The hotel in first place shouldn't be ranked as 5 star, it is hardly a 3 star hotel.
Rooms are too much congested just similar to pigeon holes.I had booked a 3 bed room but the space was so tight we can barely walk in the room and similarly washroom was even smaller.
It was Eid-ul-Fitr vacations and nobody was willing to listen to you , seems the moment hotel management has taken money from you , you are no more existing for them.
We had called room service several times for petty items but nobody bothers to show up even for next day also ,after 3rd time i called them and 20 hours passed, i went to the reception and yelled then immediately they provided the requested item.
I met several other people in the lobby they were complaining the same thing that management is not helpful at all.
You will find written everywhere enjoy our wifi internet from any place, but it wasn't working on any spot in the hotel except the lobby.
I mentioned to the reception they said to me they will send I.T people to fix it, for the 4 days i stayed there it wasn't working at all and wasn't fixed while i had requested on the very first day when we arrived to the hotel.
There were 6 elevators which were really small and can accommodate only few people , the place was small and over crowded everyone has to wait long to get his turn to enter.
It was a miserable time we had passed in hotel, so will never recommend to anybody to stay in this hotel for this price.
In the same price or with a very small top up you can get a better hotel more closer to Masjid-e-Nabwi and with better standard and service.
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- Also Known As:
- Hayatt International Madina Al Madinah/Medina