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“The name of shaza is the type of respect”
Review of Shaza Al Madina

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Shaza Al Madina
Ranked #8 of 138 Hotels in Medina
Medina, Saudi Arabia
1 review
“The name of shaza is the type of respect”
Reviewed December 24, 2013 via mobile

It's a great hotel with a great haram view. The buffet breakfast is so tasty and delicious. The reception is professional. But I have one complain about the service in the room dining they are not freindly. But it's ok. My last stay is in 05/07/2013 and Inshallah it will not be the last one

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MRayyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShazaAlMadina, Director of Operations at Shaza Al Madina, responded to this review, December 31, 2013
Dear Mrayyes,

Thank you for posting your comment on TripAdvisor.
We were very happy to read your review, and are glad that we could contribute to
making your trip to the hotel a great experience.

Personalized service is of great importance to Shaza, and we invest heavily into training
to ensure every guest feels special.

Thank you once again for your thoughtful feedback.
With Sincere Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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863 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (148)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Indonesian first
  • Turkish first
  • Any
English first
Medina
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed December 21, 2013

Its a great pleasure to be here again after 4months ago since we spend ramadan in madina.

I would like to express my thanks to all breakfast team,
From the choice of salads to be served and in live station.

The breakfast buffet was excellent, all you need for your breakfast was ready in buffet.

Rooms is bad smell

Room service phone was always busy specially 2am-3am.

Shower is not working.

Waiters are very polite, there is some point that they are rude already when answering to guest, but for me i understand that because of busy time.

Just one suggestion, try to served belgian waffle alternately with the pancake.

I just have bad experience this time i stayed in this hotel.

We know that friday is busy day, thats why you intend to put 2-side station for omelette.

But im wondering why the other station is choosing only his guest. If it is a lady,he will entertain and get the order. And when a guy he let us go in the other side,waiting for a line to have our order.

But even im upset to this chef who's handling the station (pan), chef vergel is always available knowing thats he's busy in guests orders ( specially arab ladies).
Chef vergel welcome you with his Natural Smile with a word of "NAM".
If you saw him, he is serious but when you ordered already, he will assure that what you want to your order is what he will do.

Thats why even i wait for almost 15mins in line, its fine as long as i know there is someone that cares for me. Many thanks to Chef Vergel

Until next visit Shaza. Over-all we enjoyed our stay after having breakfast.

Stayed December 2013, traveled as a couple
Helpful?
1 Thank Khalid J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShazaAlMadina, Director of Operations at Shaza Al Madina, responded to this review, December 31, 2013
Dear Khalid J,

Thank you for posting your comment on TripAdvisor.
We were very happy to read your review, and are glad that we could contribute to
making your trip to the hotel a great experience.

Your comments with regards to the Room smell , Shower , In Room dining phone , waiters attitude and omellette station are communicated and being followed up with the concerned departments.

Personalized service is of great importance to Shaza, and we invest heavily into training
to ensure every guest feels special.

Thank you once again for your thoughtful feedback.
With Sincere Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 16, 2013

Staff is friendly and professional, rooms are cozy and clean, breakfast is excellent, and location is PERFECT (3 min walk from Masjid AlNabawy's door!).

The atmosphere in the rooms is very nice, and you can hear the azan and head to Al Masjid AlNabawi and make it there with plenty of time to spare until Iqama.

  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Omar E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShazaAlMadina, Director of Operations at Shaza Al Madina, responded to this review, December 31, 2013
Dear Omar E,

Thank you for posting your comment on TripAdvisor.
We were very happy to read your review, and are glad that we could contribute to
making your trip to the hotel a great experience.

Personalized service is of great importance to Shaza, and we invest heavily into training
to ensure every guest feels special.

Thank you once again for your thoughtful feedback.
With Sincere Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
arabie saoudite
1 review
Reviewed December 14, 2013

We stayed in shaza al Maxine from 3 to 5 december 2013 it whose a very nice hotel . Near to haram. The staff is helpful and I would like to express my thanks to m. Oussama alnoman the duty manager for his cooperation and help. The breakfast is great a very big choice of food . Rooms are clean and well decorated. Perfect for a peaceful stay

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mam20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShazaAlMadina, Director of Operations at Shaza Al Madina, responded to this review, December 31, 2013
Dear Mam20,

Thank you for posting your comment on TripAdvisor.
We were very happy to read your review, and are glad that we could contribute to
making your trip to the hotel a great experience.

Personalized service is of great importance to Shaza, and we invest heavily into training
to ensure every guest feels special.

