madinah Hilton, responded to this review, May 10, 2014
Dear Sir,

Greetings from Madinah Hilton,

We would like to thank you genuinely for your valuable feedback with regards to your recent stay with us. Please rest assured that we are taking your comments seriously and each raised concern will be tackled by our management team.

Therefore, we regret the inconvenience caused and continue to invite you to visit our property again, promising to improve our services and ultimately gain your highest satisfaction.

Sir, we do place a great value on your patronage to Madinah Hilton. Thus, once again, we extend our sincere apology and we are looking forward to welcoming you back in the near future.

Regards,

Saeed Ur Rahman
Director of Quality Assurance
Madinah Hilton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Level Contributor
57 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed April 26, 2014

Madinah Hilton located right next to Gate 21 the main entrance to the Prophets Mosque. The location, amenities, ambiance, facilitates, food etc was worth the money. The staff are friendly, Despite thousands of visitors to the hotel, the cleanliness is spot on. The hotel has service desk for for pilgrims visit to the Uhud & Bader sites as well.

Room Tip: good view from all windows.
See more room tips
  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MohammedJaffar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaeedUrRahman, Manager at Madinah Hilton, responded to this review, April 28, 2014
Dear Mr. Mohammed Jaffar,

Greetings from Madinah Hilton

Thank you so much for writing about us. We would also like to thank you for the great comments you gave for our team & their services in fact we are thrilled.

It means a lot to us and we really appreciate it when a guest takes the time to write about our team members efforts.

We're glad that you enjoyed your stay and if there's anything else we can do for you, please let us know.

Again, thank you for your kindness and generosity. We look forward to seeing you and your family members and friends time and again in Madinah Hilton.

Kindest Regards

Saeed Ur Rahman
Director of Quality Assurance
Madinah Hilton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Madinah Hilton

Property: Madinah Hilton
Address: King Fahd Rd | Oppst Prophet Mosque, Medina 3936, Saudi Arabia
Phone Number:
Location: Saudi Arabia > Al Madinah Province > Medina
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#1 Luxury Hotel in Medina
#2 Family Hotel in Medina
#13 Best Value Hotel in Medina
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Madinah Hilton 5*
Number of rooms: 144
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Travelocity, Booking.com, Hotels.com, Agoda, Hotwire, Expedia, TripOnline SA, Cancelon, Cheap Tickets, Hotel.de, HotelQuickly and Priceline so you can book your Madinah Hilton reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Madinah Hotel Medina
Medina Hilton
Madinah Hilton Al Madinah/Medina

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