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“Looking a little tired but redeemed by location”
Review of Madinah Hilton

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Madinah Hilton
Ranked #1 of 145 Hotels in Medina
Certificate of Excellence
Northampton
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Looking a little tired but redeemed by location”
Reviewed March 12, 2013

It is the second time we have stayed at the Hilton in Medina primarily due to the fact that it could hardly be better located, a stone's throw from the main King Fahd gates. It is officially rated at 5 stars but to be honest it just about achieves this rating due to the fact that it just about ticks all the boxes. The single issue that we encountered was the substandard cleaning regime particularly the poor vacuum cleaning. We stayed in the triple room, which was superb with regards to the space provided & ideal for the four of us (2 adults & 2 children) & it could have accommodated more. We arrived to find that the carpet had not been adequately cleaned. The facilities provided were fine & the breakfast was very good. Staff were friendly and helpful. The hotel is in the need of a thorough cleaning & perhaps an overall facelift (the carpets could probably do with changing altogether). It's a shame really as it is pretty much the only thing that really lets this otherwise very good hotel down. As far as 5 star hotels go don't expect to be wowed; we've stayed in better elsewhere in the world. Would we stay here again for the third time? Mmmm...Perhaps.

Room Tip: Triple rooms feature 3 plus a further pull-down bed - perfectly suited for a family with children.
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank ShinobiNorthampton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaeedUrRahman, Manager at Madinah Hilton, responded to this review, March 13, 2013
Thank you very much for choosing to stay at Madinah Hilton and for taking the time to write to us.

Please allow me to extend our deepest apologies for the un-favourable product and service you have received and that does not reflect the excellent services Hilton is known for as you know being a diamond respected and valued member. We have relayed your comments to all Department Heads concerned for cleaning issue who are taking corrective measures at the moment for such incidents not to repeat.

It was unfortunate and we are really apologizing for that I am sure you will give us another opportunity to demonstrate that our efforts are not gone in vein.

Thank you once again for your valued comment which will help us to achieve the highest quality standards.

Please accept our regards and sincere apologies for inconvenience.

Saeed Ur Rahman
Director of Quality Assurance
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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550 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Indonesian first
  • Portuguese first
  • Russian first
  • Turkish first
  • Any
English first
Beirut, Lebanon
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 25, 2013

The check in was very fast... less than 5 minutes.
the room is very spacious. I booked a deluxe king room.
toilets were always clean and furnished with new items on a daily basis. The room was clean also but we could find some left-over underneath the bed.
It takes 3 minutes to reach the Haram, which is a plus when you are a family with kids.
the breakfast was superb, the open buffet has a lot of varieties.
The only discrepancy is that I booked two "deluxe king room" and they offered me one deluxe king room and one double bed room since the Hotel is fully booked.

Room Tip: i got 936 room which is very quiet and spacious
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank mrghaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaeedUrRahman, Manager at Madinah Hilton, responded to this review, February 26, 2013
Thank you so much for writing to us. We would also like to thank you for the great comments you gave for our team & their services.

It means a lot to us and we really appreciate it when a guest takes the time to write about our team member(S) efforts.

We're glad that you enjoyed your stay and if there's anything else we can do for you, please let us know.

Again, thank you for your kindness and generosity. We look forward to seeing you and your family members and friends time and again in Madinah Hilton.

Thank you & Best Regards

Saeed Ur Rahman
Director of Quality Assurance
Madinah Hilton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed February 25, 2013

Nothing in that Hotel reflects Hilton (I think because it fills anyway due to location)!
but as a business traveller, once been there, will never return.

I have checked in at 4 am
room wasn't clean, dust on phone set, hair on bed linen, hair on towels, dirty tea cups & spoon, rubbish from previous guest was still in the drawer.
AC doest work properly
safe didn't close
no complimentary water in room
towels were old
no one picks the phone calling for Guest service.

Never again..!

Room Tip: don't..!
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Jameel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaeedUrRahman, Manager at Madinah Hilton, responded to this review, February 26, 2013
Thank you very much for choosing to stay at Madinah Hilton and for taking the time to write to us.

Please allow me to extend our deepest apologies for the un-favourable service you have received and that does not reflect the excellent services Hilton is known for as you know being a diamond respected and valued member. We have relayed your comments to all Department Heads concerned who are taking corrective measures at the moment for such incidents not to repeat.

It was unfortunate and we are really apologizing for that I am sure you will give us another opportunity to demonstrate that our efforts are not gone in vein.

