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Reviews (1,190)
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All reviewsarabesque restaurantpersonalized servicejunior suiteexcellent locationvery nice hotelf bspecial thanksbreakfast was excellentmain entrancehouse keepingin room diningother hotelsrestaurant staffrooms are spaciouscomfortable stayhotel managementclose proximity
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729 - 734 of 1,190 reviews
Reviewed February 26, 2014

Visiting Medina again, we stayed again here. At check in it was crowded little but it did not take long to accommodate us. it was a comfortable stay , and we enjoyed the food very much.concierge team was very helpful. the only remark i have , why are your service elevators have access to guest corridors. after trying most of five stars hotels in the city , i can un-doubtfully confirm that,on the scale of Media and Mecca hotels, it occupies a place on the top,and the nicest thing was that phone call my husband received to see if we need anything and ask about our stay.Applause to management for a high sense of customer service

Room Tip: High floors
  • Stayed: February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank Raushna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShazaAlMadina, General Manager at Shaza Al Madina, responded to this reviewResponded March 7, 2014

Dear raushna,

Thank you for posting your comment on TripAdvisor.
We were very happy to read your review, and are glad that you have enjoyed the upgrade and our breakfast.

Personalized service is of great importance to Shaza, and we invest heavily into training
to ensure every guest feels special.

Thank you once again for your thoughtful feedback.
With Sincere Regards,

Brahim Robio

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2014

excellent location, old furniture, sofa bed was very useful. wi fi was complimentary but signal was very weak. good breakfast buffett with wide variety. suite was large with good size bathroom. housekeeping staff were also very good as well as the reception, conceirge. over all a good stay. location is the icing as its very close to masjid e nabwi

Thank ARA01
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
ShazaAlMadina, General Manager at Shaza Al Madina, responded to this reviewResponded March 7, 2014

Dear ara01,

Thank you for posting your comment on TripAdvisor.
We were very happy to read your review, and are glad that you have enjoyed the upgrade and our breakfast.

Your comment with regards to the internet signal is appreciated and we are working on it.

Personalized service is of great importance to Shaza, and we invest heavily into training
to ensure every guest feels special.

Thank you once again for your thoughtful feedback.
With Sincere Regards,

Brahim Robio

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed February 25, 2014

Shaza is a nice elegant hotel. The service is very limited for such hotel price range and I was very surprised to find few service available all around our stay. However when it is the time to get charged, the staff was very active. No welcome at the reception desk, no luggage service, room being made late on request ...not acceptable for such price
Additional bed not available , kids charged at the restaurant from 6 years old

  • Stayed: February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
1  Thank Farid M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShazaAlMadina, General Manager at Shaza Al Madina, responded to this reviewResponded June 7, 2014

Dear Farid,

We thank you for taking the time to give us your valuable feedback. It certainly encourages us to perform better and allows us to both reward and review our services.

Shaza Hotels consider it a distinct privilege to have had you as a guest. We would be honoured to welcome you again in the near future.

Kind regards,

Brahim Robio
General Manager
Shaza Al Madina

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 18, 2014

The service at this Hotel is outstanding, staff are always quick and willing to help any time of the day. Having stayed at many luxury hotels, Shaza's management is definitely the best. They are committed and focused around personalised customer service, something that is undervalued in KSA. The décor of the hotel is very impressive and the food is delicious! Great Location as it is only a two minute walk to Masjid e Nabwi. Thank you to all the staff at this hotel for a great stay :-
)

  • Stayed: February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ronika786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShazaAlMadina, General Manager at Shaza Al Madina, responded to this reviewResponded February 21, 2014

Dear ronika786,
Thank you for posting your comment on TripAdvisor.
We were very happy to read your review, and are glad that we could contribute to
making your trip to the hotel a great experience.

We are delighted to know that you liked the decor and food.

Personalized service is of great importance to Shaza, and we invest heavily into training
to ensure every guest feels special.

Thank you once again for your thoughtful feedback.
With Sincere Regards,

Brahim Robio

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 14, 2014

Very good place to stay and very close to Majid e Nabwi and the staff is helpful, taxis are easily available if you wish to visit Mosque Quba. If you are travelling with an elderly couple the location is ideal and provision is given for wheel chair and chair to be taken inside the mosque. Buffet was lavish and food was good. They serve Khava (Arabic Tea) at the candle lit lobby which add to the ambiance of the place.

  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sabah_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShazaAlMadina, General Manager at Shaza Al Madina, responded to this reviewResponded February 21, 2014

Dear Sabah_13,

Thank you for posting your comment on TripAdvisor.
We were very happy to read your review, and are glad that we could contribute to
making your trip to the hotel a great experience.

We are delighted to know that you have liked the breakfast and Coffee we serve.

Personalized service is of great importance to Shaza, and we invest heavily into training
to ensure every guest feels special.

Thank you once again for your thoughtful feedback.
With Sincere Regards,

Brahim Robio

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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