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“One of the best hotels in Medina if not the best”
Review of Shaza Al Madina

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Shaza Al Madina
Ranked #6 of 143 Hotels in Medina
Tripoli, Lebanon
Level 6 Contributor
109 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“One of the best hotels in Medina if not the best”
Reviewed May 9, 2013

it's a very good hotel, clean, well situated, it has suites and not rooms, spacious, clean, the breakfast is good. But the shower's door was not closing well, the room was dark, and the most important thing I didn't like was the lobby which is also dark and very messy, extended on many levels, lifts are spread here and there

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kaleno1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShazaAlMadina, Manager at Shaza Al Madina, responded to this review, May 27, 2013
Dear Kaleno

Thank you for posting your comment on TripAdvisor.
We were very happy to read your review, and are glad that we could contribute to
making your trip to the hotel a great experience.
Personalized service is of great importance to Shaza, and we invest heavily into training
to ensure every guest feels special.

Thank you once again for your thoughtful feedback.
With Sincere Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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888 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (149)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Indonesian first
  • Turkish first
  • Any
English first
Boston, Massachusetts
Level 3 Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 5, 2013

Had no idea of this hotel and came across on the web and did not regret booking a room here. Although could not get Haram view room but the interiors were eye catching. It took a bit of a time to check-in but there were welcome drinks near reception to cool off your thirst & jet lag.
Being close to Haram was the main reason we went for it although being an upscale property and member of Global Hotel Alliance. What caught my wife's eye was the intricately designed lamp posts with verse of Surah Noor engraved on it.
Breakfast buffet was awesome and true to its culinary delight. Variety of food to choose from and confusing what to go for. Dont forget to try the variety of teas they have to offer in the coffee & snack eatery.
it's always soothing to visit the Prophet's mosque and never want to leave that place. Will surely try to stay in this hotel in our next visit In Sha Allah.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank nabeel73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShazaAlMadina, Manager at Shaza Al Madina, responded to this review, May 9, 2013
Dear Mr. Nabeel,

Thank you for taking the time to write such a fantastic review about your stay at
Shaza Al Madina during your visit to Al Madinah Al Munawarah.

We were delighted to read that you enjoyed our hotel location, breakfast buffet as
well as our services. We greatly value your feedback and opinions and will make
sure to communicate your comments to the concerned departments.

We work very hard to ensure that our guests feel right at home at our hotel and
hope you will give us the opportunity to serve you with impeccable service, upon
your next visit to Al Madinah Al Munawarah.

We look forward to welcoming you back to Shaza Al Madina in the near future.
With Sincere Regards,

Abdullah Shorbah,
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 4, 2013

We arrived at Shaza very late after a long bus ride from Mekkah. All the staff we encountered of gave us the best service can be: front office, room service, breakfast room. The Manager (I am very sorry for not remembering his name) upgraded our room, seeing us coming with 3 boys. The room is beautiful, clean, spacious, and very comfortable. My oldest boy said that this is the best hotel he ever been, and we had been staying at the best hotels all over the world!!! The breakfast is amazing, delicious. The location is perfect, conveniently close to the women's gate of Masjid Nabawi. They helped us arranging our transport to the airport. I will definitely recommend this hotel.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CarySeattle_USA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShazaAlMadina, Manager at Shaza Al Madina, responded to this review, May 9, 2013
Dear Mr. Seattle,

Thank you for posting your comment on TripAdvisor.
We were very happy to read your review, and are glad that we could contribute to
making your trip to the hotel a great experience.
Personalized service is of great importance to Shaza, and we invest heavily into training
to ensure every guest feels special.

