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“What Was A Five Star Hotel Left To Rot With Time”

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Madinah Movenpick Hotel
Ranked #10 of 144 Hotels in Medina
Manama, Bahrain
Level 4 Contributor
46 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“What Was A Five Star Hotel Left To Rot With Time”
Reviewed January 6, 2012

When you stay at the Medinah Movenpick, you can see that in it's heyday, it indeed was a premier luxury hotel. Yet unfortunately, that heyday has passed many ions ago. Today the hotel has the basic makings of a five-star hotel... albeit covered in dirt. The hotel rooms were all tired to the degree that the switches or even elevator call button would give you a quick electric shock when touched. I didn't feel the room was safe- the bathroom itself was indeed quite dirty, we found luggage tags of the room's previous occupants in there, as well as some other remnants scattered across the room. The rooms are of adequate size, but the televisions are way past their prime, now starting to be quite fuzzy than rather just not ''with the times''. We had two connecting rooms, and both showed this issues. In fact, I have never been the cheerleader of quickly updating and changing things- but maintaining anything is paramount. A 1930s hotel need not change anything if they can maintain their equipment to the standard it was when received new. The Madinah Movenpick is falling apart and in desperate need of a complete basement to roof renovation. The room service was nothing stellar, but more than adequate and far better than the surroundings it was served in.

On the otherhand, the service in this hotel was quite good. The reception was always helpful, juice presented on arrival, etc. I've always felt that software is far more important than hardware, but the state of disarray in the hardware at this hotel simply cannot be overlooked. It has rotted with the passage of time.

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
7 Thank malioil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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587 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Indonesian first
  • Turkish first
  • Any
English first
Abu Dhabi, United Arab Emirates
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 2, 2011

a very luxurious hotel with free breakfast and a good view on the Masjid al haram,
WE all loved it very much and was very close to the gate also , there was a mall underneath for shopping , and my parents and us loved it very much the breakfast was very filling and mouth watering.

Room Tip: triple room was good with three bed and medium toilet
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  • Stayed May 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank zahidahmed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khader D, General Manager at Madinah Movenpick Hotel, responded to this review, January 16, 2017
Dear Guest,
Thank you for sharing your wonderful review on your recent stay.

I was very pleased to read you enjoyed the overall hotel facilities and the service provided by our team to such extent.

We thank you for your recommendation and look forward to welcoming you back during your next trip to Madinah.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 30, 2011

Excellent location near the green dome, friendly staff, efficient service. My second time at this hotel and I will definately stay again

  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank serendipitious11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khader D, General Manager at Madinah Movenpick Hotel, responded to this review, January 16, 2017
Dear Guest,
Thank you for sharing your wonderful review on your recent stay.

I was very pleased to read you enjoyed the overall hotel facilities and the service provided by our team to such extent.

We thank you for your recommendation and look forward to welcoming you back during your next trip to Madinah.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dhaka City, Bangladesh
Level 4 Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed March 25, 2011

Madinah Movenpick is a good hotel but not up to the standard expected from the Swiss brand. Anwar Movenpick (stayed less than a year ago) which is nearer to the Prophet"s mosque is a much better choice with higher standard and good value for money given the fact that both offer same price online (Hotel website). The rooms in Madinah Movenpick are spacious & reasonably clean but bathrooms are a bit small. Reception and restaurant staff speaks english which is a big pluspoint though we had problems communicating with Concierge & bell desk as no one speaks english there. We were on a half board plan (breakfast & lunch or dinner) and the buffet was great. Both the quality & choices of food was very good. Restaurant staff were also very attentive & helpful. The hotel is less than 10 minutes walk from the Holy Mosque and so overall there is nothing much to complain except it's not good value for money at 760 Riyals a night (booking through hotel website).

  • Stayed March 2011, traveled as a couple
    • Value
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Helpful?
2 Thank skysurfer71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lyons
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 27, 2010