Thank you once again for your valued comment which will help us to achieve the highest quality standards.

Please accept our regards and sincere apologies for inconvenience.

Saeed Ur Rahman
Director of Quality Assurance
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 25, 2013

This hotel is very close to the haram, I stayed during the 2012 Hajj season and found the hotel to be acceptable. The only issue I had was the hotel needs a refurbish and a good clean. We stayed on a bed and breakfats basis and the breakfast was amazing.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Mohammad_Shahzad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaeedUrRahman, Manager at Madinah Hilton, responded to this review, February 25, 2013
Dear Sir,

Thank you so much for writing to us. We would also like to thank you for the great comments you gave for our team & their services.

It means a lot to us and we really appreciate it when a guest takes the time to write about our team members efforts.

We're glad that you enjoyed your stay and if there's anything else we can do for you, please let us know.

Again, thank you for your kindness and generosity. We look forward to seeing you and your family members and friends time and again in Madinah Hilton.

Thank you & Best Regards

Saeed Ur Rahman
Director of Quality Assurance
Madinah Hilton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Karachi, Sindh, Pakistan
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 23, 2013

I can not ask for a better service right from arrival to departure. I would stongly recommend to chose this hotel for your family , private or couples trip to Madinah.

Very near to Haram, excellent location specially when you are with your family.

Breakfast was excellent and lot of choices available. Room service is up to the mark.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Amir S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaeedUrRahman, Manager at Madinah Hilton, responded to this review, February 25, 2013
Thank you so much for writing about us. We would also like to thank you for the great comments you gave for our team & their services.

It means a lot to us and we really appreciate it when a guest takes the time to write about our team members efforts. We are really thrilled with your great comments. Your appreciation was conveyed to all team.

We're glad that you enjoyed your stay and if there's anything else we can do for you, please let us know.

Again, thank you for your kindness and generosity. We look forward to seeing you and your family members and friends time and again in Madinah Hilton.

Saeed Ur Rahman
Director Quality Assurance
Madinah Hilton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed February 23, 2013 via mobile

Location is the only good thing about this hotel. Everything else is a typical hilton experience: terrible service, average room, dirty bathroom (could do with some bleach). It had no wifi which is a shame. Breakfast was ok, they don't sit you and by the time you go back to your table with the food someone else is there! Selection in buffet was really limited and food was cold. It was overpriced for 150 riyals.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Ureyz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaeedUrRahman, Manager at Madinah Hilton, responded to this review, February 26, 2013
Thank you very much for choosing to stay at Madinah Hilton and for taking the time to write to us.

Please allow me to extend our deepest apologies for the un-favorable service you have received and that does not reflect the excellent services we are known for. I have relayed your comments to all Department Heads concerned who are taking corrective measures at the moment for such incidents not to repeat.

Thank you once again for your valued comment which will help us to achieve the highest quality standards.
Please accept our regards.

Saeed Ur Rahman
Director of Quality Assurance
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ad Doha, Ad Dawhah, Qatar
Level 4 Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed February 22, 2013

The hotel is in the best area in Madinah .. very close to Haram important entrances.. Staff is really helpful which is something common in Madina.. The hotel rooms are average and may be equal to other 4 star hotel in the area with cheaper prices

Room Tip: Only the royal sweets have a good view of Haram.. Other rooms which are Haram view has a small windo...
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Ihab A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaeedUrRahman, Manager at Madinah Hilton, responded to this review, February 23, 2013
Greetings from Madinah Hilton,

We would like to thank you genuinely for your valuable feedback with regards to your recent stay with us. Please rest assured that we are taking your comments seriously and each raised concern will be tackled by our management team. Therefore, we regret the inconvenience caused and continue to invite you to visit our property again, promising to improve our product and services and ultimately gain your highest satisfaction.

Kind Regards
Saeed Ur Rahman
Director of Quality Assurance
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Madinah Hilton

Property: Madinah Hilton
Address: King Fahd Rd | Oppst Prophet Mosque, Medina 3936, Saudi Arabia
Phone Number:
Location: Saudi Arabia > Al Madinah Province > Medina
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#1 Luxury Hotel in Medina
#2 Family Hotel in Medina
#9 Best Value Hotel in Medina
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Madinah Hilton 5*
Number of rooms: 144
Reservation Options:
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Also Known As:
Hilton Madinah Hotel Medina
Medina Hilton
Madinah Hilton Al Madinah/Medina

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