Thank you once again for your thoughtful feedback.
With Sincere Regards,

Abdullah Shorbah,
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 2, 2013

Many thank's to Mr Komari & Mr Amjad (GM) for very excellent service & hospitality to our group during we stay at Shaza hotel
We will recommended to our friends for stay at your's hotel if they visit Medinah
Very excellent hotel

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mulyad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShazaAlMadina, Manager at Shaza Al Madina, responded to this review, May 9, 2013
Dear Mulyad,

Thank you for posting your comment on TripAdvisor.
We were very happy to read your review, and are glad that we could contribute to
making your trip to the hotel a great experience.
Personalized service is of great importance to Shaza, and we invest heavily into training
to ensure every guest feels special.

Thank you once again for your thoughtful feedback.
With Sincere Regards,

Abdullah Shorbah,
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 24, 2013

We stayed at Shaza when we arrived in Medina (after staying in Makkah). We had a fantastic experience in Makkah at Swissotel and was looking forward to Shaza with it being so highly rated. We felt a bit let down however on a couple of fronts. However some parts were good.

Starting with the good, location. The hotel is behind Dar al Taqwa and opposite the Hilton so great location. Not far from Tayba mall which is good for shopping. The hotel was dressed lovely, very designer/boutique styled which is lovely.

When checking in, we were totally ignored by the desk, saudi nationals would come and get served whilst us from the UK were ignored repeatedly. I had to push to get somebody to see us and thankfully we were sorted out. We were even given a room upgrade to a larger junior suite.

The room was lovely, big bathroom, lovely shower, living room with sofa and a seperate bedroom. There were a few issues. The carpet need not be there as it was thin and you could feel the hard floor beneath, not great. Also the wifi, although free was awful. They have not invested enough in the access points (Im a wireless network consultant) and you would hardly get any wireless coverage in the room. You kept having to walk out to the hallway just to get a connection. My complaints about this were ignored. The bed however was truly comfortable. I have never slept in a more comfier bed. Great stuff

The breakfast, we were never greeted once during our 5nt stay, we just walked in, found a table (if we could) and got breakfast. No tea cups numerous times and the staff looked very sad and not as helpful as our previous hotel in Makkah. The food was ok, was busy, frankly too busy as they didnt control anything.

Things to improve - Check-in, give your guests the time of day. Breakfast, you should really greet and seat your guests, find them a table instead of us hunting and getting a dirty tabel cleaned up. Invest in a full wireless site survey as this will show the flaws of the system. We would consider staying back here due to the location.

Room Tip: When checking in, make sure you push to be seen, the saudi nationals always push in. Try and get the...
See more room tips
  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Suby786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShazaAlMadina, Manager at Shaza Al Madina, responded to this review, May 9, 2013
Dear Suby,

Thank you for taking the time to write such a fantastic review about your stay at
Shaza Al Madina during your visit to Al Madinah Al Munawarah.

We were delighted to read that you enjoyed our hotel location, breakfast buffet as
well as our services. We greatly value your feedback and opinions and will make
sure to communicate your comments to the concerned departments.

We work very hard to ensure that our guests feel right at home at our hotel and
hope you will give us the opportunity to serve you with impeccable service, upon
your next visit to Al Madinah Al Munawarah.

We look forward to welcoming you back to Shaza Al Madina in the near future.
With Sincere Regards,

Abdullah Shorbah,
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha, Qatar
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 19, 2013

The hotel rooms are very nice, clean and decorated with Islamic style. The hotel is suffering from short staff, it takes forever to check in and check out. location is perfect and close to al Haram

During check in : I have booked the room online and I found out that there in site reservation is cheaper !!!!!, also they put me in an handicap room first and after a big argument with the staff they shifted me to regular room !!!!!

During checking out : I have asked for a trolley to carry my luggage, the surprise that the staff informed me that there is no trolleys available as we are using them with other guests… again ? !!!!!

During my stay :

1.The restaurant (breakfast) is packed with guests, way more it can handle, the food disappear in short time and you need to wait in a very long line to get an omelet and other staff… I felt that I was in a race for food…. LOL

2.Laundry and room service are good and fast.

3.Free water and soft drinks in the room.

4.The bathroom is big and so clean.