Thank you once again for your thoughtful feedback.
With Sincere Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 13, 2013 via mobile

Everything was more than great and of course i will always chose it for enjoying my vacation great work guys keeep it up and hope to see u sooon again note that many friends will visit your hotel soon because they have seeen the pics and they love it

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alaedine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShazaAlMadina, Director of Operations at Shaza Al Madina, responded to this review, December 31, 2013
Dear Alaedine,

Thank you for posting your comment on TripAdvisor.
We were very happy to read your review, and are glad that we could contribute to
making your trip to the hotel a great experience.

Personalized service is of great importance to Shaza, and we invest heavily into training
to ensure every guest feels special.

Thank you once again for your thoughtful feedback.
With Sincere Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dammam, Saudi Arabia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 11, 2013

Fabulous Hotel in The Holly City of Medina
Hotel is well located just few steps from the Holly Mosque. My wife and I enjoyed our stay very much. We had few little problems like the Shower holder was broken and there was no Fitness Center, but that did not effect our stay much.
Amjad Irshaidat and his team did their best to make our stay enjoyable
We would like to extend our appreciations to Amjad and his team for their excellent services.

We did not stay in any of Shaza Hotels before, but now I would like to try it in more of my future stays as I am very frequent traveler.

Jaafar Ibrahim
Saudi Arabia

Room Tip: Junior Suites are specious
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JaafarIbrahim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShazaAlMadina, Director of Operations at Shaza Al Madina, responded to this review, December 31, 2013
Dear Jaafaribrahim,

Thank you for posting your comment on TripAdvisor.
We were very happy to read your review, and are glad that we could contribute to
making your trip to the hotel a great experience.

Personalized service is of great importance to Shaza, and we invest heavily into training
to ensure every guest feels special.

Thank you once again for your thoughtful feedback.
With Sincere Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jeddah, Saudi Arabia
Level Contributor
76 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed December 9, 2013

Everything is good in this hotel. Comparing to the lousy prevailing standard of hotels in the area, Shaza is different and much better. The only thing that bothered me during my stay is that I had a flue, and the hotel refused to send someone to the pharmacy next door to buy me Panadol. That was quite disappointing.

Room Tip: Put in any special request at the time of booking, from my experience, Shaza will try to cater your...
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EB1433
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShazaAlMadina, Director of Operations at Shaza Al Madina, responded to this review, December 31, 2013
Dear EB1433,

Thank you for posting your comment on TripAdvisor.
We were very happy to read your review, and are glad that we could contribute to
making your trip to the hotel a great experience.

Personalized service is of great importance to Shaza, and we invest heavily into training
to ensure every guest feels special.

Thank you once again for your thoughtful feedback.
With Sincere Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shaza Al Madina

Property: Shaza Al Madina
Address: King Fahad Road | P.O. Box 25517, Postal Code 41476, Building No# 2943, Central Area, Medina, Saudi Arabia
Location: Saudi Arabia > Al Madinah Province > Medina
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites
Hotel Style:
#3 Family Hotel in Medina
#8 Luxury Hotel in Medina
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shaza Al Madina 5*
Number of rooms: 469
Official Description (provided by the hotel):
Shaza Al Madina is the only luxury hotel in the area with a contemporary Eastern design. The hotel sets incomparable levels of hospitality, elegance and state-of-the-art technology. Ideally located at the doorsteps of the Masjid Al Nabawy in Medina, only 150 M. The hotel enjoys a perfect location within the heart of the city and only a short 20 minutes (15 KM) drive from Prince Mohammad Bin Abdulaziz International Airport. Shaza Al Madina two dining options include an open show kitchen, which serves fusion cuisine. Shaza Al Madina’s intimate interiors are filled with mood lighting, created by international designer Morten Hansen of LWD Dubai, in association with calligrapher Mounir Al Sharaani, Egyptian lighting designer Randa Fahmy and with photographic installations by acclaimed Peter Sanders. The hotel’s walls were decorated by Soraya Sanders, famous for her traditional Arabic designs. Fresh and creative cuisine can be tasted at the Shalimar lounge. For a unique blend of North African, Persian and South-East Asian delights, guests are welcome to visit the airy Arabesque Restaurant. Rooms at the Shaza Al Madina are elegant and create the atmosphere of peacefulness. Shaza Al Madina is the ultimate hotel experience in the Middle East, a modern icon where exclusive Arabian luxury meets state of the art facilities. The hotel is designed to cater to every possible need and transport guests to a place of serenity and luxury, a unique haven for the modern traveller who expects only excellence in service and an exquisite ambiance. ... more   less 
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Also Known As:
Shaza Al Madina Hotel Medina
Shaza Al Madina Al Madinah/Medina

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