I checked into the hotel a couple of weeks ago at about 9pm. The AC in the room was extremely noisy, the lights would not work, the handle of the tap came off, the locker wouldn't lock, and yes there was no welcome drink. The hotel wanted a day to fix all these, and the next evening their staff spent about 2 hours in my presence and still could not fix it all.
The bathroom had a shower cubicle which hardly gives any space to move. They finally changed my room after 4 nights.
Almost all the rooms are in some dark alley, and the windows in the rooms do not open. I need to step out every time I need some fresh air.
In my two weeks to stay, the hotel forgot to make the room up twice. I came back after 11 hours and the room was exactly the way I left it.
They forget to pick the laundry, and at times the laundry comes back after 2 days. Once I got back wet clothes on hangers from the laundry. The laundry is outsourced, and the laundry prices are almost double that of the laundry prices any other hotel in the town.
Three glasses on the facade have been broken ever since - these are visible from the lifts. The glasses on the facade have not been cleaned in ages, and the artificial plants in their lobby are quite worn-out.
They also boast of a chair with a broken arm, in their restaurant - this arm bites you every time end up touching it there.
Some of the equipment in the gym is badly, and the attendants hardly know anything about work-outs. The staff in the gym has been pulled out of their housekeeping staff.
They don't care. You stay or your leave. I have tried writing to almost everyone including the GM in the hotel, but the hotel does not believe in responding to e-mails.You only have speak to them.
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