We arranged our trip to the haram with haj and umrah and we specifically inform them that we were looking for a hotel within walking distancebut unfortunately we were misguided by the tour operator . On arrival at 11.30 a.mwe wanted to attend the jummah salatbecause that was our only jummah in madena as our rooms was not ready we begged them for a place that the family can have a washed and a change of clothing we were directed to the female toilet in the lobby which was filthy and strong smell of urine when we mentioned to the receptionist we were then directed to the men toilet for the ladies to have a wash and changed which was imposible for them. I have to stop other man using the toilet while the ladies is having a changed for jummah. The male had to get dressed in the lobby infront of others people . When i asked to speak to the hotel manager he refused to speake to us. We finally attend jummah without a bath.. We were given one room around 5p.m but while were waiting for the rest of the group to have there allocated rooms we found our belonging is back in the lobby without telling us whem we inquired we were told that their is a flood in that room but apparently there was an arab man with his family waiting to be given a room and I believed our room was given to him. At 6p.m we were still waiting at the lobby to have the rest of the rooms which was still not ready we were told to wait in the the lobby and the receptionist would inform us when the rooms will be ready unfortunately the receptionist went off duty without informing his next on duty and we have to repeat our problems and finally we were given our rooms.The rooms was not cleaned properly , it was very dusty,and the mini bar was empty. I found the the checkin staff has a lot to learn and particularly how to respect visitors and i find it very hard to believe how they lies to people and facing the haram. I believe that the hotel cater more for the shia brothers and sisters. I would never set foot in this hotel again and hope that the management of this hotel that notice.

  • Stayed July 2010, traveled with family
    • Value
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Helpful?
10 Thank fromlyons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Medina hotels

Riyadh, Saudi Arabia
Level 4 Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 26, 2010

Our stay at Madinah Movenpick was part of a 5 day trip to the Holy City. The booking was done through their website, which automatically included the "Pay Two & Get One Free" (pay for 2 nights and 3rd night is free). The per night charge is approx. US$106 (SR400). The online booking mentioned upon check-in we would have the choice to either upgrade to a better room or include daily buffet breakfast. Actual check-in didn't give any such option & the buffet breakfast was included. Airport pickup & drop-off was available with additional cost of around US$13 (SR50) per trip, which is easier than haggling with the local taxi drivers. Options are available of renting a car from the airport (Avis, Budget, local chains), but you need a valid credit card & driving license. Since our stay was going to be focused on visiting Haram, we decided against getting a car.

We stayed in a supposedly superior room giving us a 1 King Bed which was actually more like a queen-size with a good-mattress & soft yet firm pillows. Found a few marks on one of the table lamps, but overall the room was clean, the toilet well-lit, but the room could've done with a larger window to let in a little more sunlight. Mini-bar was empty upon check-in and stayed that way (gave us a chance to grab our own snacks from outside), which brings us to the location of Madina Movenpick.

The location of this Movenpick hotel is ideal, as it's a little out of the way from the other hotels, yet still not too far from the Haram. The disadvantage of this is the lack of grocery shops & eating outlets in the nearby vicinity where you could buy water/juices/snacks to stock up the mini-bar or get a quick take-away, save for Al-Baik's Fried Chicken & Nuggets. And we really did miss having good fast-food around, specially after coming back exhausted in the afternoon/night from Haram. The Solution, order room service; menu has limited choices but overall prices seem reasonable (SR 35 = US$9.3 for a club sandwich served with french fries - inclusive of service charges). We did see a new small shop open up on the last day of our visit, selling soft-drinks, water and biscuits mostly. The other problem with the location which other hotels like Dar Al Taqwa & Madina Oberoi don't have is the female entrance is so much closer than Madina Movenpick. Our approximate daily walking distance was 300-400meters, whereas the others offer 50-100 meters. Staying at the Oberoi or other hotels on this side of the Haram you are greeted to the street hawkers on a daily basis at every step of the way to Haram, which can be annoying. Fortunately for Madina Movenpick, you get a clear path.

Breakfast choices seemed bland and repeated throughout the week with boiled egg, scrambled egg, sausages, chick peas, jams, cereals, breads, croissants, tea/coffee & three choice of juices. The loud recorded sounds of a cleric's religious sermon in persian from the neighbouring persian restaurant was a little annoying during breakfast, but when the hotel's major clientele is from Iran, it makes sense to dedicate one restaurant for their cuisine & pilgrims. DIdn't get a chance to sample the evening buffet which had some good meals on offer, price was SR85/person (US$22).

The Air-conditioner's fan started acting up & making strange sounds when used at maximum speeds on the last day of our visit. Maintenance asked us to use it only on medium, which was still acceptable in the hot May weather (Hi: 43C/109F).

Free internet was available in the lobby, but due to our schedule we didn't get a chance to sample it. Wired high-speed internet was available in the room, but was a little costly (can't recall exact price). Free under-ground parking was available to guests with cars but didn't seem enough for high-season.

People interested in visiting the religious sites of Madina are lured by locals to drive them around the sites and pay something upwards of SR100 (US$26) --- haggling might get you down to SR70 (US$18). This seems reasonable if you don't want the hassle, but if you are willing and have the time, get a good travel guide, rent a car for a day & visit the sites yourself. We did just that with directions from the hotel concierge (who barely spoke english, but could draw the way). Most of the sites have road signs as long as you can get near them. Additionally, you get a chance to discover the small city of Madina which has grown immensely over the past couple of years to sport the latest in shopping malls, eating outlets & entertainment activities.