5.Safe box is available in the room.

6.It is almost impossible to catch the elevator during the pray time, go early or you will miss the pray or use the stairs (if your room located in high level… God help you).

7.Do not be impressed by the hotel view photos, you will NEVER have alharam view in your room unless you are in the executive sweet (cost a fortune a day).

Bottom line VERY NICE FACILITY… SHORT STAFF… BAD MANAGEMENT

Room Tip: have a room in in first 3 levels
See more room tips
  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank mohamed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShazaAlMadina, Manager at Shaza Al Madina, responded to this review, May 9, 2013
Dear Mohamed,

Thank you very much for posting the above esteemed review.
We are deeply regretful for the unhappy experience you may have encountered
during your stay at Shaza Al Madina. Please note that your comments has raised
and discussed with the concern departments who confirmed to carefully reviewing
the whole process and implementing the relevant training required. We are making
every effort to ensure that such incidents do not occur in the future.

We hope these incidents will not mar your impression of our hotel and we will
endeavor to do everything possible to make your future stays enjoyable.

With Sincere Regards,

Abdullah Shorbah,
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 6 Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed April 15, 2013 via mobile

everything in this hotel are nice , the decoration inspired by the silk road with islamic calture which give special feelings matched with the place you are .. large rooms , super friendly stuff , 2 minutes walking to alharam , have car parking .

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Fahadan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShazaAlMadina, Manager at Shaza Al Madina, responded to this review, May 9, 2013
Dear Mr. Fahadan,

Thank you for posting your comment on TripAdvisor.
We were very happy to read your review, and are glad that we could contribute to
making your trip to the hotel a great experience.

Personalized service is of great importance to Shaza, and we invest heavily into training
to ensure every guest feels special.

Thank you once again for your thoughtful feedback.
With Sincere Regards,

Abdullah Shorbah,
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shaza Al Madina

Property: Shaza Al Madina
Address: King Fahad Road | P.O. Box 25517, Postal Code 41476, Building No# 2943, Central Area, Medina, Saudi Arabia
Location: Saudi Arabia > Al Madinah Province > Medina
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites
Hotel Style:
#3 Family Hotel in Medina
#6 Luxury Hotel in Medina
#12 Best Value Hotel in Medina
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shaza Al Madina 5*
Number of rooms: 469
Official Description (provided by the hotel):
Shaza Al Madina is the only luxury hotel in the area with a contemporary Eastern design. The hotel sets incomparable levels of hospitality, elegance and state-of-the-art technology. Ideally located at the doorsteps of the Masjid Al Nabawy in Medina, only 150 M. The hotel enjoys a perfect location within the heart of the city and only a short 20 minutes (15 KM) drive from Prince Mohammad Bin Abdulaziz International Airport. Shaza Al Madina two dining options include an open show kitchen, which serves fusion cuisine. Shaza Al Madina’s intimate interiors are filled with mood lighting, created by international designer Morten Hansen of LWD Dubai, in association with calligrapher Mounir Al Sharaani, Egyptian lighting designer Randa Fahmy and with photographic installations by acclaimed Peter Sanders. The hotel’s walls were decorated by Soraya Sanders, famous for her traditional Arabic designs. Fresh and creative cuisine can be tasted at the Shalimar lounge. For a unique blend of North African, Persian and South-East Asian delights, guests are welcome to visit the airy Arabesque Restaurant. Rooms at the Shaza Al Madina are elegant and create the atmosphere of peacefulness. Shaza Al Madina is the ultimate hotel experience in the Middle East, a modern icon where exclusive Arabian luxury meets state of the art facilities. The hotel is designed to cater to every possible need and transport guests to a place of serenity and luxury, a unique haven for the modern traveller who expects only excellence in service and an exquisite ambiance. ... more   less 
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Also Known As:
Shaza Al Madina Hotel Medina
Shaza Al Madina Al Madinah/Medina

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