Shopping for men/women/kids/baby wear can be done at Centrepoint which is situated on the ground floor of the hotel. For the gold market and Bin Dawood (departmental store), you would have to cross the Haram (approx 400meters).

Overall, the staff from the concierge, reception, room service, house-keeping and even maintenance were all very friendly & helpful. Even if not all of them are able to speak good english, they seemed to try their best to understand and help out. We requested a late check-out and were pleasantly surprised to not even hear a word after having crossed the agreed upon time by well over an hour. The staff was very accommodating and seemed delighted to help in any way possible.

  • Stayed May 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank triptech01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karachi
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 1, 2010

Alhamdulillah it was a great stay for us. As for all hotels in Haramain, if you are booking through an agent it is better if the representatives are present when u check in or at least they are a phone call away. We stayed in a four bed single room. There were no pots and the elec. Stove was disconnected as some people had earlier tried to dry clothes on it and it has proved hazardous thus majority of the hotels have disconnected electrical stoves. But they gave us an electrical kettle on request and if needed one can buy a small electrical stove from bin Dawood supermarket in the basement. Taxis are available from the front gate but if you plan to go for visiting the historical sites such a masjid e qiblatain and Quba, Uhad mountain etc book a car , some of the guys speak English, Urdu etc if u r not a native Arabic speaker. A 2.5 hr journey costed us SR. 100 in a Toyota Camry.

Haram is one step away from the hotel. For men the nearest is Umar Bin Khatab gate which is left from the hotel once you enter the haram gate and ladies can walk straight ahead and enter into haram. For Ziarat e rauza e rasool ladies can only go in fixed timing and through the gate in front of Dar ul Taqwa hotel which is farther left from Movenpick or another gate which I don’t remember the name but is on the baqi side of the haram..

Few tips:

1. Do your research and reading before flying to Makkah and Madina from an authentic book.
2. Janat ul baqi grave yard is opened for men after Ishraq in the morning and after Asar in the evening. The path to the grave of Syeda Ayesha (Radhiallaho anha) has been blocked as a group of apostates tried to desecrate the grave in 2009 and shouted slogans against Abu Bakar and Umar (Radhiallaho anhum).
3. Bring along emergency medicines and antibiotics.
4. If there is a need for medical emergency then Al Ansar Hospital (Mustashfa al ansar) is just 4-5 minutes drive from Haram e Nabawi. The treatment and tests are free for people on Ummrah visa.
5. Please turn off your cell phones or at least the ring tone as it is a grave sin to play music in front of the Prophet (Sallalahu alliahe wasalam)grave.
6. Cameras are not appreciated inside the haram. Women are not allowed to carry cell phones with camera inside the masjid e nabwi.
7. Trip from Makkah to Madina costed us SAR. 400 in a Toyota Camry. Another option is to travel by SAPTCO bus which operates regular and VIP buses to Madina Munawara on daily basis. The SAPTCO terminal is near Hilton Hotel.
8. It is sunna to buy something from the Uhad site, so one can buy some dates etc from the vendors.
9. It is advisable not to waste time in shopping as there is a lot of munkarat including intermingling of sexes. One can buy something from the street vendors on the way to the hotel with the intention of helping the poor folks of Madina.
10. One should observe the Sunnah of the Syedna Mohammad (Sallalahu allihae wasalam) more strongly in the city of Madina
11. Both Brother and sisters must lower their gaze as due to a huge crowd and males and females walk the same path to and back from haram.
12. Please remember me, the whole of ummah esp the weak, the oppressed and the mujahadeen in your prayers.

  • Stayed March 2010, traveled with family
    • Value
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    • Cleanliness
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Helpful?
8 Thank SohailKarachi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Madinah Movenpick Hotel

Property: Madinah Movenpick Hotel
Address: P.O. Box 1582 | Al Madinah Al Munawarah, Medina, Saudi Arabia
Phone Number:
Location: Saudi Arabia > Al Madinah Province > Medina
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#8 Best Value Hotel in Medina
#10 Luxury Hotel in Medina
Price Range (Based on Average Rates): $
Hotel Class:5 star — Madinah Movenpick Hotel 5*
Number of rooms: 221
Official Description (provided by the hotel):
Welcome to the Holy City. Situated right next to Al Rowdha Al Sharifa, the Madinah Mövenpick Hotel has the largest, best equipped conference hall in the city, and is the ideal venue for meetings, banquets and private functions. ... more   less 
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Also Known As:
Madinah Movenpick Hotel Al Madinah/Medina

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